盧爾德Monastere Du Carmel附近酒店

The lady at the reception was absolutely fantastic. She was extremely helpful polite and very accommodating. 10/10. I'm sorry I didn't get her name. But she was just great!!! The rooms are more basic than you could imagine. Bedding was well made and clean. Hygiene was not great elsewhere. Lack of toilet paper etc was not a great start but not a complaint. There was a ”stink” in the bathroom, I discovered it was toilet brush . The pool area was acceptable. The breakfast for €12 was ok, not fantastic. The location was a bit far from the Grotto. We had to get a taxi each night as after a day of walking in the town centre the walk uphill was too much for any if us. The overall facilities are in need of repairs and an option to purchase a box of basic items would have been good, such as coffee butter milk etc.

I travelled to Lourdes with my 3 sisters, one of whom needs mobility assistance, and stayed in the Panorama Hotel. The staff are nice and welcoming, we got lovely rooms on the 4th, 5th and 6th floors, with view of the top of the basilica and as requested, one room had mobility aids in the bathroom and walk in shower. The rooms were very clean, good size and beds very comfortable. We were full board and really enjoyed all our meals there. Loved the buffet style and the desserts were a real treat and we were right next door to a bar too. Great location for getting to the domain and yet very quiet at night. We all really enjoyed ourselves and will definitely be back.

我們是酒店的常客,住在工作人員對待你像家人一樣的地方是一種樂趣。從接待處到清潔女工到餐廳服務員,每個人都在工作中非常樂於助人,專業。感謝所有員工,我們將在9月份返回。

First time staying in the hotel and it was excellent. Rooms, bar area and restaurant clean and nicely decorated Staff were all friendly and helpful especially the dinning room staff. Food excellent ( nice selection and good amounts ) Easy walk to and from the Domain Only negatives Could do with an extra pillow in the room ( I'm sure we could have got one if we asked ) the air-conditioning is controlled from reception rather than in the room. Will definitely stay there again Thank you

The lady Manon on reception was very warm, friendly and helpful, delightful. I took my mother for 2 nights, it was adequate for 2 nights. We had 2 separate double rooms. Reception very bright and clean. Carpets in bedrooms heavily stained and filthy ! Quite a turn off. Decor in hallways and stairs tired and in need of redecorating. In the rooms there were paper cups and wooden sticks, no milk and only 2 fruit teabags, no breakfast tea or coffee. Odd for a 4 star hotel ? Beds comfy, street quiet. Walls paper thin, so can listen to neighbour's TV as if in your own room. Also could hear my mum using loo in next room. Overall I wouldn't stay here again. Unfortunately as the owners nevef reply to comments on here, I doubt anything will improve. I think because Lourdes is such a tourist, people will put up with anything as they see it as part of their penance.

非常好人,歡迎人。有個漂亮的房間。一切都很完美,乾淨,甚至有個風,裏有。美麗的夜晚,樓層很平靜,可以安靜地休息,我建議。

The reception staff were very accommodating, although there was a problem with the lift. The girl offered us a choice of other room. She and her colleague were very helpful and helped us with our luggage as I was struggling with it. The guy at the reception went over and beyond to help us get around and advised us on places we could buy things. We ran out of bus fare and needed to get our currency changed. But he was very kind and offered us the change for our bus fares which we then returned after we got back to the hotel from our journey. Great staff . Very helpful. And this makes a lot of difference. Great location. I would definitely go back. Thanks to the lovely staff who made a difference!

Nach früheren Aufenthalten in diesem Hotel war ich diesmal schwer enttäuscht. Es beginnt damit, dass das Restaurant (dauerhaft? zumindest langfristig) geschlossen ist. Dies ist weder auf der Homepage ersichtlich, noch gab es einen Hinweis bei der Buchung. Als Ersatz werden drei Snacks angeboten, tiefgekühlt, in der Mikrowelle aufgewärmt. Mein pappiges ”Croque Monsieur” war aber innen noch eiskalt. Ich hatte ein Zimmer im Untergeschoss mit Zugang zum Parkplatz. Die Ausstattung noch auf dem Stand der ersten IBIS-Generation. Dazu war es sehr hellhörig, Telefonate im Nachbarzimmer störten. Das WLAN war ok, setzte aber immer mal wieder komplett aus. Das Frühstück hat normalen IBIS-Standard. Jedoch war das Personal in Spitzenzeiten überfordert, für Nachschub zu sorgen, Zeitweise gab es nicht einmal Brot. Der Orangensaft ging an einem Tag aus und war auch am Folgetag nicht aufgefüllt.

This hotel is normally excellent, and we always booked it in the past, but this time we had a nice suite but the heating was not functioning properly and i got a cold. I could not sleep as the room was so cold, had to wear a jumper, my socks and a nightcap in my bed. In addition there was a noise coming from a ventilation outside our windows. I do not mind paying even double price for my suite but i want to feel comfortable in my room. The breakfast room was also freezing. Not good. The management needs to do something to remedy these issues.