來自住宿之回應: 非常感謝您的精彩評論。我很高興聽到我們的員工讓您的體驗愉快,並且您在離家期間享受我們的設施。很高興你能來。我們期待再次見到您。親切的問候,團隊,Quest Mont Albert
David
入住日期 2024年2月
其他
1.0/5
發佈於 2024年2月9日
I had problems from pre-check in. I was reallocated to a sister property in another suburb due to electrical faults in the room I had been allocated (but not informed about this). On arrival they could not find me on their system and when they did they allocated me to another room that had a faulty ceiling light in the bedroom (it kept flickering even though the switch was off - which I discovered on going top bed). I reported this and was moved to another room that was in sub standard condition (smelled) and the bedroom was not set up properly (including no beside lamps). My experience was so bad I decided to ask for a refund (including for the night I stayed due to the incovenience I experienced). Only a partial refund was provided. I would not recommend this accommodation for anyone.
翻譯
Samantha
入住日期 2023年12月
其他
5.0/5
傑出
發佈於 2023年12月13日
Staff member was abused 2 nights in a row by a guest seeking upgrades and refunds. There was nothing wrong with the hotel its a standard Quest. For the price you cant expect luxury or anything high end. Its for for purpose.
The staff member showed incredible professionalism and still smiled and welcomed me while holding back tears. The teo staff the next day were friendly and welcoming. I would absolutely stay here a
again.
翻譯
kate
入住日期 2023年11月
夫妻/情侶
5.0/5
傑出
發佈於 2023年11月13日
Very happy with our stay. Extremely friendly, kind and helpful staff who went above and beyond to be accommodating. Rooms are a litte dated but very, very spacious and clean! Great location for where we needed to be for a conference and there is an excellent cafe just a few doors down called Mister and miss for coffee and breakfast. Would definitely stay again! Thanks again to the staff for excellent customer service. Very affordable price too.
翻譯
Robert
入住日期 2024年1月
夫妻/情侶
5.0/5
傑出
發佈於 2024年1月20日
The property is very nice and in a central location, plus being pet friendly allowed us to bring our kitten along.
Only thing to say is that the bathrooms are in urgent need of a renovation
翻譯
Kevin
入住日期 2023年7月
夫妻/情侶
4.0/5
很好
發佈於 2023年7月30日
Excellent location near various shops. Rooms bright and very clean. Show in bath a dangerous hangover from the 1970's but easily manoeuvered if you take your time. Separate bedrooms and bathroom. Spacious lounge/kitchenette area. Patio was a bonus!
翻譯
Dave
入住日期 2023年7月
家庭旅遊
5.0/5
傑出
發佈於 2023年7月31日
Great, immediate communication about booking followed by clear messaging around check-in/check-out.
Reception staff very welcoming.
Great access via #109 tram.
翻譯
Johanna C
入住日期 2024年1月
其他
5.0/5
傑出
發佈於 2024年1月15日
Very clean , customer service by calling me if everything was ok. Impressed with the service💖
翻譯
Derek
入住日期 2023年2月
商務旅客
3.0/5
發佈於 2023年2月18日
Room I was in was quiet - this was good.
Bed was reasonably comfortable, with good pillows.
Bathroom had a terrible stench for the first day or 2 - smelled like sewerage - I found that the waste for the washing machine was dry - filling this with water seemed to remove the smell.
The shower has the worst water pressure - made a terrible start to each day.