提供免費停車場的布里斯本酒店

Place is amazing clean , fresh and of high standard . But when it comes to booking and service this is another story .. for the money I paid to stay 2 night I thought this would be the perfect place to rest I’m 5 star style .. place yes , service a disaster. Firstly when I arrived at Swiss bel .. I went to reception to book in as I booked online a queen bed room he asked if I had a vehicle I said yes agreed to the $35 a night and he said he would just take it out of the bond I paid at end if that was ok I said yes perfect .. when I got up to my room it was 2 single I called reception and advised I had booked a queen bed and there is 2 singles he said oh the house keeper hadn’t changed the beds or didn’t look at booking , I asked if someone could just come up and fix .. he said there is noone to do this now come down and j will find another room for you . I went down stairs said I would go get something to eat and when I come back hopefully a room will be sorted. I came back he advised me that he had upgraded me and I asked if I could have the new key and I will switch rooms and come back down with the other key to save me bringing my luggage down and then back up again. I got to room and key didn’t work to go to 6th floor . So I brought my luggage down and told reception that key didn’t work . He said sometimes this happens with those keys /actually quite often said he would come up with me and check . Yes card did not work so he used his staff card to let me in said he would fix and come back . He came back 10mins later to test and it had been foxed . Not sure what the upgrade as as room was smaller than the first , had no shower gel (was empty container when I went into have a shower) thought it may have been replenished on next day with room Clean still empty on second day and cleaner took face washers and never replaced them so I washed with shampoo and a hand towel .. when I came back on second day went to put card into open the car park and it didn’t work .. I went to reception to let them know I was trying to get into car park and the card doesn’t work, she (Asian lady) advised me that I hadn’t paid for parking .. I had to explain everything from the night before then asked me they will take it out of my bind I said yes that’s what I agreed with the night before . No apology just more interested in getting payment for parking. She added parking to Card then said she would come out and make sure it worked as I said the night before man had to come And make sure carry worked she forgot card for The card so Went back into get then came out .. followed me down then gave me a card .. I later received a phone call from a lady called Theresa asking how my stay was and I explain that it has been the most disappointing experience I have had ever ! Explained the above she said she would come and replace the shower gel and face washers I said it’s ok I have already had my shower used a hand towel and shampoo because I’m already in bed .. she said that I hope that my stay apologetic on my experience already , I hope it is better from now and if I need anything to contact her and ask for Theresa I said thank you I appreciated the call … then then 10 Minutes later she comes knocking on my door I have to get dress to answer the door she knocks again I said I’m coming She is at the door with the shower gel and face washers getting me out of bed . I understand why she brought it but I told her I was in bed and I had already showered . So then I go to hand my key in to check out to be told I have outstanding parking I need to pay .. I advised Theresa that it is coming out of the bond payed and this has been told now to 3 people .. as I said place is absolutely fantastic.. apart from missing shower gel and tissues Not sure what or how I was uograded as the room was smaller and no window as in first room 506 to 606

Location & amenities:  The location is the biggest asset of this nice independent hotel. It's near Toowong shopping center and the shops and restaurants that surround it, which include chemists & a 24 hour 7-11 convenience store. The hotel itself is home to the Katsuco Japanese restaurant on its ground floor- famous for its good Japanese food. There is free parking for guests, but the lots are limited (approximately 25 lots). There is free street parking along Sherwood road on the same side as the hotel. Hotel design, ambience, service:  The hotel lobby is cozy and compact, with a small seating area in front of the reception desk. Depending on the day of the week & time of day, the staff range from invisible to proactively polite & are generally nice. There is a lift to take you to your rooms over the three floors that it spans. Room design, comfort, acoustics: (deluxe King) The rooms are decently sized- with adequate room for luggage and sufficient points for charging. There is an ironing board, kettle, room safe, free tea bags, the usual soaps & conditioners and moisturizers provided. The bathrooms are well designed with a nifty smart/switchable/ dynamic glass looking into the bedroom. The shower head is a rain shower type - definitely giving it cred. The mattress and pillows are very comfortable indeed- standout & remarkable. There are blackout curtains which work well. As for the acoustics- overall decently quiet given the location at the corner of a busy crossroad. Noise from the corridor does seep in depending on your neighbors. There is also the usual mild hum & grumble from the bar fridge & whine from the air conditioner. The occasional street car cacophony can be heard during the day, but generally it's quiet at night. So a good night's sleep is mostly achievable. Overall: At the risk of making it more popular than it already is, this is a highly recommended property outside the city, with free parking. Will return if in the area!

房價便宜，因為早起趕飛機所以訂了間便宜一點的酒店，唯一的缺點是換到了低層殘疾人房間，第二天要早起也就沒要求換房間，樓層較**聞到樓下餐廳的油煙味，建議訂高樓層的

地理位置優越非常優越的公寓，附近就是女王街和植物園，步行可達南岸。房間乾淨，空間寬敞，洗衣機烘乾機俱全，廚房設備也很齊全，提供了兩張洗碗機和手洗皆可用的清潔紙（更多可以跟前台要），可惜沒提供鹽和黑胡椒（一般帶廚房的公寓都會免費提供）。剩下讓人不太滿意的地方是網速比較慢，熱水壺的水垢很厚，但總體性價比很高。看其他評論説無人清潔，其實是有的，每 5日會有人來做簡單清潔，補充乾淨的毛巾、塑料袋、洗衣紙和洗碗紙。

酒店位置很好，就在故事橋邊上，視野很開闊，酒店裡麪服務也很熱情、周到，還給小朋友送了很多薯片和牛奶，還給大人送了紅酒和代金卷。但是設備有點老舊同時早餐不是特別亞洲人口味。雖然設備有些老，但是衞生很好，很乾凈。

酒店比較舊，無論設施，房間設備以及酒店電梯都較殘舊。 比較大，嚴重嘅問題是房間隔音非常差，如果你係打算悠閒生活，瞓覺至自然醒，呢間酒店就完全唔適合你！如果你係每日朝早七點起床，那這酒店就非常適合你。因為這酒店隔音係非常非常之差！隔籬左右嘅人講嘢會好應聲，聽得清清楚楚，如果有小朋友嘅話，簡直就係惡夢，嘈到不得了！另外房門嘅關門聲係非常非常大，每次關門都嘭嘭聲！ 我旁邊就係住咗幾個family都係有小朋友，每日朝早七點就開始開門 關門 開門 關門 跑跑跳跳 大叫大嗌，同reception反映，投訴，只是停咗半日，然後又再跑跑跳跳大叫大嗌。最後真係忍唔住，走落reception要求換房！ 如果我第一次投訴 職員就同我換房，我會大贊，可惜佢哋聽完 完全冇理過，直至無法忍受走去投訴 要求換房 先換比我，咁就唔太符合酒店服務 解決問題嘅Standard 。 Housekeeping 執房清潔不是太乾淨，只會鋪好床單，冇換床單，毛巾有時記得換，有時唔記得換。而毛巾和床單不太乾淨，有污漬的。而吸塵方面，不是天天吸塵，而是 你叫佢就吸，冇叫佢就冇吸😑 Btw, 酒店服務員有禮親切，有笑容。房間亦算大有空間放行李。而位置正正在city中心，很方便。 

我住得很愉快，直到我退房的前一天，接待處的人走進房間（當時我在那裡），以為我應該已經退房了。這可能是一個簡單的錯誤，雖然具有侵略性，但也是可以理解的。沒有道歉，但它們大多毫無意義，而且可能不是進入房間的人的錯。哈比特就這樣結束了，我不會提到這一點，但同樣的事情又發生了，儘管門上有「請勿打擾」的牌子，客房服務人員也進入了房間，也誤以為我已經退房了。發生第二起事件後，我給接待處打了電話，被擱置了18 分鐘，然後他們最終試圖將責任歸咎於客房服務人員（並且一再把我的名字寫錯，如果不是因為他們的原因，我不會在意這一點）並試圖將明顯是接待錯誤的事情歸咎於客房服務人員）。 整個事件留下了揮之不去的壞印象，在一次非常愉快和平靜的住宿之後，這是不幸的。

我愛這個地方，客服很棒，即使你有特殊要求，他們也會非常樂意滿足。我住的是一間兩房公寓，裡面設施齊全，還有一個環繞整個公寓的超大陽台，配有桌椅和燒烤架。公寓內外都很寬敞。非常安全，還有地下停車場。價格非常合理，還可以免費領取早餐盒。我隨時都願意再入住這裡。

前台從來沒有工作人員。如果需要幫助，你只能自己打電話。每天都有人因為密碼失效或鍵盤失靈而難以進入。 入住手續並不複雜，但需要花時間和精力點擊他們的連結。如果你是幫別人預訂的，就像商家一樣，你必須收到簡訊並按照入住流程操作才能獲得進入密碼。 陽台毫無用處，而且由於陽台門的存在，隔音效果也不好。從街上傳到我房間的噪音，感覺就像睡在街上一樣。 位置不錯，靠近機場、Woolworths和一些餐廳。 房間很乾淨，浴室有點狹窄，但還湊合。 床邊沒有電源插座。

從辦理入住開始就有點麻煩。你得去隔壁街區的另一家飯店辦理入住。這裡根本沒有停車位。我打電話過去，結果轉接到一個不在飯店的客服中心。 第一次通話：是的，你可以停在訪客停車場，按門鈴他們就會讓你進去。 第二通電話：我把車停在車道上，卻找不到能聯絡到前台的門鈴。接線員聽起來很困惑，我掛斷了電話，這時有人出來了，所以我偷偷溜了進去。 第三次通話：我停在訪客停車場，搭電梯上去，結果出來後發現是另一棟大樓。她聽起來還是很困惑。如果我出門，沒有門禁卡就進不去了，所以我問她我該往哪裡走。沒有任何指示牌告訴我怎麼去Ivy and Eve公寓。最後我終於找到一個工作人員，他帶我去了前台。搞定了。至少我是這麼想的。 我在前台辦理了入住。接待員非常熱情友好，也很樂於助人。所以我想，直到我到達我即將入住的下一棟建築的停車場。她給我的紙條上寫著「您的停車位是131號，位於55樓」。我開車進去找55層131號停車位，但這兩個地方都不存在。 第四次打電話：我的停車場在哪裡？我是不是漏掉了什麼？要知道，每次打電話都要我提供所有資訊才能核實預訂，我已經很厭煩了。她找到了我的預訂信息，說：「哦，對了，您的停車位在B1層的55號。」（看照片就知道我為什麼會感到困惑了！） 我在停車場裡轉來轉去，尋找55號停車位，但我還是找不到。所有停車場都標有“藝術館”字樣和四個數字。好吧，也許是最後兩個數字？還是沒有。轉了一會兒後，我才發現停車場地面上的數字和標誌上的完全不一樣（我之前沒看地面，因為標誌上寫的是「藝術館」）。 最後，我終於找到我的停車位了。另一位一臉茫然的客人停下來問我他的停車位在哪裡，我解釋說是地上的停車位，不是藝術館的標誌。看來我不是唯一一個。 好吧，停好車，上樓去1106房間，當然在10樓。哈哈，這很合理。我一打開門就聞到一股潮濕發霉的味道。感覺像是被水淹過，但沒徹底晾乾似的？我打開了所有的窗戶，但沒用，只好去買了空氣清新劑來遮掩一下味道。 我們整晚和第二天都開著所有的門，味道才有所改善。如果你想找個地方窩在家裡看Netflix，躺椅可能不太舒服，但床真的很舒服。房間非常乾淨，這點很棒。洗衣機和烘乾機也很好用。 如果我知道還要去另一棟大樓辦理入住，我就不會訂了。也許……我錯過了提到這一點的部分嗎？啊，好吧，總的來說我們住得很愉快，但開頭不太順利。