熱門諾維4星級酒店

The outside of this hotel makes it look quite clean and accommodating however, looks are deceiving. I was booked a room for 2 nights, (not cheap) and was assigned a room at the back of the hotel. The room was not as clean as it should be. The lamp in the corner was broken, there is a distinct lack of accessible plugs for laptops and cell phone. The carpet looked like it needed a good shampoo and the chair by the bed definitely needed an upholstery clean. The bathroom was far from clean with a dirty tissue dispenser, a portable mirror on the vanity was absolutely filthy underneath and the tile calking on the floor was brown with heavy staines. Even the room number on the telephone did not match the actual room number. The room safe was unable to be opened as the previous guest had locked it and left it with their own combination. Don't waste your hard earned money on this place. I decided to only stay the one night.

酒店還可以，附近有個沃爾瑪超市，價格也便宜

夜班工作人員絕對令人驚歎。帶着一隊年輕人蔘加賽艇。沒有意識到沒有多少大廳讓客人帶來食物坐下喂20個飢餓的男孩。Amli和他的團隊在那裏非常樂於助人,非常感激。從登記到酒吧服務員,我們一整晚都很友善和專業。我們的房間很乾淨,沒有問題。和走廊一樣-我們很感激。

I had a poor experience at the Sheraton in Novi while staying with a family member to celebrate a belated Christmas as we weren't able to get together around Christmas proper. While I was upgraded to a room on the club lounge floor, the guest room I received was not clean by any definition of clean. There was hair on the desk and desk chair, hair on the toilet, hair under the toilet seat, hair on the wrapped bar of soap and soap dish, stains on the desk, and stains on the face tissue container. The single bathrobe hanging in the closet appeared to have been previously worn and didn't have a cincture. On my reservation I specifically requested only 100% feather pillows. My reservation also requested a bathrobe, slippers, extra pillows and extra towels. I didn't receive any of those things. The four pillows were four polyester down-alternative pillows. Those pillows are horrible. They always feel like someone stuffed cotton balls in a pillowcase. During check-in I noticed a sign at the front desk saying daily housekeeping is not provided, unless specially requested. The major cleanliness issues that I experienced are a direct result of what happens when hotels don't clean rooms and other spaces each and every day. I received zero Marriott Bonvoy elite status recognition. Specifically, I was not offered the choice at check-in of breakfast in the restaurant, an amenity or points. I complained to the general manager, who to his credit acknowledged the lack of cleanliness was unacceptable, fully apologized and took responsibility. To resolve the issue, he offered to comp my stay and ensure that the room was thoroughly cleaned while we were out of the room and off-property at a nearby shopping mall. He also apologized for the lack of Bonvoy recognition and provided the $100 cash compensation that is required by Marriott for not offering guest with platinum or higher Bonvoy status the choice at check-in of breakfast in the restaurant, an amenity or points. When we returned, the room was properly cleaned. The pillows were replaced with feather pillows, although none of the feather pillows had pillow protectors or pillowcase liners. Two clean bathrobes and two pairs of slippers were placed in the closet. The general manager was also kind enough to leave a bottle of wine in the room. My family member was really appreciative of that gesture. Despite the issues, the staff that I encountered throughout the stay were polite, welcoming and hospitable. That aside, there was zero excuse for the cleanliness issues or the lack of attention to what was specified on the reservation The club lounge was open with an average evening offering that included a selection of assorted cheeses, crackers, grapes, fruit and some basic canapés. Besides free nonalcoholic drinks, an honor bar featured cheap house wine ($5 retail bottles of wine) selling for $5 a glass. The club lounge is a nice smaller space. Perfect for relaxing with a drink, if the bar area is bu

我們本週末預訂了這家酒店,但遇到了一些失望,使我們不想再住在希爾頓酒店。當我們晚上8:30到達時,被告知泳池關閉,只有打開8-8(第二天發現你必須預訂一個泳池時間)。儘管我們在他們的網站上沒有發現這方面的信息。他們問我們是否想在登記入住時安排客房服務,我們說可以,但第二天我們沒有獲得客房服務。我們剝光了牀,發現牀單和牀罩都沾污了。我通知了前台,他們說沒有讓我們下來做客房服務。他正在住宿,最終給我們提供了一間新房間。我們很感激。牀和枕頭沒有預期的那麼好。但是, 前台和用餐區的客戶服務很棒!

I recently stayed at this location for a two day meeting. The meeting space was clean, set up perfectly and EVERY staff member including Basil the Manager was extremely professional and willing to help. The attention to detail was amazing, and they always checked to make sure everything was up to snuff. My room was extremely clean, and anything I needed was responded to immediately. Even the janitor made sure that we didn't need anything in the breakfast area before he mopped there. It is obvious that Basil leads a ”Service First” team and it is trickled down through to every team member. I absolutely recommend staying or hosting a meeting at this location. Extremely well done.

This is THE Premier hotel in the Novi area. I've stayed at almost all of the local hotels across Hilton & Marriott and this one beats them all. Worth every penny to have such a clean room, great staff and a fabulous restaurant all in one well-maintained hotel. I'm sort of surprised it's labelled a 3-star hotel but I guess the rating system has changed. In my past this would have been a 4-star hotel. Excellent location with lots to do & amazing restaurants within a stone's throw of the front door. Their Executive Floor is key-accessible only so only those who have a room on that floor will be in the hallways and the robes are nice! The snack center is the best in town. Room service has been awesome with fast service & great food. Everyone in the local area knows & loves the Toasted Oak. For someone with allergies, this hotel has all the right things in place to bring me back. I've been here for 10-day stays recurring this last month & will be back to do that again right after Christmas. Rooms are really spacious, allowing for lots of luggage. If you want top-notch service, great beds, and an all-around great visit, stop by Renaissance Hotel in Novi. You won't be disappointed.

我們一家人很欣賞這裏的乾淨設施、專業工作人員以及到該地區幾個地點和餐廳的位置。我們計劃再次入住這裏,並推薦給其他年輕家庭。這裏也是舉行婚禮和其他大型聚會的好地方。室外酒吧/燒烤很棒。

當我們參加他的舞蹈比賽時,我的家人在這家酒店住了一晚。我發現這家酒店的工作人員很友好,樂於助人。游泳池區足夠我兒子在他的“停機時間”中使用。我喜歡工作室套房,當我不得不將預訂從兩晚修改爲一晚時,我們唯一的選擇。雖然這是一個工作室房間,但它非常寬敞和包容。牀品舒服,睡得像“石頭”。我對酒店唯一的兩個建議是拿個小一點,更適合旅行大小的吹風機(房間裏的那個很大,用起來很重)如果能多吃一點豐盛的早餐就好了。否則,很棒,當我們前往該地區時,我計劃再次入住這家酒店。

我們在這裏住了一晚,在諾維有一個游泳和閒逛的地方。入住我們的酒店工作人員非常友好。酒店外部看起來和內部一樣漂亮。這是一個非常漂亮和乾淨的酒店。牀和枕頭都很舒服,不想從牀上起來,因爲太舒服了。外面有座椅,有燒烤架,桌子和椅子......真的很美。泳池就在室外休息區旁邊。我們離開的主要原因就是去游泳。我們是唯一的一個人時,我們很幸運能夠到達那裏。游泳池很寬敞,周圍有躺椅和椅子。我們對熱水浴缸中使用的氯量感到失望。我無法忍受在裏面呆5分鐘以上。我的眼睛灼熱,讓我咳嗽。游泳池裏也有些氯,但不如熱水浴缸那麼糟糕。早餐很好。典型的酒店早餐。我吃了燕麥,對味道很滿意。肯定會再次住在這裏。