黃金海岸酒店(Hostal Castilla II Puerta del Sol)

First time living in hostel, it is better than expectation. Room is old, because it is in an old building, but clean and tidy. good location near the sol square and metro station, walking just in few minutes to the major square. many many restaurants around. The hostel staff is helpful, because I am late check in at mid night, the hostel closely contact me by whatsapp and guide my travel from the airport.

Hostal con una excelente ubicación, cerca de todo lo imprescindible para ver en Madrid y al lado del metro.

Muy bueno la verdad, cómodo y barato

Pratique en centre ville taxi à côté bus train

The receptionist and owners were very hostile. When I questioned the price I had booked for versus the rate on the day of my arrival, the receptionist was very derisive and hostile and put me on the phone with the owner who berated at me loudly and to no end on the phone- a lost opportunity to just explain policies and move on. Much unnecessary drama and attitude. The second receptionist could not be bothered to even answer a simple question about location of tourist attractions. However, the cleaning staff saved the day! I lost an expensive watch that I had assumed to have slipped off my wrist in the street but it turned out to be that it was somewhere in the room: the cleaning lady found it and delicately placed it where I could see it as soon as I got in the room. If it were not for the honesty and the proficient cleaning job of the staff, I would have scored this hotel with a 1.

Convenient located, must attractions are walking distance. The place is very clean but needs some renovation. I was able to do an early check in, considering I had an overnight flight this was a great deal. Staff is friendly and reachable.