夢市中心酒店，凱悦旗下(Dream Downtown by Hyatt)

The hotel adds a destination charge of $57 a night (Small print in ******* buy process). Normally this is a charge for local taxes and such, and is very small. They use it as a tacky business strategy to make more money, when a more honest business would just advertise their honest rates. How low can you go?

December 17, 2023 I checked into dream hotel. Upon arrival I was greeted by a receptionist and I don’t remember her name but for the most part, she was very pleasant and she was able to accommodate me with an early check in which I appreciated because I was celebrating my birthday. I was made aware that I had a remaining balance that needed to be paid. I was also made aware that there would be $150 incidental placed on my card. I asked the manager Anthony if it was possible for me to pay that incidental hold with Cash,he stated to me that it was not possible. I paid the remaining balance on one card, and I paid the incidental hold on another card. I then inquired about the procedures regarding my $150 incidental hold. The receptionist and made me aware that it will take 5 to 10 business days depending on my financial institution for me to receive my refund of $150 back. Upon check out, I made the concierge aware that I did drink one of the bottles of sparkling water. I asked the concierge if I could pay cash he responded to me that at the time he would comp the bottle of sparkling water because he didn’t have change. My card was charged 12/18/2023 at 6:05 pm for the same charge he said he would comp. I was refunded the $10.89 on December 19,2023 after I called to inquire about the charge. It is now January 3,2024. It has been 13 days business days since the day of check out and I still have no refund regarding the hold. DO NOT GO TO THIS HOTEL UNLESS YOU WANT TO BE ROBBED.

When checking in was informed their system was down because of this we never received room keys. For $550 a night everytime we wanted to get to our room we had to wait on the check in line and have someone escort us and open our room door. For a romantic birthday getaway it was a complete fail. I was not issued a room key till nearly midnight. In the room was a notice that we would not have hot water as well between certain hours which was also a huge inconvenience. I reached out to Hyatt after this terrible experience and they never responded. If you want to pay top notch prices from a money grab poor hotel, stay at the dream.

As an avid traveler with a penchant for luxury accommodations, my recent experience at the Dream Hotel left me not only disheartened but also physically ill. With a heavy heart, I feel compelled to share my review of what can only be described as an absolute disaster of a stay, an unfortunate tarnish on the reputation of the Hyatt company. Upon entering the room any illusions of a dreamlike experience were promptly shattered by the glaring hole above the door that greeted me. A hole, seemingly neglected and unrepaired, gave an immediate impression of neglect and indifference. One would expect a Hyatt-affiliated establishment to uphold a certain standard of maintenance and cleanliness, but the Dream Hotel left me questioning whether I had stumbled into a budget motel rather than a reputable hospitality venue. The floorboards, once perhaps a uniform color, now showcased a patchwork of hues that clashed in a disconcerting manner. It was as if the hotel's maintenance team had decided to channel their inner Picasso and express their creativity through a chaotic mix of paint colors. The lack of attention to detail, paint chips on doors, and large splotches in the glass walls in my roomwas not only aesthetically displeasing but also raised concerns about the overall hygiene of the premises. What was once, I assume, a meticulously curated hotel seemed to have devolved into a shadow of its former self. It felt as though the Dream Hotel had become an afterthought for Hyatt

There was no dreaming during our stay at Dream Downtown, despite the name. Our room was shaken by the bass thrum of the nightclub several floors above us. When contacted, the staff said it was out of their control. It was extremely disappointing for the price. Also the entrance is poorly marked at street level.

I won’t be staying here again. Staff was lovely and helpful but facility is not in a great shape. The room I booked was right under a nightclub (not advertised and not ideal when staying with a child)- so they moved me to the second floor but when I entered the room there was a rotting sewer smell and a cockroach ran across one of the beds- they changed me to the 6th floor which was decent (no bugs or bad smell) but the rug and wall were stained and the window coverings were torn. Do not recommend this hotel.

We have stayed at this hotel several times in the past and had a wonderful stay. This time the hotel was extremely loud-in spite of the white noise transmitter installed in the room. The walls all over the hotel are marked up. The mattress needed to be replaced and the rug was threadbare.