門羅酒店，貝斯特韋斯特品質精選(Hotel on Monroe, BW Signature Collection)

Very conveniently located in a very nice area, nice staff, cute rooms! Such a great deal. Highly recommend Hotel on Monroe for your trip to Rochester. The only negative is the room is so small so the thermostat had a hard time regulating the temperature. The unit kicked on and off all night trying to adjust itself.

The exterior of the property was super cute and parking was very easy. The interior of the room on first glance was nice as if it had been redone recently, nice light fixtures, bathroom looked good but then I looked up to the ceiling and saw huge cracks and a slumping ceiling as if the unit above was going to fall through and onto the bed. After taking off my shoes and walking around a bit I noticed that the floors were not very clean. The worst part by far was the loud noise that came from the external a/c unit and the super old mini fridge. They would both periodically kick on and off throughout the night waking me up each time. And when I opened the freezer portion of the fridge it was filled with mold. Pillows were also tiny and super uncomfortable. Lastly I did not see a single staff member during my stay, I tried to check out on Sunday morning and stood around waiting but never saw anyone so I just left my key in the room. Overall would not recommend.

The decor and service were great but a bit Spartan. The rooms could benefit from some kind of wardrobe because the clothing storage is sparse.

This hotel and the people whom Run it and own it are beyond the most kind uplifting of life I’ve had in many many years

Very cute design and building for a hotel! Quite modern on the inside. Was not happy that the front desk assumed that I wanted a room on the first floor with two twin beds instead of a room with a king bed like I booked online. Called the number on the building twice requesting a room with a king bed and both times the key failed, so I gave up. The room was nice but the tv does not work. Overall not super thrilled and don’t think I should be charged the full price for a room I didn’t want and appliances not working.

Usually love staying here but the room they gave me had no fridge, was still dirty and was connected to the Front desk area by a locked door.

Rooms were well appointed, pretty/modernized. No staff on site. Housekeeping knocking early scared us half to death. No ice machine at all, no access to the lobby even with keys

Rooms was a pleasant surprise thought I was on HGTV - room appeared to be recently redone - good taste of furniture and arrangement -- bathroom wow - well done! Staff were very pleasant - would definitely come back!

If you're into a robot hotel of the future, this place is for you. There was not another human being on site the entire time I was there. This includes in the office or anyone on staff. Despite the office being well lit (with a "welcome" neon sign) when I arrived (7pm), the doors were locked and multiple rings of the doorbell went unanswered. After I finally discovered that there was some kind of automated key dispenser, I found a code (with no instructions) buried in my text messages. The touch screen on the key dispenser was finicky and poorly responsive. it took nearly 15 minutes in the dark to access my room key, of which there was only one. I wondered if perhaps the next day there would be a person in the office from whom I could get a second key, as I inevitably always lock mine in my room, but no: the entire time I was there I never saw a person in the office. The only person I *did* see was the driver of a bass-thumping car in the parking lot at 4:30am who only left when I opened my door and stared them down. I recieved texts & emails asking me how things were going and if I needed anything, but they were clearly automated becuase when I replied I never recoeved any responses back. The room was clean & clearly recently remodeled, but the heated toilet seat wasn't worth not having any human beings on site for assistance. I'd rather spend more money to pay a human being a living wage to be there when needed than save a few bucks being underserved by automated tools.