凱藝酒店(Quality Inn Perryville)

Booked this hotel when the weather turned bad and we needed to get off the roads. Very disappointed -- we should have gone farther or stopped sooner! Check-in clerk was not friendly at all. He made me feel like I was troubling him even though I had made my reservation online, so there shouldn't have been much for him to do. When I did my reservation, I requested a first floor room since my husband has mobility issues. The clerk didn't say anything about not being able to honor that request, so when I got my key, was surprised to get a second floor room. When I asked, he became very defensive and said I made my reservation so late that I shouldn't expect them to be able accommodate special requests. The property doesn't have an elevator and the stairs are at the end of each hall. There was parking near the door by the stairs, but when we tried our keys at the door, they wouldn't work. When I went back to the desk, the clerk said the card readers were broken on the outside doors, so you could only go out them, not come in them. Room itself wasn't bad. Breakfast room is only 4 small tables which were full the whole time we were there. They were out of eggs, sausage and milk so I had to go to the desk to ask them to replenish everything. The same person covering the breakfast area was also the clerk on duty. He seemed quite annoyed to have to quit watching something on his phone to tend to breakfast. It took at least 15 minutes before any food came out. In the meantime, several people just left. I realize this is a Quality Inn, but it was below standards.

Was in town to attend my fathers funeral, last minute. This hotel was the only one that had rooms open and upon arrival immediately knew why. This hotel seemed somewhat clean it was just run down, outdated, and old, no money seemed to be put back into it to updated anything, carpets, pillows, paint, and so on. breakfast was none existent, everything was always empty-everyday. The worst was the sheets on ALL our beds, they obviously had NOT been changed! Stains and odd looking marks were all over them, we got different ones and had to change them ourselves but still felt like we were sleeping in filth. We felt it was very pricey for what you are getting, and by the way there is no elevator so if your on the second floor you carry your bags up the stairs. Just seemed like it is a poorly run hotel with bad management.

Check in was a nigh**are. Staff doesn’t speak good English and kept saying ******* hadn’t paid them. Horrible experience you would never want to go through.room keys quit working long before checkout. Breakfast items were scarce

When I open the door of my room It was not clean I had to go back to the front desk to request another room, they offered breakfast and there was nobody attending the dinning room they ran out of eggs and nobody was there to help. I will not use this property again

I stayed 3 nights they never came in to clean room or give us towels. Microwave was broke they didn't care. I asked if they clean the rooms he was like idk. Had ants in the room. There were stains on the linens. Iv stayed here 3 years for trap shoot ill stay elsewhere now. I also booked online was supposed to be like 75 a night and they charged me 98 a night when i got there.

The first room the gave us smelled like urine. Asked for another room- we had a reservation for 2 rooms they couldn’t give us 2 rooms next to each until we asked the next day when most people went home . The rooms were dirty and the table in one room was barely standing. Last year we stayed at this hotel, yes it’s run down but last year it was clean. Won’t stay again

No spa which was advertised. The room did not have very many electrical outlets or inconveniently located. The breakfast area was not clean. Cigarette butts litter the parking lot.

I can't even give this stay 1 star. First, I was given a room, when the door closed it wouldn't latch. I was given a second room, there was no kleenex, the smoke alarm was falling off the wall and there was mold on the ceiling tile. Breakfast was supposed to be from 6-9. I got there at 8:00 and there was not any hot food. I went to the vending machine and the snack machine was completely empty. My room keys only worked half the time. I had to keep getting them reset

Spent 8 days. Had to ask for towels everyday. The hotel charged me double and I had to FIGHT to reverse the charges. Then to top this sh*t show off, bed bugs REALLY FOR $88 A NIGHT!!! Never again and no one I work with either. Gross hotel, run by dirty people!!!