金邊無邊際泳池M Residence 公寓的評論

來自住宿之回應: 感謝您的分享！很高興您對 M Residence 公寓的性價比感到滿意。這對尋找舒適又實惠住宿的旅行者來説是個很有用的訊息。確實，金邊的環島附近交通比較繁忙，Google地圖導航有時不夠準確，您推薦使用高德導航對國人非常實用，感謝這條貼心的建議！公寓自帶洗衣機和陽台，這對於長期住宿或短期旅行都非常方便。不過，您提到的沒有乾衣功能是一個小遺憾，希望未來設施能進一步完善。周邊是金邊的市中心，逛街、用餐都非常方便，適合喜歡體驗城市生活的旅客。您的反饋非常有幫助，特別是對首次來金邊的遊客。希望您下次入住時能有更棒的體驗！

來自住宿之回應: 感謝您的回饋！我們很高興聽到您發現廚房和洗衣機很方便。我們通常為每張床提供兩個枕頭，因此如果您發現我們提供的枕頭不夠，請隨時告訴我們。我們的前台全天 24 小時提供服務，我們鼓勵客人尋求協助。不幸的是，由於您選擇不聯絡我們，我們無法在您入住期間滿足您的需求。感謝您的理解，並希望在未來改善您的體驗！

來自住宿之回應: 感謝您向我們伸出援手並將您的疑慮提請我們注意。我們很高興地通知您，我們的房間是新裝修的並且維護得無可挑剔。您會發現它處於原始狀態，牆壁沒有破裂或剝落。一切都經過精心策劃，旨在提供現代而舒適的體驗。我們希望您在我們這裏過得愉快。感謝您選擇入住我們的酒店，我們希望將來有機會歡迎您再次光臨，享受更加順暢的體驗。

來自住宿之回應: 感謝您的回饋。感謝您抽出寶貴時間與我們分享您的想法。我們為所有客人提供每日清潔服務，從不錯過任何一天。我們希望客人在住宿期間感到舒適和放鬆，我們知道乾淨的房間對此至關重要。我們希望客人感到舒適、賓至如歸。遺憾的是，我們沒有收到延長您的客房預訂的請求或延長住宿的必要確認。因此，我們遵循了我們的標準程序。為了確保為尊貴的客人提供最佳體驗，我們鼓勵就任何延長住宿的請求進行主動溝通。我們的團隊會盡力滿足此類要求，對於由此造成的任何不便，我們深表歉意。未經明確許可，工作人員不得進入客人的房間，除非是應客人的直接要求。即使在這種情況下，如果門上掛有「請勿打擾」的標誌，我們的工作人員也會毫無例外地尊重這一點，不會敲門或試圖進入。對於希望確保隱私的客人，我們隨時提供「請勿打擾」標誌，以防止工作人員打擾。我們希望將來有機會為您提供更好的服務。

來自住宿之回應: Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the amenities we offer, including the gym, swimming pool, and the well-equipped room with amenities like a large refrigerator, pots and pans, washing machine, and laundry detergent. Your positive comments about these facilities are truly appreciated.Please note that we provide one access card per room as part of our hotel policy. As outlined in our booking terms and conditions, our standard check-out time is before 12pm. Regrettably, we did not receive a request to extend your room reservation or the necessary confirmation for an extended stay. Consequently, we followed our standard procedure. Please know that we never reject guest requests to extend their stay unless we are not informed in advance. To ensure a seamless experience for our guests, we encourage proactive communication regarding any requests for extending stays. Our team is dedicated to accommodating such requests whenever possible.We would like to clarify that the room you booked is available on an hourly rental basis, specifically for 4 hours, not daily. Our listing strives to provide clear and detailed information regarding the conditions, amenities, and services included in your stay.We understand that our guests may have additional needs or requests, and we are always eager to accommodate these to the best of our ability. Please note that while we are happy to fulfill extra requests, some additional services may incur charges beyond the standard provisions outlined in our listing.If you have any request or problems with the paper towels, please do not hesitate to contact us or our front desk staff. We are committed to providing our clients with the best possible service, and we always strive to help them when they need it. We believe that this is one of the most important things we can do to ensure their satisfaction. Our front desk is available 24 hours a day. You could have reached out to us for assistance, but you chose not to. As a result, we were unable to help you.We are open to complaints and suggestions. Please do not hesitate to contact us if you have any questions or concerns.

來自住宿之回應: 感謝您抽出寶貴時間與我們分享您最近入住我們酒店的體驗。我們非常重視您的反饋，並感謝您主動交流您的想法和印象。請注意，如果客人入住我們的客房，我們不收取停車費。但是，對於不住在我們公寓但拜訪其他房客的訪客，則需付款停車費。我們感謝您的理解。當您辦理入住時，我們確保告知您天空酒吧的臨時維修情況，並推薦附近的其他選擇，以確保您仍然可以享受類似的體驗。我們理解您的失望，也非常感謝您的理解，我們正在努力為所有客人改善我們的設施。請注意，游泳池燈將亮起至晚上 11 點，屆時游泳池關閉。晚上 11 點後，出於安全和維護目的，泳池和燈光都會關閉。我們樂於接受投訴和建議。如果您有任何問題或疑慮，請隨時與我們聯繫。

來自住宿之回應: 感謝您向我們伸出援手並將您的疑慮提請我們注意。在我們的清單中，我們透明地概述了每個房間的尺寸，以幫助客人做出明智的決定。如果您發現房間的大小不舒服，我們鼓勵您探索我們的住宿範圍，其中包括各種尺寸和配置，以滿足不同的喜好和需求。我們的目標是提供適合您住宿期間舒適和享受的選擇。如果您對床有任何問題，請隨時與我們或我們的前台工作人員聯繫。我們致力於為客戶提供最好的服務，並始終努力在他們需要時提供幫助。我們相信，這是我們為確保他們滿意而可以做的最重要的事情之一。我們的前台全天 24 小時提供服務。您本可以向我們尋求幫助，但您選擇不這樣做。因此，我們無法為您提供協助。根據我們的預訂條款和條件所述，我們的標準退房時間為中午 12 點之前。遺憾的是，我們沒有收到將您的客房預訂延長天數的請求或延遲退房的請求。因此，我們繼續遵循我們的標準程序。我們的目標是盡可能滿足此類要求，但我們確實建議我們的房間需求量很大，可能很快就會被預訂。我們樂於接受投訴和建議。如果您有任何問題或疑慮，請隨時與我們聯繫。

來自住宿之回應: 感謝您的反饋。我們感謝您花時間與我們分享您的想法。我們的員工緻力於為客人提供最好的服務。我們努力讓客人感到受歡迎和感激，並且我們總是很樂意幫助滿足任何要求。我們歡迎所有客人來到我們的酒店，並尊重每個人。我們希望客人感到舒適、賓至如歸，我們致力於為他們提供積極且難忘的體驗。我們感謝您有興趣確保您的住宿符合您的期望。然而，我們的入住和退房流程旨在為所有客人提供高效的服務。我們懇請您配合遵循我們的標準程序，以避免延誤和複雜化。如果您對床有任何問題，請隨時聯繫我們或我們的前台工作人員。我們致力於為客户提供最好的服務，並始終努力在他們需要時提供幫助。我們相信，這是我們為確保他們滿意而可以做的最重要的事情之一。我們的前台全天 24 小時提供服務。您本可以向我們尋求幫助，但您選擇不這樣做。因此，我們無法為您提供幫助。感謝您提請我們注意這些問題。我們希望將來有機會為您提供更好的服務。

來自住宿之回應: Thank you for your feedback. We're glad to hear you enjoyed the quality of the hotel. We apologize for the service and will work to improve it. We hope to welcome you back for an even better experience next time.

來自住宿之回應: Thank you for sharing your feedback with us. We appreciate your acknowledgment of our convenient location and the presence of a kitchen in our accommodations. It's disheartening to hear about the inconveniences you faced regarding the kitchen amenities, noisy air conditioner, and the view change that didn't meet your expectations. If you have any problems with those issues, please do not hesitate to contact us or our front desk staff. We are committed to providing our clients with the best possible service, and we always strive to help them when they need it. We believe that this is one of the most important things we can do to ensure their satisfaction. Our front desk is available 24 hours a day. You could have reached out to us for assistance, but you chose not to. As a result, we were unable to help you.Regarding the cleanliness concerns, our rooms are cleaned every day to the highest standards. We want our guests to feel comfortable and relaxed in our rooms, so we take great care to make sure they are clean and tidy. We are always looking for ways to improve our cleanliness standards and we welcome feedback from our guests. Your feedback is invaluable to us as we continuously work to improve our services and facilities. Thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future.

來自住宿之回應: Thank you for your feedback! We're delighted that you appreciated our convenient location and the beautiful scenery around our property. We hope you had a memorable stay and look forward to hosting you again in the future!

來自住宿之回應: 感謝您抽出寶貴時間與我們分享您最近入住我們酒店的體驗。我們非常重視您的反饋，並感謝您主動交流您的想法和印象。根據我們的預訂條款和條件所述，我們的標準退房時間為中午 12 點之前。遺憾的是，我們沒有收到將您的客房預訂延長天數的請求或延遲退房的請求。因此，我們繼續遵循我們的標準程序。為了確保為客人提供最佳體驗，我們鼓勵就任何延長住宿或安排延遲退房的請求進行主動溝通。我們的目標是儘可能滿足此類要求，但我們確實建議我們的房間需求量很大，可能會很快被預訂。我們樂於接受投訴和建議。如果您有任何問題或疑慮，請隨時與我們聯繫。

來自住宿之回應: Thank you for your positive feedback! We appreciate your kind words and are glad that everything else met your expectations.As stated in our booking terms and conditions, our standard check-out time is before 12pm. Unfortunately, we did not receive a request to extend your room reservation for the additional days or a request for a late check out. Consequently, we proceeded to follow our standard procedure.To ensure the best possible experience for our guests, we encourage proactive communication regarding any requests for extending stays or arranging late check-outs. Our aim is to accommodate such requests whenever possible, though we do advise that our rooms are in high demand and may be booked quickly.Thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future.

來自住宿之回應: We appreciate you reaching out and bringing your concerns to our attention.As stated in our booking terms and conditions, our standard check-out time is before 12pm. Unfortunately, we did not receive a request to extend your room reservation for the additional days or a request for a late check out. Consequently, we proceeded to follow our standard procedure.To ensure the best possible experience for our guests, we encourage proactive communication regarding any requests for extending stays or arranging late check-outs. Our aim is to accommodate such requests whenever possible, though we do advise that our rooms are in high demand and may be booked quickly.Our staff are committed to providing our guests with the best possible service. We strive to make our guests feel welcome and appreciated, and we are always happy to help with any requests. We welcome all guests to our hotel and treat everyone with respect. We want our guests to feel comfortable and at home, and we are committed to providing them with a positive and memorable experience.We are open to complaints and suggestions. Please do not hesitate to contact us if you have any questions or concerns.