Our experience in this hotel has been top notch from check-in to check-out. We booked one of the Studio suites with a view (TIP 1: Book directly on the hotel website to have this option) on Christmas morning and sent a note to the hotel that we will arrive late, I was surprised how fast they replied and mentioned that it wouldn’t be an issue. On the day of our trip we filled a pre check-in form to make our check-in faster. We arrived at the hotel around 22:30 via the Metro (TIP 2: If you are carrying luggages and using the Metro use Plaza de España when arriving and Principe Pio when leaving, that way both routes are downhill), check-in was smooth and fast, upon arriving in our room we were welcomed with a bottle of wine and sweets! The view from our room is awesome! It’s like staying at a luxury hotel without the sky high price! Initially I was afraid that it’s in the outskirts but no! It is actually the best place to be! Behind you is Templo de Bod, in front is the Royal Palace, Plaza de España on the side, Opera is 5 minutes away, Sol is around 10 minutes on foot. This area is peaceful at night and have a relaxed vibe during the day. You wouldn’t need to ride the Metro a lot because everything is accessible easily. The hotel is family friendly and a good choice for persons with disability. Parking is also just beside the hotel for those travelling by car. One thing I’d really like to commend are the ladies and gents in the Breakfast area. They make sure the food are replenished even during the late hours in the morning, they don’t make the latecomers hurry so everyone gets to enjoy their breakfast and most importantly they make a connection to the guests! They greeted everyone and understood and remembered their preference. I love when I see this in any hotel, this is the type of hospitality that makes a hotel really good. In the New Year breakfast, it was understandable that everyone was coming in late, the energy was very relaxed, the breakfast manager greeted everyone who came in, and even asked one person (it’s just you today? -this type of understanding and remembering guests is amazing). She was very nice to everyone! I love it. When we visit Madrid again, this is the only hotel we will book! Thank you to all the hotel staff for making our Holiday stay wonderful.
很好
59 評價