2nd time staying in Sun Star and it was a really good experience for price + value and experience.
翻譯
Hessa31
豪華房
入住日期 2024年8月
夫妻/情侶
1則評價
5.0/5
傑出
發佈於 2024年8月26日
Perfect for couples, fast internet connect clean and no hustle in booking. Deliciuos breakfast, clean and super spacious 😍 near to mall and church, very accessible for transpo.
We had a bad experience that we complain about the replenishment of water bottles and toiletries and some mosquitos inside the room but my mother heard in one of their staff talking about us that we complain that much and they said that maybe we lived in slums. We are regularly staying to other hotels but I can say this hotel is one of the worst personnel we encountered. If I didn't tell the truth, they wouldn't improve their services. Another unacceptable wordings that we also encountered during our stay is one of the comment of their staff that they are not a five star hotel that they are not regularly giving replenishment for their water and toiletries if not requested by the customer, honestly I stay in some hotels and they are honest with their customer and they give those things regularly without customers follow up. Their amenities are good but I think their personnel needs more improvement. Never ever talk about your clients because we are just being honest if we complain. If the rooms and halls are well cleaned there will be no mosquitos nor cockroaches crawling. I hope having an honest review not to cause madness but instead a wake up call for improvement. Else your customer will not come back because of not so pleasant experience if this worst services continues. I hope the hotel management talk to their personnel about service improvement.
Staying here was such a good exprience together with my family,definetly,will come again here.KEEP up the good service to the customer if you have any issues and concern with your stay,they will response and answer you immediately.