盧加諾Ponte del diavolo附近酒店

優化位置,平衡質量/價格....肯定贏了質量。我不建議買一個包容的早餐房間,因爲只要穿過路,就能找到一個很好的酒吧/店,在湖邊走路就能找到很多。

我只住了一晚,因爲我首選的酒店已滿座,我被迫進入酒店城市盧阿諾。我驚喜不已。工作人員是我在世界任何地方遇到過的最親切的。當然,裝飾沒有什麼值得稱讚的,他們沒有客房服務或其他基本設施,但很乾淨,高效。我必須再次指出,這裏的工作人員非常出色,他們中的每一個。我會推薦這家酒店。

我們從英國到意大利旅行時在這裏住了1晚。不幸的是,我們的住宿開始得不好。我們到達酒店外面和週邊地區的一些道路工程的中間。再加上我們的車上有一個屋頂盒,接待處建議我們通過不同的入口進入酒店的停車場,而不是從酒店場地的接待處走一小段距離。接待員不太清楚道路工程,然後含糊地在地圖上向我展示如何到達另一個停車場入口。很明顯,她不知道,實際上告訴我錯了路!由於偏差、道路施工和交通,我花了25分鐘才找到通往停車場入口的正確路線!不是一個好的開始。接下來,我到達了我們分配的房間我預訂了一間豪華房(通過hotels.com可以3個人使用)這不是豪華房,雖然大得多,但它是一樓公寓,有2個獨立臥室,沒有空調,還有一個休息室離臥室有幾條短走廊,確實有空調!考慮到當時白天溫度是33-34度,我們晚上睡不好!回到前台投訴,最初說他們沒有其他房間了,但他們最終爲我們提供了一個豪華的房間,空調很好地進入了主臥室這就是我們所需要的,我實際上擁有的東西預訂了!他們在房間裏爲我女兒設置了第三張牀,問題解決了!位置很好,湖景很好,步行到市中心的10-15分鐘對我們來說很好。自助早餐很棒,我們選擇坐在外面一個美麗的陽台上,可以看到湖景。服務非常好。然後我們使用了外面的游泳池設施和躺椅,直到下午再次,一切都很好,乾淨,可愛的游泳池,當我們離開時,我們很傷心,我們只能呆一晚!最後房間問題解決了,早上的接待員在酒吧爲我們提供免費飲料,以解決由此帶來的不便,但如果我從一開始就得到了我預訂的房間,那就更好了應該對接待員進行培訓,使他們知道如何到達酒店的停車場給客戶的指示。我還會住在這裏嗎?是的,我會的。

Excellent room, value for money. Friendly staff. Excellent dinner service with a good choice of drinks to accompany food. Location is central to two train stations plus easy bus connections. Surround the hotel you have local bars and very unique restaurant reflecting food of the local communities. A must stay ….

以為是個兩星酒店結果是個驚喜。從火車站走過來確實十分鐘，但是拖着大箱子進出的兩次我還是坐了公交車，在這個州住酒店會給免費公交票的，酒店門口就有2路可以直接到火車站。單人間對一個人來說剛剛好，一個大箱子可以攤開，衣櫥夠用，電視頻道夠多包括CNN和BBC。有個小健身房，問前台要鑰匙，雖然晚上八點停止，但是過了八點去問前台還主動通融給我用了，找不到開關下來找人還很耐心熱情的幫忙，完全沒有嫌棄的意思。遇到的幾位前台都特別好，尤其是退房時的那位，行李間是敞開的全靠自覺，她說我的電腦包她放在前台桌子下麪幫我看着，到晚上六點來取行李時，她還主動問我要不要用洗手間，真是太感動了。淋浴頭很好用，台盆下水不能塞住有點尷尬，沐浴用品都沒有的。牀品不太舒服，二星酒店還是不要要求太高，很乾凈已經很滿足了。含的早飯確實很一般，牛角包還是別吃了，煎蛋需要付錢。

房間很大設備很好，外麪對着湖，風景很好，可惜沒時間。最不滿意是前台服務員，感覺對中國人不友好，語氣真硬，這是五星級的服務員？？

My husband and I stayed at the hotel for four nights to celebrate his birthday and our anniversary. The hotel is beautiful and the room was great, but we had severe food poisoning from the hotel. We ate breakfast, lunch and then had dinner at the arte restaurant to celebrate our anniversary and the next day experienced terrible food poisoning and ruined a day of our trip. When we told the front desk as well as the the manager we were spoken down to, scolded, and were told we didn’t know how food poisoning worked. Since we had not gone to a doctor (we’re not local) they said there was no proof that we had food poisoning and essentially treated as though we were liars (not exactly how you want to feel after getting sick for the last 10 hours). They did not offer us anything and said it was our word against theirs (again, we had exclusively eaten at the hotel). We are understanding that mistakes happen but the way we were spoken to was so incredibly rude. We then contacted the general manager and he offered to cover a future meal. We’re not local, and certainly won’t be making the effort to go back. Overall, beautiful hotel but incredibly disappointed in the staff and service, especially after paying so much for our stay.

Well..... where do I start, this is one of the most breath taking places I have ever visited in the world. I booked this for my daughters 30th birthday it was her choice to go to Switzerland, neither of us had visited this part of the world before and it far exceeded our expectations. It took a plane, train and a taxi to get us to the hotel so a bit of a journey but sooooooo worth it. We flew to Milan, took a train to Lugano and got a cab up to the hotel. Tip catch the 444 bus from the train station, it so much cheaper than a cab and the bus drops you right outside the hotel, we used the bus every time after that to go down to the town. The hotel itself is stunning, the views are amazing, you have to see them to believe the photos do not capture the utter beauty of this place. You will also notice the peace, all you can hear is birdsong, it is absolute heaven. The hotel staff are amazing, they could not be more helpful. We has lots of questions and time and again they helped even printing bus time tables and giving us maps and tips. We had a welcome prosecco on arrival and then went to find our room. WOW! and what a room We had been upgraded from a garden room to a room with a view of the lake and a wrap around balcony. My daughter opened the balcony door and almost burst with excitement, it was amazing. We had a twin room which was large and super bathroom and even the view from the loo. The room was clean and comfortable, there is a safe, fridge and kettle. You are provided with robes, slippers and even a bag to pop your bits in when using the spa. This hotel has thought of everything. I could write a 10,000 word review on this hotel there is so much to say. The infinity pool is warm and you lean your elbows up on the side and just stare at that view. There is an amazing indoor pool which you can swim into from the outside pool through automatic doors. Tip give the sensors a little wave and the doors open quicker. We had two treatments in the Dot spa a massage on one day and a facial on the other, both fabulous and the staff in the spa are great. Breakfast was included in our room rate and had so much choice. We eat in the restaurant for lunch a dinner but also had room service and dinner on our balcony which was lovely and a little bit cheaper to. The view every where are fantastic, it takes 30 minute to get up the mountain so you are very high. There is a little airport way below and we loved watching the planes take off over the lake and we were still way above them. We took a walk through the Algra mountain one morning and whilst it is challenging (its very steep) it is so beautiful and worth the climb. I could say so much more but I think you should just go and see for yourself. You will not be disappointed you will come away feeling on top of the world. My daughter loved it so much she is going to return with her husband for their 10th wedding anniversary. Thank you so much Kurhaus we had the best time.

Very friendly staff in service, reception and bar. Good cuisine, which is however closed on Sunday and Monday evenings. The room was clean and well furnished but dark and without the advertised mountain view but directly on a residential building. The beds were very comfortable though. The reserved and confirmed parking space was not available. In the vicinity there are only short-term parking spaces. The breakfast is very, very modest. The wine from the wine vending machine on the 1st floor not recommended. All in all a nice, clean 3 star hotel but way too expensive.

房間很好，環境優美。坐在房間的陽台上，聆聽鳥語，喝點小酒，欣賞盧加諾湖和對麪的山居人家燈火，真是一種享受。 房間配備有電熱水壺、洗髮水、沐浴露，需要自帶牙具、拖鞋。