卡茨基爾山度假村(Catskill Mountains Resort)

I originally had a booking via ***********. I received several alarming messages advising me to cancel my reservation, with some very unhinged remarks. Upon cancellation, I looked to Airbnb for another place to book in the area. I came across a listing that had the exact same photos that were on their *********** listing. I emailed the host on Airbnb who assured me that the booking was legit. Tried to contact the host several times with no response. Upon canceling my reservation due to no response for the host, we were contacted by two people who claimed to be working at the resort. They offered a discounted rate if we paid a deposit outside of the app. They requested $200 via zelle to a personal bank account. After sending the money and being assured that we had a reservation, the employee stopped answering phone calls and messages. When we requested a refund, she was incredibly rude, made up excuses, and refused to return the deposit and then blocked our phone number. I wonder how many other people were scammed by these disgruntled employees looking to pocket some quick money and run. Do not book this resort.

We booked this hotel In April for 2 nts.and was notified by email mail 2 days before our stay that basically said we have no pool no staff,amenities or restaurant. They left a # to call and the person said owners are selling properties and there is hardly any furniture in rooms. Person on phone was very nice and offered us the room for $100. We chose not to stay AND had a hard time getting a cancelation confirmation with **********. stand your ground and get one Luckily we got a room somewhere else.

Made a reservation on 4/17/22 for a one-night stay 6/25/22. Arrived to check in at 7pm and the entire place was deserted. Door to check-in building/restaurant was unlocked but all lights off and no one to be found. Could see stuff laying on the counters in the kitchen. A refrigerator upstairs in the hallway had alcohol in it. Bar liquor was just out on the shelves in the lobby. Pool was empty. Called the number, no answer. Walked all around looking for someone. Finally, some random person gets in their vehicle so we stopped him, hoping he was an employee. Nope, a “guest” who was staying for some private “party”. Seemed super sketchy. So, finally realizing we were out of luck after driving half an hour out of our way to stay in this beautiful resort, we connected to the Wi-Fi so we could search for other places to stay, most of which were sold out. After an hour standing outside the check-in building, we FINALLY found somewhere to stay…all the way in Monticello. Just as we finally got a reservation elsewhere, two other ladies show up who were also staying with a private “party”. Said she was calling the person who worked here (apparently not on the business number since no one answered it when we tried calling multiple times). Asked if we would like to wait for her to arrive. Ummm, no. I left negative feedback on the survey through the booking site and this is the reply we got: “Apologies. However We are not yet closed. We have one employee taking care of the Front desk and the grounds. Perhaps you came early and they were out mowing the grass or some other activity and did not expect you." Unacceptable. I see there’s not much activity on this page so I’ll be writing this review elsewhere too but just in case someone is still trying to book this place, be warned.