I don’t know how this hotel manages to get four stars. The room felt damp, as did the bed. Condensation meant I could not see out of the window. I was given an upgraded room and I would not have liked to see the original room because the one I was allocated was poky. There was nowhere to sit and relax, not that I want to relax there it as so awful. I was in Nottingham on business and I have travelled quite bit for business over the years. I can honestly say that this was the second worst experience of my life. The staff without question were excellent. It is the overall management of the operation that is a huge problem. The pictures bear absolutely no resemblance to my experience. If I had to sum it up in three words I would say, utterly dreary and dreadful. There was a sliver of light when I checked out the following morning, and that was in the knowledge I would never, ever be going back.
I am from South London and had some unfortunate news my daughter at Nottingham University was taken into hospital. I rushed up to Nottingham to be with her and booked to stay at Jubilee for the night. I had to extend my stay for a whole week as she not getting better. The hotel was fully booked and this really stressed me out even more as I had nowhere to stay. In steps Lassad the duty manager. What an amazing, genuine, caring and helpful gentleman. Without hesitation he secured me a room for the week and went out of his way to make my stay as pleasant as possible given the circumstances. He checked in on me every day and you could see his genuine concern for and my daughter. I cannot praise this hotel, the staff and the warm welcome you get in a beautiful setting. Do not hesitate to stay here you will truly feel welcome. Thanks again Lassad and team, you will definitely see me again soon.
Such friendly and helpful staff! Brenton did a great job of helping us organise our perfect wedding day, finding just the right balance between supporting us and giving us the freedom to make our day just the right amount of relaxed, special and different! The location is just perfect! Absolutely stunning, I knew from the moment I saw it that this was going to be our venue! The fact the chapel, hall and hotel are all in one are just an added bonus. The buffet dinner was lovely with lots of compliments from our guests. Can't recommend Bestwood Lodge enough for any event as a venue
訪訪客Just needed to put my head down for the night. Reception was friendly..I arrived late at 2340..friendly night guy..room was adequate for my needs..Room 9 cold tap handle was missing, but a shsve was possible and teeth with warm water..mattress protector needs a boil wash and new carpet would freshen things. Shower was luke warm but manageable..heating was fine..tv ok..1 night fine;)