I was very satisfied with the service, the facilities, the comfort of the room, the view, everything.
翻譯
訪客
入住日期 2024年6月
其他
0則評價
5.0/5
傑出
發佈於 2024年6月25日
We stayed at the JW Marriott on the way to Masai Mara. The hotel is very clean and comfortable to stay in. Its a newer built, opened about 3 months ago in Mar 2024. The security us tight going int the hotel - they scan every thing and make sire the guests are all safe, The rooms and beds were very comfortable. We could not enjoy the spa and the fitness center, but they looked very well equipped. The breakfast ta the restaurant was excellent, with many choices and tasty.
翻譯
訪客
入住日期 2024年6月
其他
0則評價
5.0/5
傑出
發佈於 2024年6月23日
This property is beautiful and the location is great. We were helped extensively throughout our stay be Veronica at the front desk. Even on days when she was off she still made things happen and ensured we were taken care of. We got early starts a couple of mornings to do safari drives and she made sure we got breakfast even though we left well before breakfast started, which was 6am but we left at 5am. That was so awesome and such a nice gesture, she went above and beyond and we really appreciated it. The entire staff was very nice and pleasant. The cons was the spa was not yet open because the property is so new, my guess is they haven’t staffed it yet, not sure. The TV went out and barely worked so if you planning on down time in the room, watching TV may not be an option. Other than that, the location was good, the food was good. The Indian restaurant was pretty good, they need to switch up how they do the service. It was irritating waiting for the food to come out in shifts. It was like eat, then wait, nibble some more then wait, aside from that the service was good and the food was good as well. The value for the price is questionable but that is subjective, so not a complaint but merely an opinion. There are several options outside for Indian food also if you venture out but if you want the ambiance of semi fine dining this won’t disappoint. Looking forward to visiting again and will definitely stay here again so I hope the quality and level of service remains the same!
翻譯
訪客
入住日期 2024年6月
其他
0則評價
5.0/5
傑出
發佈於 2024年6月16日
A perfect hotel with great service , the property is mondern and well set , security is top location is one of the best in kenya, rooms amenities are 5plus star expectaion . quality breakfast with a test of local food . Just for infor if you arrive before 10am you can only check in if you pay an extra night after 10am to mid day you pay half room price to check in from midday to 3pm you pay a quater of room rate afte 3pm no extra cost. I highly recomend this hotel for any body looking for agreat place to stay.
翻譯
訪客
入住日期 2024年6月
其他
0則評價
5.0/5
傑出
發佈於 2024年6月8日
Stayed for 5 nights at JW Marriott at start of a 16 day holiday. This is definitely the place to stay in Nairobi. Our room was beautifully appointed, quiet and with excellent bedding. Everything is new and up to date. The main restaurant (mainly buffet) was extremely good and we actually had the best food there vs all the other places we tried in the city. The gym is probably the best I've ever experienced in a hotel. The staff were all unfailingly friendly, warm and eager to please. One small negative - housekeeping was a bit hit and miss with a couple of days when we went back to the room late afternoon to find it hadn't been serviced. All in all though 9/10.
翻譯
訪客
入住日期 2024年6月
其他
0則評價
5.0/5
傑出
發佈於 2024年6月3日
I experienced JW Marriott's hospitality and it was quite a pleasant experience right from security who checked to the waiter who brought my food. The attention to detail is stellar and the intentionality to ensure as a guest you have a great experience is noteworthy. Much appreciation to Rogers the manager for ensuring that we had a great experience. My friend and I dined at Myna and enjoyed some drinks at the Tavern.