Alexandra
2022年2月23日
This stay was a complete bust. First off, I paid extra through ********** for the "Staycation Parking Package"in order to avoid street parking during the parade. Not only was it "unavailable" and "full" per the front desk, we ended up getting caught in parade traffic for an hour while looking for alternate parking that we ended up paying an additional $25 for.
Finally arrived at the front desk and the reception was generally rude and unhelpful. Asked whether the rooftop jacuzzi was still open, which is the main reason we booked this place, and was told that it was damaged by hurricane Ida and under renovation. While I fully understand structural damage secondary to weather is somewhat inevitable in New Orleans, there was absolutely no mention anywhere on their website that this was the case. For the money spent on this place, we would have stayed at a much nicer hotel in a different location had we known these amenities were not available. The room was fine, but nothing special. Overall feel very misled by the advertising and do not recommend this hotel.
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