They cancelled our reservation the same day for the stay. We traveled to Barranquitas for the Festival in the town and they ignored the calls and text. it is a lack of respect. They are inconsiderate with their clients. They are not professionals and it is not fair that after having plans, they ruin them out of nowhere and at the last minute. Unprofessional. I don't recommend them!!
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訪客
2023年8月13日
Despite having reserved a room since July 2023, they tried to cancel my reservation because it was overbooked! When they finally gave me the room, the sink could not be used because the water came out on the floor. There was no one in frontdesk to check out or help with the proble
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訪客
2023年6月4日
More motel like than haciënda. Had room 2, the kitchen was a health hazard with mold and very dirty cups and utensils. Found hairs in bed. Reception closed early, no response to phone, mails, text! Nothing. Next day reception closed and no response. Awful experience!!
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訪客
2022年3月17日
Fabulous vista, with stars if you are lucky and sweet coqui sounds. The room (paid extra for upper level) was compact - where to put suitcases?, no hand towel, confusing shower. Visit nearby Kmila Bakery for dinner and breakfast