雷德斯代爾紋章酒店(Redesdale Arms Hotel)

Check n was fast and efficient, benefits from. It’s own parking which was a must for the area. Room was a good size and a nice touch was the free Water and 1/2 Carafe of local Sherry and a good selection of Teas and Coffees. We ate in the Restaurant in the evening and the choice was good and was well presented and tasty. The included Breakfast benefited from a buffet selection and the Hot Breakfast was to order and had a good choice available. Overall very pleasant and enjoyable experience and we would certainly stay again when in the area

If you want fantastic service entwined with excellent food and an ambience of tranquillity, look no further. I stay in hotels for around 3 weeks a month and can say without hesitation that this is the best all-around service I have received for many years. The staff in this hotel are the politest and most helpful, always answering with a smile and cheerful persona. It's the perfect way to start the day and relax at the end of the day, and the food is truly outstanding. The breakfast options and quality of food was the best I have had in many years. From super fresh fruit and cereal to the most fantastic haddock or kippers (I tried all). The evening meal is available in the restaurant or the bar/lounge. Sitting next to a huge inglenook fireplace with a roaring log fire presented an unsurpassable dining opportunity experience (bar/lounge area). The whole experience of outstanding staff service, fantastic food, and ambience is all entwined to create a pure utopia. I highly recommend this to all for the staff service, food quality, ambience, and price.

From the start of our check in, the service was great. There was a man who checked us in. We needed an electric point to charge our car and they had one right in front of our room. Perfect. The room was spacious and warm. They provided water and sherry. The place was clean and comfortable. The man who checked us in came with extra sheets to make up the sofabed which was nice of him to do. The walls are thin. There was a group next door having a party till late and my husband didn't get to sleep well on the pull out couch, while myself and my young daughter slept well in the bedroom. Breakfast is when I had poor service from one of the girls called Eva. She gave me attitude and delivered poor customer service, even trying to put me in the wrong when I asked her for a dish. Obviously, it's not a 4 or 5 star place. There were other girls working there laughing like little mean girls. I think the hotel needs to train the young employees better in how to deliver proper customer service and care for their customers. I had great customer service from the older ones. It really made me uncomfortable. I reported it and was met with an apology from another employee at the desk. For me, the hotel experience could have been a 5 star if I hadn't had that poor customer service, so I give the review a 3 star.

The hotel is located at a very convenient location, close to both the train station and bus stations. The hotel room i stayed is very clean, new and tidy. Very impressive to me. The hotel staff is very nice and accommodating to our request. Excellent breakfast. I strongly recommend this hotel to others.

The people make this inn! They are helpful and congenial and just a delight. The food is delicious as well. The rooms are large but it does get a little loud in the morning with carts going through the parking lot.

Great location - right in the center - most of the best villages to visit are close and well connected. Value for money. Also, a plethora of good eateries near the hotel - italian/indian/european. Really helpful and polite staff - would definitely recommend and visit again.

We were allocated room 2 which was comfortable enough but the toilet was very poorly designed and the seat kept moving

A very small cramped room carpet worn out bathroom basin to small for tap mould surrounding the bath damp smell present no access to court yard very limited menu breakfast was always rushed