Xiamen Airlines Melbourne Office附近的墨爾本酒店

我和兩個女兒住在柯林斯橡樹酒店,去墨爾本旅遊。我們喜歡這個位置,公寓面積很大(我們住在家庭工作室)。酒店似乎很過時,被忽視了。我們房間裏的窗戶非常髒,牆壁被刮傷,需要油漆,地毯有些地方已經破舊不堪。洗碗機和烹飪台不起作用(但烤箱壞了),淋浴需要重新噴漿。還有一張發黴的浴簾,太短了,每次我們洗澡時水都流到哪裏去了。臉盆上面有一個破架子,也沒有更換。當我告訴酒店工作人員這件事時,他們甚至沒有道歉!健身房還可以,但是使用後沒有擦擦來清潔你的機器...ewww!

我對這家酒店的印象非常深刻，我必須分享我的好評！首先，我要稱讚他們的價格，絕對是物超所值。這家酒店提供了出色的住宿體驗，房間寬敞舒適，服務人員友好熱情，總是願意提供幫助。而且，酒店的位置非常便利，靠近許多熱門景點和購物區。

This hotel is pretty new, just opened a few months ago. The staff are friendly, we were able to check in 2-3 hours before check in time, many thanks! The pool is big and also the gym and sauna was much bigger than expected. Great rooms with bathrobe and everything you need. Many elevators, never needed to wait long.

我會推薦假日小柯林斯...是的我會...但是對於我們的住宿來說有一些負面因素。位置非常好,靠近思十字車站和免費的電車網絡。包含早餐是一個獎勵,選擇很棒。熱香腸、薯條、炒雞蛋、吐司、穀類食品、糕點和迷你鬆餅以及牛奶、橙汁、茶和咖啡(由位於同一地區的接待處/酒吧免費提供。工作人員熱情、樂於助人、令人愉快。在消極方面,我必須補充一點,在我們4晚的住宿期間,第一天早上就來了。在那之後,我們的溼毛巾沒有任何東西可以等待收集。當要求清潔毛巾時,我被要求從接待處收集。第二天我們遇到了同樣的問題...離開房間後,大部分天我們回來發現客房部沒有。這次打電話給前台他們組織了很快派人上來。我希望這背後的主要原因是他們在週末的比賽中被曼聯球迷們完全預訂了,但是作爲一個媽媽,偶爾有機會真正地讓人整潔和更換毛巾,這是我充分利用的一個新奇事物在我們住宿的這一部分感到失望。牀和亞麻布很乾淨,但再次客房清潔讓我們失望了...地毯在一段時間內肯定沒有打掃過...我們的襪子撿起各種深色長髮和樹皮/污垢..毛。最後一個問題是我們住宿收到的發票..一切都很好,但正如預期的那樣,實際上從我的簽證中提取了更多的50.75。不得不再打一個電話來解釋這一點是荒謬的。是債券...完全理解了,查房後可以退了BUT爲什麼不在發票上加個小紙條解釋一下這個,省下客人和你團隊的時間解釋額外收費??總的來說,這是一個不錯的住宿,我建議,但上面的問題需要儘快解決。

Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

酒店位置特別好，出門就是奢侈品店鋪和網紅可頌店，離塗鴉街，大教堂，車站景點步行5分鐘，到中國街步行10分鐘，早餐非常豐富，服務也好，因為第一天到酒店已經當地時間凌晨了，服務人員還是幫忙送來了毛毯和拖鞋，非常感謝！我們帶了小朋友，一家人得到了很好的照顧和體驗，下次來墨爾本，還會入住。

我在 2 月預訂了 4 間公寓，很喜歡它，接待人員很棒，房間也很棒。告訴大家這件事，並為朋友的生日訂了一個房間。經過幾個電話確保如果沒有，可以更改日期適合我預訂的她。被告知最多可以在兩天前更改。兩週前打電話給同一天更改為兩週後，並告訴它需要額外花費 160 美元，因為這個城市一定有東西，而且價格已經改變。這是 5 月 27 日的事。運營經理對我說再無幫助。取消並預訂了 Adina 公寓，因為他們不會考慮履行這筆交易。兩天后，同一個週末的費用再次下降了 60 美元和 4 天後來甚至比我最初支付的更便宜。絕不會向任何人推薦，並將向 ACCC 報告

在墨爾本住了七個晚上。前三個在美居歡迎。沒有印象。搬到Citiclub,很棒!乾淨,大得多,有浴缸。很棒的牀和枕頭。充足的生活空間和很棒的浴室。步行到一切和可愛的工作人員都很方便。最好的事情是幾乎沒有任何可見的人,所以很容易移動,得到電梯等。

衹是住了一晚，因為這個旅店在southern Cross 火車站對面，搭乘去飛機場的skybus, 非常方便。旅店乾淨整潔，衹是房間沒有垃圾桶，廁所有一個垃圾桶，還沒有塑料袋在裡邊。可能是環保原因吧。

我們在安扎剋日之前在這裏住了4晚。很乾淨,舒適,價格合理。我們有一個特大牀,對我妻子來說有點硬,但對我來說很好,枕頭有點硬,但仍然還可以。浴室設施和整體房間大小有點小(我們有孫子和我們一起)。牙膏,抖動等浴室設備是標準的,沒什麼特別的。咖啡豆機也還可以。房間門很難推開,但鎖定系統等工作得很好。令人驚訝的是,我們在墨爾本CBD內,房間很安靜。我們沒有聽到那麼多外部噪音。工作人員非常好,渴望在前台和早餐區提供幫助。早餐每人40美元是合理的,但沒有我們習慣在我們住過的其他酒店獲得的範圍。仍然可以接受。有趣的是,我們的孫子(5歲)在房間和早餐都是免費的。我們每天晚上都使用室內游泳,你真的不能挑剔,因爲設施和水似乎很乾淨,有很多毛巾可用。肯定會再次入住這裏。