公寓伊利莎酒店

公寓伊利莎酒店的評價

公寓伊利莎酒店

Carrer Circuit del Llac, 1, 07458 穆羅, 巴利阿里羣島, 西班牙查看酒店詳情
公寓伊利莎酒店
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1晚

公寓伊利莎酒店 的真實住客評語

8.6/10
很好
54則評價
真實評價
位置8.6
設施8.6
服務8.6
衛生程度8.6
篩選條件:
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所有評價(54)
正面評價(37)
附有相片或影片之評價(14)
負評(3)
Elisabetta A
入住日期 2025年6月
家庭旅遊
10/10
傑出
發佈於 2025年7月7日
Ho soggiornato per 9 giorni presso Universal Aparthitel Elisa io e mio marito con 3 bambini. Sono molto soddisfatta di questa struttura, le camere spaziose , molto pulite, silenziose. Abbiamo usufruito della mezza pensione: la colazione varia sia nel dolce che nel salato, pancake e french toast preparati anche al momento. Per la cena varietà di antipasti, secondi piatti, pizza e verdure. Primi piatti presenti solo in pasta bianco/pomodoro/ragù e riso bianco/ragù/pomodoro ma essendo all' estero è comprensibile. Cuoco presente che cucina alla piastra al momento con una scelta di pesce e carme e altra scelta di secondi piatti a buffet. Per concludere varietà di frutta e dolci, gelato. Ottima qualità del cibo, ben cucinato. Personale di sala e reception sempre molto gentile. Presenza di piscina una parte bassa per i più piccoli e una parte più alta. Avendo però un mare così bello la piscina passa in secondo piano. Mare a 5 minuti a piedi facilmente raggiungibile. Cosa dire di altro? Lo consiglio sicuramente!!!
翻譯
6/10
來自住宿之回應: ✨ Grazie per la vostra fiducia! ✨ Siamo profondamente grati per i vostri gentili commenti e felici che il vostro soggiorno presso l’Aparthotel Universal Elisa **** abbia soddisfatto le vostre aspettative. La vostra soddisfazione è la nostra più grande ricompensa. Speriamo di avere presto il piacere di accogliervi nuovamente.
Mel280614
入住日期 2025年6月
家庭旅遊
10/10
傑出
發佈於 2025年7月15日
Très jolis appartements dans un coin calme, propres et confortables. Super buffet de petit-déjeuner, personnel aimable et efficace, également à la réception. Nous n'avons pas testé le buffet du soir mais le restaurant à la carte était ok. Jolie piscine et pas besoin de se lever de bonne heure pour réserver des chaises, nous avions encore de la place à 10h00. Seul petit bémol, il faut compter 10 mn de marche jusqu'à la plage la plus proche. Merci beaucoup à toute l'équipe du Elisa pour ce super séjour !
翻譯
來自住宿之回應: Chers clients, Un grand merci pour votre aimable commentaire et pour avoir partagé votre expérience dans notre Aparthotel Universal Elisa **** à Playas de Muro. Nous sommes ravis que vous ayez passé d’agréables vacances et que nos appartements, ainsi que la qualité et la variété de notre petit-déjeuner, aient répondu à vos attentes. Votre confort et votre satisfaction sont notre priorité, et c’est un plaisir de savoir que notre équipe vous a fait sentir bien accueillis. Merci pour votre confiance. Nous espérons vous revoir très bientôt pour une nouvelle escapade à Majorque, dans votre chez-vous : l’Aparthotel Universal Elisa ****. ☀️
nathalie p
入住日期 2025年4月
與好友旅遊
10/10
傑出
發佈於 2025年5月15日
房間很寬敞。一個瘋狂的露台,可以欣賞小湖的壯麗景色。工作人員非常友好。會說幾種語言對我們來說非常有用。一切都很乾淨。全天候接待是一個加分項。週邊地區有許多觀光景點。
原文由 Google 翻譯
來自住宿之回應: Madame, Monsieur, **Nous vous remercions sincèrement pour votre aimable appréciation ainsi que pour le partage de votre expérience au sein de notre Aparthotel Universal Elisa **. Nous sommes heureux d’apprendre que la qualité de notre service a répondu à vos attentes et que vous avez pleinement profité de votre séjour. Ce serait un honneur de vous accueillir de nouveau lors d’une prochaine visite. Muchas gracias,
Mart P
入住日期 2024年8月
家庭旅遊
2.0/10
發佈於 2024年9月16日
很少遇到更糟糕的酒店。房間很髒,餐廳很糟糕,而且整晚都很吵。那裡不能停車,泳池很小,裡面全是兒童玩具。 對我們來說,只有一次,但不會再有。工作人員也沒有什麼幫助。
原文由 Google 翻譯
來自住宿之回應: 親愛的 martp294,我們當然尊重客人的意見,我們始終盡力考慮客人的意見以改進我們的服務。但有時我們無法滿足客人的願望,對此我們感到非常抱歉。 穆羅海灘 (Playas de Muro) 向您致以親切的問候。環球公寓飯店 Elisa 團隊
Flor Lucia M
入住日期 2024年6月
家庭旅遊
10/10
傑出
發佈於 2024年7月15日
Todo estuvo perfectamente organizado 100%100 contenta de haber hecho una buena elección sin duda alguna volveremos en nuestra vacaciones calidad y buen servicio personal atento a la necesidades de sus clientes no encontramos nada negativo entre la calidad y el precio todo estuvo perfecto
翻譯
來自住宿之回應: Estimada flOrluciam, muchas gracias por tu reseña tan positiva sobre tu estancia con nosotros. Estamos muy contentos que has disfrutado tanto de nuestras instalaciones y servicio. Esperemos poderte recibir pronto de nuevo aqui en la playa de Muro. Saludos coridales, Universal Aparthotel Elisa TEAM
Pattama P
入住日期 2024年6月
家庭旅遊
8.0/10
很好
發佈於 2024年7月17日
Room and restaurant is good, good view from restaurant, but the pool is too liten and too deep for us short people and many children who play and jump in the water all the time. Too liten pool for many geast, good that it take 5-6 minutes to the beach. Good beach.
翻譯
來自住宿之回應: Dear pattamap2021, thank you very much for your positive review about your stay with us. We are very happy that you enjoyed. Specially during July and August are staying many families at our small aparthotel and for this sometimes the pool area can be a little bit buisy. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
Javier Ignacio C
入住日期 2025年9月
情侶
2.0/10
發佈於 2025年10月4日
Personal poco agradable. Han sido poco amables y se han adaptado muy mala a las necesidades que se requerían. No volveremos
翻譯
來自住宿之回應: Apreciado Sr. Ignacio, Sentimos mucho que no hayamos cumplido con sus expectativas. Comprendo la sensación que han tenido al no haber tenido un reembolso tal y como solicitaron. Una tarifa No Reembolsable tiene algunas condiciones como es la no posibilidad de cancelar o modificar fechas. Sentimos mucho que no hayan podido disfrutar de sus vacaciones como esperaban. Nuestro principal objetivo es siempre poder ofrecer a nuestros clientes un excelente producto acompañado siempre de un óptimo servicio. Todos sus comentarios nos ayudan siempre a seguir mejorando. Muchas gracias, Saludos cordiales
Compass38022226493
入住日期 2024年4月
獨自旅遊
10/10
傑出
發佈於 2024年5月12日
Belle hôtel, propre , confortable, personnel agréable, chambres moderne, fontaine à eau gratuite dispo dans tout l hôtel un petit plus... restaurant a la carte de l hôtel bon rapport qualité/prix service plus que correct Piscine non chauffé et plus petite que sur les photos mais agréable quand même
翻譯
來自住宿之回應: Apreciado Huésped, Muchas gracias por su valoración y por compartir su experiencia en nuestro Aparthotel Elisa ****. Nos complace saber que han disfrutado de su estancia en nuestro establecimiento durante sus vacaciones en la isla de Mallorca. Hemos tomado buena nota de todos sus comentarios y sugerencias que, sin duda alguna, nos ayudan siempre a mejorar y poder así llegar a nuestro objetivo de poder ofrecer a nuestros clientes un excelente producto, acompañado siempre de un óptimo servicio. Será un placer volver a recibirles nuevamente en una futura ocasión en nuestro Aparthotel Elisa **** su hogar en Mallorca. Saludos cordiales,
johnbM1404XK
入住日期 2024年9月
情侶
6.0/10
發佈於 2024年10月14日
Stayed for aweek came back 14th Oct The apartment we stayed in was good couple of issues we paid for room and tv only to find out no british channels we asked at the reception if anychance of getting at least one british channel on...it just fell on deaf ears In our room 127 got bitten everyday by loads of mosquitoes bites and I mean loads even repellant didn't stop them.. I'm not one for moaning the room was good cleaners do a great job... Pool eara good plenty of sunbeds The place itself okish been to majorca loads of times wouldn't book player de muro I go somewhere else..
翻譯
來自住宿之回應: Dear johnbM1404XK, thank you very much for your review and your feedback. We are happy that you enjoyed our cleaning service and our pool. Unfortunately we was not able to provide british TV channels at all. And we are very sorry for this. We are working with our external services to improve this situation as soon as posible. Best regards, Universal Aparhotel Elisa TEAM
María Jesús D
入住日期 2024年8月
家庭旅遊
10/10
傑出
發佈於 2024年9月4日
Ubicación próxima a la playa, pero lejos del bullicio de la restauración, un lugar tranquilo limpio nuevo y el desayuno, que es lo que pudimos disfrutar excelente en calidad y en variedad. Recomendable 100 × 100 y repetir. Además, se producía la limpieza casi a diario a lo largo de la semana, excepto por dos días, por lo cual se agradece un apartahotel personal, súper agradable
翻譯
來自住宿之回應: Hola mros549520, muchas gracias por tu reseña tan positiva y tu recomendacion de nuestro pequeño aparthotel. Estamos muy contentos que has disfrutado de nuestro servicio tanto y esperemos que nos visites pronto de nuevo. Saludos cordiales Universal Aparthotel Elisa TEAM
William & Janet... D
入住日期 2024年8月
家庭旅遊
10/10
傑出
發佈於 2024年9月27日
We have been going to Elisa for many years. We love it for its proximity to the beach and restaurants yet it is still very quiet. The whole place was refurbished a few years ago and it now looks very stylish. The a la carte restaurant serves very good meals and all the staff are really nice.
翻譯
來自住宿之回應: Dear Williamjanetted, thank you very much for your TOP review and so great comments about our small aparthotel and our service. We are very happy about this and hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
BLin81
入住日期 2024年7月
家庭旅遊
10/10
傑出
發佈於 2024年8月18日
Booked a two week stay at the Universal Aparthotel Elisa when looking for a 4 star self catering apartment and it did not disappoint. The rooms were spacious with the best air conditioning I’ve ever experienced whilst on holiday. Modern, clean and well kitted out although the fridge was a little small and dated. The pool area was lovely and well kept with plenty of comfortable sun beds any time of the day which is a first for us as a family, no 6am scramble for beds. A lovely little bar / dining area services the pool area and food is available which is cooked at the main restaurant and brought to you at the pool. A big plus for this hotel is the filtered cooled fresh drinking water points dotted around the hotel so you can fill your own water bottles saving on one use plastics so bring your refillable water bottles. I would like to say a huge thank you to the staff at Universal Aparthotel Elisa, extremely friendly and helpful, a credit to the hotel. All in all as a family we are very impressed and will definitely visit again in the future. Thank you for our lovely relaxed stay.
翻譯
來自住宿之回應: Hello BLin81, thank you very much for your so positive review and great comments about your stay with us. We are very happy that you enjoyed our sevice. Hopefully you will visit us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
Travel07657134749
入住日期 2024年7月
家庭旅遊
10/10
傑出
發佈於 2024年8月17日
Sind begeistert. Schönes und nicht zu großes Hotel. Schöne Lage und nur 5 Minuten zu Fuß zum Strand. Sehr saubere und moderne Zimmer. Das Essen war für Hotelverhältnisse wahnsinnig lecker und die Auswahl auch sehr groß. Besonders erwähnen möchte ich noch das äußerst nette und zuvorkommende Personal. Man sieht den Angestellten auch an das sie offensichtlich gerne dort arbeiten und die Freundlichkeit von Herzen kommt. Wir kommen wieder!!
翻譯
來自住宿之回應: Hallo Travel, vielen Dank für die top Bewertung und Deine so positiven Kommentare über das Essen und unseren Service. Wir freue uns sehr darüber und hoffen Dich bald wieder einmal bei uns begrüssen zu dürfen. Sonnige Grüsse von der Playa de Palma. Universal Aparthotel Elisa TEAM
93mariehelened
入住日期 2024年7月
家庭旅遊
10/10
傑出
發佈於 2024年8月13日
Notre séjour en famille s’est parfaitement déroulé. La résidence est très propre, la piscine très agréable et le personnel très serviable. À environ 300 m de la magnifique plage de Muro et de ses nombreux restaurants. Le buffet petit déjeuner est très varié. Nous avons adoré notre escapade majorquine. Excellent rapport qualité prix.
翻譯
來自住宿之回應: Dear 93mariehelend, thank you vey much for your so positive review about your stay with us. We are very happy that you enjoyed so much. Hopefully you will visist us soon again. Sunny regards from the Playa de Muro. Universal Aparthotel Elisa TEAM
louisedH8503IW
入住日期 2024年7月
家庭旅遊
4.0/10
發佈於 2024年8月8日
3rd day here and the air conditioning has stopped working been to the reception and many people complain g as to why and getting fobbed off saying that it is to do with the power no fans supplied to help with the heat and you can’t open the windows due to the mosquitoes attacking you really disappointed as to how we have been treated and no one can say as to when the air conditioning will work again not what you want with the temperature at 80 degrees at 12am loads of families with children and not one of the staff have apologised not good enough for me what was going to be a great holiday had now been downgraded to a poor holiday and still no explanation very poor from staff and management
翻譯
來自住宿之回應: Dear LouisedH8503IW, thank you very much for your review and comments about your stay with us. We are very sorry about the situation and apologise for it. The air conditioning stopped working properly because of problems of our electricity provider. Since yesterday in the morning we are in contact with them. Unfortunately we are depending completly of them and they have to find a solution of the problem. Our front office team is trying to explain the situation to all guests and providing the information which we have. And of course we are at your disposal at any time for any further information you would need. Best regards, Universal Aparthotel Elisa TEAM