We were aware that there would be construction around the hotel while Hilton expands, and for the most part it wasn’t an issue. The disappointment was that only one of two pools was open, meaning that sometimes it was hard to find seating around the pool area.
Beach loungers were easy to book and a selection of them were free each day. Palm beach is really beautiful and it was nice to have it so accessible to the hotel.
On the whole, service at the hotel was great, there were a couple of staff members who were potentially having a bad day but generally Aruban’s are extremely friendly. Violet, was in charge of cleaning our room throughout our stay and she was just lovely!
Although not the hotel’s fault, I was told at Che k-in that there was an extra resort charge each day. Trip.com said there would be a small government tax. But mentioned nothing about the resort fee. The government tax was also more than trip.com stated on our booking confirmation.
Pague estadía en Hilton Aruba Carribbean Resort & ******, del 22 al 26 de julio 2025. Pague a Trip.Com,, N°**********, PIN:****, Reserva: ****************
Mi reclamo es el siguiente; pague por vista parcial al mar, nos pusieron al lado de una construcción del hotel, además, nunca supimos que no había gimnasio, porque estaba en remodelación. Pague 1.933.960 CLP, incluyendo; IVA 213.628 CLP, impuesto municipal 11.296 CLP. El precio no indicaba que en el hotel me cobrarían 400 US$ en (RM GOVERMENT TAX y RESORT CHARGE), es decir, lo que promociona TRP.COM es publicidad engañosa, tratamos de comunicarnos desde el hotel y no fue posible. El hotel nunca tuvo animo de solucionar nada y TRIP:COM tampoco, por lo tanto contratar estadía este hotel con Uds. fue una mala experiencia.
Agradeceré indicarme que debe hacer para que me devuelvan lo cobrado demás, y con quien hablar porque la atención de Uds. es impersonal.