手指湖旅館(Inn at the Finger Lakes)

Two of three days-no maid service. (Day 1 was claimed by them to be our fault, day 2 was unexplained.) No hot water final night and morning-no notice or offer to move us to room with hot water. Radiator/heater dial broken. (Air blew either cool or very hot.) Front desk button on room phone goes to “invalid number.” After-hours communication with staff limited to video kiosk in front entryway. Complaints/concerns to staff were mostly explained away as the guest failing to understanding how they run things. There was never an apology for the inconvenience or an indication of understanding. We stayed here 5 months ago and it wasn’t great, but it was better. With exception of kind woman at check-in, it was a bad stay. We will not stay here again.

Staff was friendly and down to earth, the venue was quiet and felt comfortable, and the room was small but perfectly adequate. The venue has clearly seen better days, but all of the important boxes were checked.

My room smelled like cigarettes and its a non smoking facility. Was told i could get a refund. Then once i left, my refund was declined. And the woman at the front dest lied to me and was very rude afterwards.

Property served its purposes although there was people hanging around in lobby, hallways at all hours. I felt very uncomfortable

We liked our room very affordable. We dislike the smoke in the hotel. My fiancée was very upset with it. Made her very sick.

No human attendent on site. Only a check in kiosk that required that you stand in the breezeway while you completed check in. The woman on the video check-in was nice enough, but it crashed and i had to stand in the breezeway for about 20min have the come out of the machine. The fitness center is there but locked. Was not opened at 6am as stated on the sign outside the door. Drain in the bathroom sink of the room does not drain for 5 min after washing up. Wallpaper badly peeled down over a window at the end of the hall. Big waterspot on the drop ceiling. Next morning, coffee wasn't ready in the loby till after 7. We'll try somwhere else next time on Auburn.

This place was perfectly situated between Syracuse and wine country. The room, while a little smaller than expected, was very clean and pretty quiet. Bed was comfortable. Walkable to nearby restaurants and some shops. I didn't like the electronic check-in process. Good place for a long weekend stay, for football and wine!

It was a nice place to stay and the only issue we had was a place to park we got back from dinner

We stayed for 1 night. The beds were comfortable and the shower was hot. The rooms were clean if you didn't look too closely. But don't look too closely, or you'll see what looks like the remnants of vomit down the wall by the headboard and hair on the shower ledge. And the fridge in our room was going bad, and it made noises that reminded me of an underwater submarine movie. If we were staying more than 1 night, I would have asked for a new room, especially since I had paid $150 for it.