I came here for a milestone birthday celebration. When I arrived, the valet person was on their phones and didn't care much to help. When I got to my room, everything was very cute, ”updated”, until I noticed that there were still screw holes not patched up, coffee make didn't work, refrigerator didn't work and was moldy. That wasn't even the worst part. I noticed garbage in the drawer and here it comes, there was like shaved hair on the shower walls. Not sure how housekeeping missed that, but it grossed me out. Went downstairs to show pictures but unfortunately no room were available to switch too. The ”manager” was supposed to get back to me but he/she never did. I had to repeatedly ask for help. When I finally did get help, I was replaced with another nonfunctioning coffee maker and the mold in the fridge was still there. The only thing I got offered was that I will not be charged a resort fee of like $50. I had 4 rooms booked and some of us just chalked it up to ”whatever”. The gym was no better. I was very excited to see brand new Peloton bikes but there were clip on only. When I asked for the shoes, they were still waiting for them to arrive. Not sure how that happens as it comes in a bundle. There were not mats to use, so you had to use towels for mats. It was definitely run down but there remodel is still needs work. Housekeeping and the manager gets in at 9am and ends like at 6 pm. Needless to say I will NOT coming back. There is a few redeeming qualities, such as it's ON THE BEACH and the food and service at the restaurant was amazing. If they want to make more money. they should invest in some covered cabana beds like their next door neighbor, the Four Seasons. Usually I don't write reviews, good or bad but to me this was really bad as the Manager did not reach out to me at all and a credit for resort fees is a joke.
很好
42 評價