威廉酒店 - 松德爾酒店技術提供(The William Powered by Sonder)

Un edificio preciso! Muy bien ubicado, con una decoracion de ensueño! Las ahbitaciines muy comodas y con una atencion amable de todo el personal!! Vuelvo mil veces!!

The hotel location is extraordinary, a 5 minute walk to Grand Central, and about 15 minute to several major attractions. The neighborhood is nice, and has many shops nearby. The hotel was clean and comfortable, although the rooms are very small as you would expect in New York. One thing I didn't like is that cleaning services were not included. The bar at the hotel seems to be very popular amongst locals, and it was always busy.

The location was great. It’s near everything. The outside hotel area had planters with plants missing from having recently been pulled out. The plants and their mulch were scattered across the sidewalk creating debris and muck. It was thete before we arrived and not cleaned up until the middle of our third day. The stairs to hotel were very steep, high, and uneven…bordering on dangerous. Must be strong and agile to lift your luggage up… no available street level accessibility. Upon entering, while likely an impressive building, the halls were very dark and the beautiful side rooms (parlors) were essentially hidden and seemed inaccessible. there were two locked hall entrance doors to out floor “A” and “B”. “B” locked as intended. “A” did not. The latch was slightly off so that even though the handle was in a locked position, the door could be easily pushed open. Hall and room locks are opened with a 9 digit code, which was a good idea. However, lighting was so poor it was hard to see the face of the lock and therefore often took multiple attempts to open. The bedroom was large and comfortable. Had double beds, could have easily fit queens. Kitchen was well equipped, possibly over equipped, except no microwave. Bathrooms were short towels, but staff quickly corrected that. Staff was pleasant and helpful when needed, but as intended scarce. The bar required reservations even for hotel guests. Despite a restaurant in the lower level, there was no room service.

Overall a nice place. Friendly and well located on Manhattan. I had a very clean, spacious and quiet room with a small kitchen area. The bathroom had everything you would need, big shower. The bed was comfortable and the linen of nice quality. My only complaint is that the room didn't have a work area. The very friendly and service minded manager, promised she would look into it for other guests.

THIS WAS ABSOLUTELY AMAZING GREAT STAFF GREAT LOCATION AWESOME ROOM BEST IN EVERY WAY

Good little hotel close to 5th Ave, Grand Central, Theater Dist, Penn Station. Rooms are small but unless you have super big bucks, that’s the norm in NYC. Design is good for small space. Good closet with security safe. Bathroom is adequate, towels are good, bed is good. Would suggest offering a magnifying mirror for women guests. Hard enough to put on makeup in that small space but w/o better mirror, not good. Also add another 1/4 panel to the showers. You simply cannot shower w/o getting water everywhere. Nice sized refrigerator, coffee set up. Only real complaint was the unavailability of staff on Sat nite. Waited 30 minutes and he was nowhere to be found. I do know that mgr was called and I also spoke to her before checkout. Hopefully, this was an unusual incident. Nobody wants to wait that long to have an issue addressed. It is also inconvenient to have to stop by the desk every day to have your room key updated. Some employees don’t even seem to know that is the process. That actually was the crux of my issue with the absent employee as I was locked out of my room. It would have been helpful to have known that. Had I been informed, the incident would not have even occurred.

Apparently The William doesn't like customers that come from third-party sites and will treat you differently because of it. My mom and I stayed here over Memorial Day Weekend, checking in just 15 minutes after the designated check-in time and were met with a frown and "I was going to cancel, but I didn't want to do that to you." After asking for more information and being confused, the woman at the front desk told us that the room we HAD booked was not available and our "only option" was to sleep in a full-sized bed when we had paid for a queen room. When we pressed her, she said "we had to prioritize paying customers who didn't come from a third-party site" as the hotel had been overbooked. Instead of placing the blame on their reservations manager, she placed the blame on us. She mentioned a specific guest by NAME and said "Mr. (Name) had already booked the room and PAID us." Making it seem as if we hadn't paid, despite me having a booking confirmation, follow up emails from the hotel, and the money taken out of my bank account. She treated us differently because we had booked from Travelocity and acted as if we scammed our way into the hotel. When I told her we would not accept a full sized bed and expected the accommodations we had paid for, I was met with more aggression and pettiness. After arguing, they finally "bumped" this other guest and gave us the room we had booked, constantly reminding us that "we had bumped someone else" from the room. Do not stay here.

My room faced 39th avenue and was very noisy! You could hear every little (amd major) sound outside. They need to provide earplugs! Lobby was to dark for my taste.

The room was stylish, clean and well-lit.There was a high, piercing sound throughout the night which kept me awake. I couldn't tell where it was coming from. I finally stuffed wet Kleenex in my ears and went to sleep. I left my own robe at home because a robe was listed as an amenity. Nowhere to be found. The location was perfect for a meeting I had across the street the next morning.