The resort is beautiful, with his pools, the access to the sea, the shade and no music on the beach. But the so-called boutique hotel is a nigh**are. For 250 “fresh dollars plus Vat” a night (mountain view) no Internet in the room. When I complained 3 employees fidgeted around during hours, messed up my IPad and finally the reception accepted that I get another room. Internet was an issue during my whole stay also in this other room. The different receptionists always supposed that my IPhone and my IPad had a problem or that I was incompetent. The funny thing is that my devices functioned at the reception but not in my room. The safe in the room was blocked. They gave me a key “to fix it”. I refused and asked that an employee came up to the room. The room never was cleaned spontaneously. I had to ask! Usually around 4 pm. The shower always overflow and flooded the bathroom. The water tap in the basin fall apart. No hooks to hang up the towels and the wet bathing suits, no rods in the cupboard to hang up my clothes. I had to beg at the reception to get a hairdryer. The girl at the reception said, in a condescending and patronizing way, that usually customers don’t wash their hair themselves: they go to the hairdresser!!! Eating at the Mezzé restaurant in the evening was a real trial. It took me exactly 120 minutes to get a simple salad and a Pepsi from the moment I arrived and left. Incompetent waiters run around the place. Nobody seemed really in charge and I never knew if the order was taken. I felt forgotten, despised, and the bill contained items that weren’t served. I spent 4 nights in this hotel. It was not relaxing. Nobody never apologized for any inconvenience. I can accept limited service in a backpacker hotel but not in a so-called 5 stars hotel. The two hotels where I stood in Beirut where perfect. So beware! But maybe if you are Lebanese you are treated better, at the Miramar.
翻譯