帕丁頓有接送服務的酒店

科維特禁閉期間以及去年的一切讓我回想起過去的旅行,並打算回到我的回顧中。我預訂了兩間客房(1間),當我第一次入住後,就前門房間的噪音問題與前台接洽時,我對前台接待員感到失望,當時我的想法是,是否可以將房間從最貴的房間降級爲最貴的房間之一。後面的較小的,但他把所有事情都當成私人問題。他的反應是離牆遠去,他是如此的粗魯和下流以至於我顫抖,我非常的有禮貌,但我驚訝地發現,我當時在想,‘你這樣對你母親說話嗎?’我的職業生涯一直在客戶服務培訓中,在非常困難的案例中,這並不困難,但他還是很成功。他堅持說他們有雙層玻璃。他們沒有,但有,添加了第二層玻璃,但不是真正的雙層玻璃,這對我來說沒什麼好處晚上休息。我提到如果一個人來自大城市噪音可能沒有問題,但我不是來自悉尼。我希望這個人不再爲酒店工作。他不是很好的大使。我最終堅持要和經理說話他不想讓我這麼做,他幫我搬家,但這次訪問的傷疤確實還在。我的朋友從不知道這些問題,第二天就來了。我不太願意留在這裏,但這樣做是爲了搬家,這會引起她的不滿。然而,當時的經理是專業的。我肯定我見過評論提到這個粗魯的員工,但看起來他們現在肯定不在。我只能說,在我的經驗中,這不是一個好的,因此我無法推薦它。在我幾十年來的旅行中,我從來沒有受到過如此激進的人的對待,我仍然無法理解整個過程,並希望當旅行回來時,我可以去一個地方歡迎會因爲所有正確的原因而留在我身邊。如果這個問題得到很好的解決,像成年人一樣平靜地對待,我肯定評分會好得多。房間雖小但乾淨,後面的房間更安靜....

酒店屬於市中心，旁邊就有電車站，達令港、歌劇院、海德公園、市政廳等主要幾個景點都可以走路去，旁邊超市便利店買東西很方便，走路5分鐘就是唐人街，酒店稍微陳舊點，但是比較乾淨，晚上睡覺很安靜，空調效果很好，早上會有鴿子咕咕叫你起床

We were unlucky with the room . It was too small for a couple . We could not even have our cases opened on the floor as we will trip over. Small bed too and small bathroom. Impossible for two people in at same time . No shower gel in the shower for 2 days we were there. We mentioned when we left but did not complained assuming rooms were small… Location is good. Very friendly staff in reception and lovely breakfast in the caffe in the building.

這家店最好的就是位置了，在悉尼進行city walk ，無論去哪裡都比較方便，我們步行到達了悉尼大學，魚市場，達令港，歌劇院，海德公園，植物園，購物中心。回來時做了tram，門口50米遠就是輕軌站，非常方便。工作人員態度好，入住也很人性化，我們到的早，九點就讓我們入住了，我們經過了長途飛行後，休息了三小時再出門逛街，這點非常好。 房間不大，但是對於衹作為休息的場所，足夠了。衞生條件也很好，有部分還在翻新裝修中。 非常推薦！

I stayed here this week for four nights. I have stayed at many hotels across Sydney, but Hotel Challis is now at the top of my list. Super quiet location, clean air conditioned rooms. Wonderful relaxing terrace to sit and chill. Close to fabulous coffee and food, and also the Andrew (Boy) Charlton swimming pool where I swam daily. The manager Nicole and her assistant Victoria are just wonderful. So very kind and excellent communication. I can’t wait to return here, thank you so much Nicole and Victoria for running such a fabulous hospitality operation, and for making my stay absolutely perfect. See you soon.

這是一份修改後的評論，以強調酒店持續缺乏溝通。可以公平地說，酒店有一些很棒的事情要做，但遺憾的是，客戶支持不是其中之一。早餐很棒，屋頂 Aster 酒吧是享用雞尾酒和欣賞壯觀日落的好地方。然而，整個事情因管理層的極度乏味支持而失望。我妻子在酒店丟了眼鏡。它們是處方老花鏡，採用非常獨特的設計師鏡框，並裝在一個閃閃發光的金色盒子裡。我們在退房時在前台詢問是否找到了他們，並被告知他們沒有上交，但接待處會與 Aster 酒吧核實，我們認為他們已經離開了，但在退房時關閉了。我們原定在 4 天后再次回到悉尼，接待員記錄了眼鏡和眼鏡盒的所有細節和描述，並說她會給我發電子郵件，讓我了解最新情況。遺憾的是我們沒有收到回复。四天后，當我們返回悉尼時，我們在酒店檢查過，沒有任何反對我們預訂的記錄，值班接待員說無能為力，但無法確認是否在 Aster 屋頂酒吧進行了檢查。我要求與值班經理交談，一位愛爾蘭女士（遺憾的是我不知道她的名字）出來與我交談。她非常抱歉，說這不是我們應該期望從酒店得到的正常標準，並承諾會與 Aster 工作人員交談，她會在一天結束前通過電子郵件回复我。可悲的是，沒有進一步的溝通，並且向酒店發送的後續電子郵件仍未得到答复。我們意識到損失是我們的錯，但工作人員缺乏興趣以及管理層未兌現的空頭承諾肯定會阻止我們再次入住。管理層似乎對提高客戶滿意度沒有興趣。

I stayed at Crown Towers Perth in Sep 2022 and June 2023. I also stayed in Crown Towers Melbourne in Dec 2022. Thus, the next logical move is to stay in Crown Towers Sydney to complete my experience in staying at all 3 Crown Towers Hotel in Australia. I finally did that. Stayed at Crown Towers Sydney from 3 Nov to 8 Nov 2023. Today is 8 Nov 2023 and I will be checking out shortly. I stayed at an opera king room which has views of the Sydney Harbour Bridge and Sydney Opera House. The room was very well lit and nice. Just the appropriate size for a sole traveller. I also managed to try most of the restaurants in Crown Towers Sydney except Yoshii Omakase which is so hard to book and Silks. I did not managed to book Yoshii even when it opened for booking. Guess too many people booking. I tried Epicurean for breakfast, dinner at A’Mare, Nobu, Woodcut and Oncore by Clare Smyth. I did not try Silks since being an Asian Chinese, I normally do not eat Chinese food when I go holiday. Got to try other food instead. My favourite restaurant is undoubtedly Oncore where I ordered the 7 course seasonal tasting menu. Superb. Woodcut was also good where I ordered their sirloin steak. Nobu was also nice as it completed my tour of all 3 Nobu in Australia having previously eaten at Nobu Perth and Melbourne when I stayed at Crown Towers there. For Nobu , I ordered the X Haku Omakase which is 5 course. The star of the course was the lobster. Overall I have enjoyed my stay in here. As Sarah Brightman is coming to Sydney in Aug to Oct 2024, I have already booked my tickets to watch her performance at Sydney Opera House in Sep 2024 and also booked a 4 night stay at Crown Towers Sydney again. For the future, I do hope Crown Towers Sydney can have a Crystal Club for breakfast like what Perth and Melbourne has. Also, hope to see more shops/entertainment areas at Crown and also a provision/gift/snack shop here at Crown Towers Sydney.

地理位置不錯，步行不到三公裏可到歌劇院港口，樓下50米有生鮮超市。設施總體來說還可以，常規該有的都有了。 前台服務還可以，但是不打掃房間？認真的嗎？難道是因為我沒留小費嗎？住三晚一次都沒打掃過！是此次澳洲之行訂的酒店中唯一一家不打掃的，住他家自己備上洗髮水吧。

The good - the location is pretty central and the bed was very comfortable. The ride to/from the airport was about 20 minutes and about 50 dollars Aus. We could book the room for one night on the New Years' weekend and it was ＜ $200 US. The rest - Overall, the Kirketon could use an update. The hotel facility was retrofitted into the building and while this can produce a fun and funky (in a good way) experience, the Kirketon is more funky (in not a good way). The lobby and room furnishings are tired and weird (not in a ”hip” way). The windows are FILTHY. I think the room and bathroom were clean but the lighting is not great. There is no lift so be prepared to carry you and all your stuff up the stairs. Our room was strangely laid out so that there was about 1 foot between the bed and wall and we had to lift our suitcases over the bed to get them to the other side where we could put them down. We also basically had to walk sideways to move through that opening. The bathroom was a long, thin (~12 foot x 2 foot - think bowling lane) ”room” with a small sink at the top of the corridor and toilet at the end with the shower jutting back into the main room on the side.

我注意到下面有攻擊性的反饋,我想提倡這個很棒的地方。我確認WiFi太差了,需要注意,但我很高興我在這段時間裏,管理層一直在處理這個問題。沒錯,接待不是24/7,但這是專賣酒店,適合不熟悉術語的人,這並不意味着希爾頓酒店所有的豪華包容康拉德,這就是爲什麼不要期待客房服務,24/7前台服務,毛巾天鵝等。此外,接待處的漂亮和友好的女士會走更多的路,以確保您感到舒適和喜歡在家裏。房間不大,但很時尚,如果你想要更多的空間,可以去帶陽台的房間,你可以在前台免費品一杯咖啡或茶,早上一早看看Potts Point。此外,位置,這是悉尼最好的,最方便的位置!您可以步行到歌劇院,CBD或乘坐火車到邦迪海灘,遠離城市的喧囂。還有,Potts Point有靈魂,您可能會被這個地區的精神所迷惑。總而言之,不要對酒店猶豫,它是該地區的寶石,如果您不期望比酒店本身更多的時間,您絕對可以在這裏享受。P.S. Jensen Potts Point,每次我們換房間時都感謝您贈送的小吃,並感謝整個小團隊每天都表現得很好和積極。