提供免費停車場的埃爾訥古勒姆酒店

從入住到離店的3天，每個時刻都像回到家一般，被‘’親友‘’團隊關照呵護着。前台每個人都很熱情，即使入住當晚有婚禮也不會敷衍了事。早餐豐盛不説，服務的小夥和女孩們各個都英俊美麗，心地善良。自助晚餐也很好吃。泰餐廳（最後幾張照片）的設計實在令我驚艷。然而最驚喜的是保潔團隊！不但精心做到應該做的，更是用心為我準備花和花瓶，還留下温暖的文字。有幾次還聽到他們在工作間的歡笑聲。客服經理，一位美麗的女士也與我一見如故，知道要趕早上的飛機，還在我出發前準備了免費的茶送來。這麼多年的旅行，這次要數極致！高度讚賞管理層的領導力，下次如果再去克欽Kochin一定會再住

所有的服務人員,包括家政和行李員等,都很高興爲任務服務。特別感謝李喬先生要麼我聊天,也感謝讓我在弗洛拉酒店住的非常滿意,即使只是一晚。我會再來這家酒店,也推薦我的朋友。👍🏽

SAJ resort is an excellent hotel right next to the airport if you wanna dive head first into the essence of Kerala. Even though not as fancy as the Taj or the Marriot, it still provides a five star experience while being designed in such a beautiful way that you feel like you are in a quiet village and not a resort. The rooms that wrap around the large pool is so calming and not even once during my stay was I disturbed by the airport which is right next door. The staff are very professional and will help you in any way they can. They also take suggestions and requests at heart. The high tea that is provided every evening from 4-5 is exceptional. Overall, I am very happy with my stay there and would definitely be back.

Everything was excellent except the activity room. Nothing is in good condition. Would be good if they can maintain it since it would be very helpful when coming with kids. It's been 3 consecutive years i am coming here. The activity room needs to be improved.

整潔乾淨的空間,設施,他們在MakeMyTrip中提到的都很滿意。特別是工作人員有良好的行爲。他們毫不猶豫地隨時需要什麼要求。真的很感激👍

The hotel is located near Kochi Airport, about a 5-10 minute walk from the airport. The hotel has 24-hour security and staff. From the entrance to the restaurant, the service staff were all very friendly and welcoming! The hotel signage is clearly marked, parking is very convenient, there's a pharmacy next door, and shops are about a 10-minute walk away. The surrounding environment is relatively quiet. The room was generally clean and spacious, but there was no hairdryer, and the shower gel and shampoo looked used and a bit dirty, making us hesitant to use them. Furthermore, the hotel included airport transfer in the booking, but we received no response despite repeated inquiries on the day of check-in. So, although we filled out the form, this service was not offered. On the day of arrival at the airport, we used Uber to get to the hotel. If the hotel does not offer this service, please do not make the form available; it will cause inconvenience!

我們在Ernakulam的普拉亞納酒店住宿總體來說是一次非常好的體驗,主要是因爲工作人員熱情的招待和優質的服務。從我們到達的那一刻起,我們就被安排感受到了歡迎。歡迎飲料是一種令人耳目一新的接觸,爲愉快的住宿奠定了基調。接待團隊高效而禮貌,順利辦理入住手續,並確保我們擁有所有必要的住宿細節。特別要提到行李員,他們非常樂於助人,臉上總是微笑,他們的專注給人留下了深刻的印象。 酒店的位置是一個很大的加分項,位置便利,無論是觀光、購物還是商務,都很容易在城市周圍走動。無障礙環境和周圍環境增加了整體的積極體驗。 雖然我們真的很欣賞這項服務,但有幾個方面可以改進。酒店底部的餐廳在食物選擇方面沒有提供太多種類,這有點令人失望。如果有更多的選擇,特別是對於那些停留更長的人來說,這將是很棒的。房間沒有水壺,這是許多旅行者期待快速喝一杯茶或咖啡的東西。缺少洗澡立方體(淋浴圍欄),使浴室體驗變得不那麼方便。我們也面臨一個問題,毛巾即使在要求後也沒有提供,這是一個小失望。 儘管如此,工作人員的奉獻精神和整體的舒適感掩蓋了這些微小的不便。他們的細心,禮貌的行爲和樂於幫助使所有不同。儘管有一些缺少的設施,但熱情好客和優越的地理位置使普拉亞納酒店成爲旅行者的絕佳選擇。我們感謝對我們的溫暖和關懷,肯定會考慮將來再次入住!

This place is nestled in the bylanes of fort kochi. I love the fact that they have painstakingly restored an old heritage building. I appreciate the efforts and thoughts behind it. However, other areas fall short behind by miles. I got a viceroy room with an unclean balcony with no chairs to sit over. Dysfunctional phone and television set was never fixed. Overall the room was clean and good. However, catering seems to be amiss, organizing the buffet spread with right accompaniments matters. Who would serve fried rice with curd!

酒店已經到多年了,但是超級服務,足夠停車,大約30分鐘就可以走了。

They couldn’t find my booking, so i was stranded at the hotel lobby for few hours before i offered to pay again for my room only then they provided me with a room .. that too downgraded .. even though i showed my confirmation email and with a corresponding email to confirm my room yet to the property, neither the hotel or the helpline from trip after that could detect my booking - after checking in - i spent another few hours with trip helpline to get the room i deserve - but trip reasoning was the booking was done through a chinese agent and they couldn’t get through .. so i wasted another few hours .. still i did not get my deserved room .. i was thrown into a deep end corner room with a terrible sound pollution.. i was here with an elderly who was terminal .. so it was a total nightmare .. nor the hotel staff or trip were helpful ..