米納哈薩酒店(Hotel Minahasa)

awesome place great place to visit, with the strategic lovacation

Good hotel, beautiful grounds.

Luckily we only stayed here for one night. The place has potential to be cosy, as the surroundings could be nice if they’d been maintained better. The room however smelled like old smoke, it was NOT clean - the sheets and towels were clean - but there were black and brown marks all over the walls, one wall even had a black mark clearly showing a foot… disgusting. The curtains were stained and everything was just old, not maintained and unclean… We recieved no information upon arrival about breakfast or where to find pool etc. so service wasn’t great either….

I am a travel agent, I put 8 persons in this hotel for 1 night they complained - I went there and took these photos myself, I asked for the money back on behalf of the guests, they refused- what to say needs serious maintenance and deep cleaning they just don't get it!! This is not the first report of this kind- stay away until it is cleaned!!

Hotel is in strategic location, the environment is great but once you enter the room everything changes. Room is very dirty, all toilet area are yelowish, lots of stain in bathroom mirror, lots of ants and mosquitos. I tried to complaint to front desk but they said that the ants and mosquitos inside the room is normal at their open boutique hotel. The telephone at the room is not working so i have to use my mobile to contact reservation. Most of the staff has poor attitude, lots of school trainee that obviously NOT being train well by the staff but seems they just using them. For me the number one problem of this hotel is poor Team Member Attitude and Management Leadership and it is affecting the whole hotel operations especially CLEANLINESS. Cleaning the rooms is easy and not expensive all you need is team work, attention to details and daily monitoring. I dont hate the hotel and the team, this is just another form of love which is caring, I care so that i complained. Hope this message will reach the Management Team and Hotel Owner, because I believe Hotel Minahasa has great potential if you guys can manage it well.