The main problem was lack of staffing and poor overall service. Best examples of this were 1) dining (at their most expensive restaurant, multiple tables had dirty plates left on the table after guests left, with no bussing by staff for hours), 2) poolside (no bussing with empty glasses and plates on tables all around the pool giving it a trashy appeal; one server admitted that he was pulled in from restaurant due to pool being short-staffed), 3) bar service (main bartender was unapologetic for wrong drink being served, never a smile or greeting from her), 4) housekeeping (in-room coffee service refilled as part of housekeeping, but no coffee cups were provided), 5) cocktails (at dining, order same cocktail and each one was completely different in color and texture), 6) broken glass (at dining, served a visibility broken martini glass) . If I were at a modest hotel, I'd be accepting of such service, you get what you pay for. But this a luxury hotel with a luxury price tag. I will say that the room service was great and property is beautiful. Bottomline - spend your money elsewhere where attention to detail and sufficient staffing is not an issue.
翻譯