Holiday Inn 孟菲斯市區（比爾ST。）(Holiday Inn Memphis-Downtown (Beale ST.))

Problems with room. First one had not been cleaned, 2nd room problems with lock. However, staff were able to fix things. Paris on reception was a star, Matt the manager helpful and the maintenance guy great as well. Staff saved the day!

古いホテルですが、改築されており、清潔でした。フロントの方も親切、丁寧でした。しかし、何しろ価格が高いです。

Muy sucio Un olor desagradable Baño sucio Chapa de la puerta rota Lavamanos sucio y no funcionaba

Bien mais parking payant

Fine

When we arrived, check in was normal. As soon as we got to the room, we noticed it was warm, but since it was cold outside, we didn’t think anything of it. The next day, we noticed that the room was not getting any cooler, even with a change from heat to AC. We called the front desk in the morning to let them know. When we arrived, many hours later, our room was 96°. When the issue was brought up with the front desk, we were told that someone should have “warned us” when we checked in. Our towels smelled like mold and when we arrived, the toilet had been used, not flushed, and not cleaned. I’m incredibly disappointed at the state of our room and traveling with 2 young kids, the cleanliness made it unhygienic for them.

First Room - DARK BROWN water came out of the sink then the sink wouldnt drain - the water came straight out of the water in the shower instead of the shower head. Called front desk - moved us to a second room - 2nd room - NO AC- room was 88* turned ac down and gave it an hour - still blew hot air. Called front desk - they were going to send maintenance up.... While waiting on maintenance, we saw what I can only assume was bed bugs on the bed - I ABOUT DIED! Never have I ever. We grabbed our stuff and went down to the desk again, the staff was nice and tried to move us to another room quickly - but we were pretty much done by this point. 3rd room was better - but the AC went out on night 2 and we didnt have hot water for the first 2 nights. Checked the bed very closely for bugs - seemed to be fine - but really put a damper on our weekend getaway. The staff was nice but this hotel realllllly needs some help. Save your time, money, and sanity - book somewhere else.

Helpful maintenance staff. No hot water, moved our room and water was hot. You have to choose between hot or cool air. It was 87 degrees when we got into the second room. Maintenance and staff were very helpful.

Our group booked 5 rooms and 3 of the rooms had to switch rooms and one twice. Problems included no hot water, scolding hot water, hot water in the toilet, no air conditioning, broken key pad (had to wait 1.5 hours while maintenance broke into room from adjoining room), and not having the food available for dinner that we ordered. Staff and maintenance did their best with a very poor situation.