Das Kilbirnie Hotel liegt etwas ausserhalb des Centrums nahe einer Klippe von der aus man einen schönen Ausblick hat. Hotel und Zimmer sind sehr einfach. Teilweise stört der Lärm einer direkt benachbarten Baustelle. Unerfreulich bzw. auf dem Niveau einer Kantine sind das Frühstück und die Qualität des Abendessens.
翻譯
來自住宿之回應: Hi Carstenj, thank you for your review of the Kilbirnie Hotel. We can only apologise for the intermittent noise from next door, we hope this didn't have too great an impact on your stay. Kind regards, Reception, Julie
訪客
入住日期 7. 2023
夫妻/情侶
5.0/5
傑出
發佈於 1.7.2023
Returned June 30 on Mon to Fri Caledonian coach tour .booked a front room which was very clean and comfortable with view of the Atlantic coast .Public areas were lovely with a nice sunny sitting room at front ,spacious public enter tainment bar leading to elevated patio area overlooking the outdoor pool .see pics .the restaurant open to the public had a beautiful spacious feel to it with local murals and posters of lovely newquay .food was great at breakfast porridge and eggs to order taken by friendly attentive and super efficient staff .Dinner was a joy ordered at breakfast with 3 choices each course .food hot delicious and so well presented .indoor heated leading to outdoor for the brave had a lovely ambience ditto throughout the hotel .we would return in a heartbeat so if you choose this original not chain hotel you will be pleasantly surprised .entertainment laid on four nights was a bonus and very professional. Well done to all the lovely staff ,can't fault it .
翻譯
6/9
來自住宿之回應: Hi, thank you for your great review of your recent stay at the Kilbirnie Hotel. We are so pleased that you enjoyed your stay, and thoroughly enjoyed what we had to offer. It's great to have feedback, especially as good as this review. I will make sure all departments are told what a great job they are doing. We hope you will come back and stay with us again in the near future. Kind regards, Reception, Julie
Der Empfang war sehr freundlich. Das Zimmer sehr sauber und mit Meerblick. Hatten das Hotel zum Beginn unseres Cornwall Urlaubs gebucht und bekamen vom Mitarbeiter an der Rezeption (absoluter Surffan) viele wertvolle Insidertipps für unsere Reise und unserem Aufenthalt in Newquay.
翻譯
來自住宿之回應: Hi, thank you for your review of your recent at the Kilbirnie Hotel. We are always here to help and advise on the best places to visit. So pleased that you enjoyed your stay and hope that you will come back and stay again, kind regards, Reception, Julie
Eddie020173
入住日期 7. 2024
商務旅客
5.0/5
傑出
發佈於 25.7.2024
I have stayed at this hotel several times over the years and every year the hotel seems to improve my room 112 was although small compared t other rooms in the hotel it was clean and well presented and staff friendly ,polite and welcoming as part of a large coach party breakfast and dinner was in their restaurant which again staff were friendly, polite and welcoming .
翻譯
來自住宿之回應: Hi Eddie, thank you for your lovely review of the Kilbirnie Hotel. We are pleased you enjoyed your stay and took full advantage of our facilities and location. We hope you will consider staying with us again in the future. Kind regards, Reception, Julie
訪客
入住日期 11. 2024
夫妻/情侶
5.0/5
傑出
發佈於 29.11.2024
This visit was part of a coach Tinsel and Turkey trip. The hotel was a good choice. Our room was nice, the food was good and the staff were excellent being friendly and helpful. The location was convenient for the town even though it was at the top end of town.
翻譯
訪客
入住日期 11. 2024
與好友旅遊
3.0/5
發佈於 23.11.2024
Stopped on a Turkey and Tinsel tour, see view upgrade is overpriced at £60 per couple for 4 night stay, meal times need to be sorted 3 coaches at hotel and we were told our sitting time was 7.30pm driver tried to change time and was very rudely told No can do, by the time you finished eating there were no tables and chairs in the bar to watch entertainment coffee would be nice to have after eating evening meal in restaurant, some staff in the restaurant and on reception restaurant and on reception were very rude, need customer service training, young lady behind bar at night time was VERY pleasant and helpful and stood out from the rest of staff Overall hotel clean and good location, meals were good with a good choice to choose from just sitting times needs to be sorted.
翻譯
Ed M
入住日期 11. 2024
家庭旅遊
1.0/5
發佈於 9.11.2024
We are still here and wish I wasn’t. It’s 330am and It is ABSOLUTE HELL! Arrived early to use facilities and very accommodating, although no offer of towels! However after that, it was just horrible. Checked in at 3, no mention of restaurant, just pointed me to room, which was nice and clean and tidy with Hypnos bed. Although it must be the only hotel, since the early nineties that does not provide you with water in the room, it’s quite unbelievable for £160. This for me shows the standard we are at! Went downstairs to play pool and have a drink. It was like being in a library! It felt like we were intruding when asking to play on the pool table or for a drink. The lounge was deadly silent, no music playing, and reception working the bar so asking for anything bar related was met with annoyance! We got the dregs of ice in our drinks. Went to reception as ball got stuck in pool table and was asked to wait, which is fine, and then was asked if the question I had could be answered with a yes or no!!!! To say I was taken aback was an understatement! It felt like we were a hindrance, not a paying guest! Anyway, ask about restaurant and was told there was no availability as it was tinsel and turkey coach parties -ITS 9th NOVEMBER!! Why on earth was I not told this on booking a family room with 2 children?? We obviously would have preferred a younger crowd! Went in to Newquay to eat which was nice. Came back to the bar/lounge with strictly come dancing playing on a TV in the corner!! No music just the sound of the TV. No atmosphere nothing. It was horrendous. And to top it off the TV was the other side of the pool table, so couldn’t even play pool!!! Spoke to lady in reception and she gave me a game of chess and cards, which was kind but pointless! We then had to endure the worst singer I have ever heard sing Christmas carols! Couldn’t bear it any longer, so ended up back in our room at 8pm with my 2 children who were boarded out of there minds! Now at 330pm me and my 11 year old son have been awake since 2pm, with a bunch of drunk teenagers slamming doors, shouting, knocking doors! Popped my head out and ask them to please stop and was told to eff off! NICE! Called the night porter, which I couldn’t do from the room phone so had to find hotel number and call hotel. The night porter came up and ask them to be quiet - after telling me to eff off in ear shot of my kids, they were told to “keep the noise down” - unbelievable! This is by far the WORST hotel I have ever stayed in, and we still have to endure breakfast, whoxh I am dreading!!!
翻譯
來自住宿之回應: Hi Mr Edge, thank you for letting us know about the issues you experienced during your stay at the Kilbirnie Hotel. Our receptionist has also made notes that you made on your departure. I can only apologise for you not having the stay you wished for. All of this will be reported to the Manager, and we thank you for leaving your contact details for him to respond personally. Kind regards, Reception, Julie
wyndaviesgorseinon
入住日期 11. 2024
夫妻/情侶
4.0/5
很好
發佈於 7.11.2024
I'm staying here for the 2nd time as part of coach group on a turkey and tinsel break with Jason Edwards Travel and its great .Lovely food /3 choices every course /quick service you pre order your evening meal at breakfast so no hanging around .breakfast is buffet style with a good choice of hot/cold dishes .entertainment every night .Nice rooms .Good leisure facilities .from the time we arrived to be welcomed by juile .we have been looked after by Stewart and the staff.well done all
翻譯
來自住宿之回應: Hi Wyn, once again, thank you for a lovely review of the Kilbirnie Hotel; we are pleased that we are still up to standard and that you enjoyed your stay. I will pass on your comments to the rest of the team. Have a lovely Christmas and New Year and we hope you will consider staying with us again. Kind regards, Reception, Julie
james t
入住日期 10. 2024
獨自旅遊
4.0/5
很好
發佈於 23.10.2024
My single room was clean, comfortable and quiet, although it overlooked a building site. The food was quite good, fairly average breakfast. Staff were generally friendly but my trip was spoiled by a rather rude and surly waitress in the restaurant on the Thursday evening, so i didn't leave a tip.
翻譯
來自住宿之回應: Hi James, thank you for your review of the Kilbirnie Hotel. We have noted your comment regarding one of our waiting staff, we wish you had come and let us know at the time, as we could have rectified this issue. We can only apologise and hope that this didn't have too great an impact on your stay. Kind regards, Reception, Julie
Barrca102
入住日期 10. 2024
夫妻/情侶
3.0/5
發佈於 18.10.2024
Went on coach trip to Cornwall and The Kilbirnie was the designated hotel. Room was small but clean. Hot water tap was faulty (room 121). As previous reviews have stated no sound proofing in rooms so was wakened at 5am every morning with noise from room above. Staff very friendly and helpful. What let's this hotel down is the evening meal - too much salt added to main courses and do we need a cheese or ham ploughman's on the menu every night!! Dinner menu selection very poor.
翻譯
來自住宿之回應: Hi Barrca, thank you for your review of the Kilbirnie Hotel. We have noted your comments regarding the food on offer, I will pass this on to our chef. We offer the Ploughman's during the warmer months, and this has been very popular with our other guests, especially those with a smaller appetite. We hope you enjoyed your stay in Cornwall. Kind regards, Reception, Julie
Diddy H
入住日期 10. 2024
夫妻/情侶
4.0/5
很好
發佈於 10.10.2024
we went on a coach trip to Newquay and our coach was booked in here our room was very nice and plenty of space to relax the food was very nice good and you choose off a menu the waiting on staff in the dinning room did a very good job the hotel is a short walk to the town center and the hotel is on the front a short walk to the beach
翻譯
來自住宿之回應: Hi Diddy, thank you for your review of the Kilbirnie Hotel. We are pleased you thoroughly enjoyed your stay. Kind regards, Reception, Julie
Lewis W
入住日期 8. 2024
商務旅客
1.0/5
發佈於 15.8.2024
The night door staff/ receptionist was very rude to me and my mates, I went outside for a smoke when I came back inside he blocked me from coming in ( he’s spoken to me more than 3 times that night so he knew I was staying in there) then once I told him my room number he still didn’t move, made me feel very unsafe if that’s the security, his pupils were bigger than his eyes which made me think he was on some sort of *****. I said earlier that we were here for work, he proceed to say every time we saw him “ oh your the workers” not treating us like guests, no people skills at all with him and I’ve gone through a few reviews and this isn’t the first time this has happened there are other guests that felt unsafe, guess that tells out a lot about the hotel if they don’t care for the safety of the guests, now I could go off about the walls being paper thin so you can hear a pin drop or how the rooms have no air con and they expect a fan to reach you from the other side of the room cos there’s 3 plugs and there no where near the beds there’s a lot of things wrong with this hotel but honestly I’m only writing this review because of the poor manners of the security/ receptionist, he was a d!ck.
翻譯
來自住宿之回應: Hi Lewis, thank you for your review of the Kilbirnie Hotel. We can only apologise for the manner in which you were treated by a member of staff. There are no excuses, the buck stops with us. Please be aware that this will be dealt with in an appropriate manner via our management team. Kind regards, Reception, Julie
lissybeth
入住日期 8. 2024
夫妻/情侶
4.0/5
很好
發佈於 12.8.2024
Tried the Kilbirnie this year and met friends from years ago. The hotel itself is very clean, comfortable lounge with a nice bar and a good barman. The outdoor areas are clean and very pleasant to sit in. Didn't try the pools so can't comment on them but they looked good. Our room was small but clean and everything in the room you could want. Wardrobe space was a bit limited but we managed. It has a perfect location for the beach, and nice walks. Now the bit we weren't happy about, the evening meals. Poor choices and needs the menu changing. More choices without garlic please. We were under the impression that there would be a roast every day as advertised on their website. We got one night with roast pork which was very nice. It is our understanding that they are trying to get a food and drinks manager, which they badly need to get the meal options improved. Then this hotel would be perfect. Julie, the duty manager is very nice and helpful and will do her best with any problems anyone has.
翻譯
來自住宿之回應: Hi Lissybeth, thank you for your review of the Kilbirnie Hotel. We have noted your comments regarding the evening meals, I have passed your comments to the Chef for his attention. We can only apologise for the disappointment with the meals you were served. We are pleased you enjoyed our location and comfortable surroundings. We hope you will consider staying with us again in the future. Kind regards, Reception, Julie
satisfied005
入住日期 8. 2024
夫妻/情侶
5.0/5
傑出
發佈於 10.8.2024
We had a four night stay to be available as pastoral support for young family members attending Boardmasters festival. We had a lovely welcoming email and a warm welcome on arrival- including a departing receptionist ushering us into her parking space! All staff were friendly and helpful. The housekeeping staff exceptional; everywhere was clean and tidy and staff seemed very happy and never failed to greet us. Room 101 was comfortable , clean and quiet . The pool is small, clean and warm with a super shower. The breakfasts are adequate in a spacious airy dining room. We had dinner on the first night which was ok - rather 60s mass produced choices but quickly served and tasted fine. We’d be delighted to return if we come to Newquay again.
翻譯
來自住宿之回應: Hi Festival Lovers, thank you for your lovely review of the Kilbirnie Hotel. We are pleased you enjoyed your stay and took full advantage of our facilities and location. We are delighted that you will consider staying with us again in the future. Kind regards, Reception, Julie