The Palazzo is a lot of smoke and mirrors. It gives the appearance of an upscale resort, yet it cut corners everywhere and was severely lacking in customer service and attention to detail. For being in the Italian countryside of Bologna, I felt like it was a cheap American spa resort that happened to be in Italy. Starting with the room, I booked a deluxe superior which states there is a balcony with a view, and I was put in a sub level basement room which opened up to a very tall fence blocking the light, let alone any type of view. When asked to change they told us it was last minute (I booked months before) and they showed us a room which was dark and dreary, a downgrade, with a view of the back of the hotel with a putting green and dead grass and trees. Horrible. The food was nothing to speak of, breakfast was garbage. The resort is huge with no signage to get around, no golf carts or any way to get around besides walking (forget heels ladies - and we weee there for a wedding so we were all dressed up ). They seem to be saving on electricity because everything was dark all the time. The lights would turn on in the hallways after you’ve walked through so you are in darkness at night in the underground tunnels which is unsafe and scary. Lights turned off in the restroom after 30 seconds also. Overall - I was underwhelmed, the hotel left much to be desired. I would absolutely not return.
121 評價