皇家納哈拉酒店(Royal Nakhara Hotel and Convention Centre)

โรงแรมรอยัลนาคาเป็นโรงแรมที่ใหญ่ในหนองคายแต่ค่อนข้างไกลจากสถานที่ท่องเที่ยวอยู่ห่างจากด่านพรมแดนสะพานมิตรภาพไทยลาวประมาณ 1 กิโลเมตรไม่ใช่บรรยากาศริมโขงบรรยากาศค่อนข้างเงียบสงบน่าพักผ่อนมากๆครับ

ห้องใหญ่และกว้างขวางคะ/ที่จอดรถสะดวก/อาหารเช้าอร่อยมากเลยคะ

ห้องพัก และอื่นๆ ดีมาก สะอาด ดูดี แต่อินเตอร์เน็ตที่ห้องพักเล่นไม่ได้

一開始是要去萬榮的，所以就訂了這裡，但是沒有去住，也不能要求退款。很不幸但下次我會去休息。

It wasn’t so far from train station. Hotel Staffs are really friendly and kind.

不錯，值得，值回票價

Good location located on the main road.

Poor state of repair hotel in much need of restoration, doesn’t offer much value for money, lack of staff, lots of parking which it doesn’t need in my opinion, breakfast times are between 6-9 not really allowing enough time to sleep considering the bed is like a plank of wood I wouldn’t return car is a more comfortable stay.

We travelled up to Nong Khai for the recent balloon Festival and had a room booked at the Royal Nakhara Hotel. As we drove in to the hotel car-park, we were impressed from the outside. Check-in was quick and easy and when we entered our allocated room, it was obvious that the décor and furnishings were a bit tired and dated - but not a problem. However, as we looked around at the room and amenities we noticed several things to disappoint us. First, we saw an enormous birds nest sat right on top of the aircon unit outside on the balcony. The balcony doors were locked (with no key) so we could not even go onto the balcony, but as the view from the balcony was of surrounding metal factory roofs, we had no great urge to go onto the balcony anyway. Walking around the room and bathroom we noticed quite a lot of long black hairs on the floor, obviously from the previous guests and when checking out the bathroom, noticed toothpaste stains and splashes all over the washbasin mirror above and, human defecation waste around the rim of the toilet basin. It was obvious that the room had not been cleaned to a sufficient standard for the next guests. We really did not feel comfortable to stay here and notified the front desk, where a member of the management team and the housekeeper came to check on our findings. After showing them what we were unhappy with, the two members of staff went into the bathroom to discuss it but we could hear them talking and were shocked to hear that they thought we were making a fuss over trivial things. We decided that we were not comfortable to stay in the hotel any longer and asked to cancel the booking and we would find an alternative hotel. The staff initially refused to cancel the booking, then agreed, but said we would need to wait 15-30 days to receive a refund, which was not acceptable, considering that payment had been made instantly when booking the room. After further discussion and upon our insistence, the hotel did refund us the cost of the room and we sought to find alternative accommodation. We have no problem with a room being tired or dated, but that is no excuse for it not to be clean also, and the attitude to our concerns we heard being discussed ("its just only this, its only that") were simply not acceptable for a service industry facility.