普萊諾Chase Oaks Church附近酒店

雖然我們以前從未到過這裏,但打開我們工作室套房的門就像回到家一樣!當門順利打開時,我們受到輕柔的音樂、桌上的一盞燈的閃爍和一陣涼風的迎接,在90多度的一天裏,從壓力重重的駕駛中走了進來,這真是天國的涼風!一切都乾淨,閃閃發光,沒有任何灰塵!廚房裏除了麪包機外,什麼都有。花崗岩檯面一塵不染,浴室裏每寸金屬裝飾,連一個指紋都沒有!這些傢俱包括一張長沙發(牀),滾動的辦公椅和寬敞的桌子,非常適合玩多米諾骨牌,一台大電視,在客廳和臥室之間轉來轉去,一張牀就像睡在雲上。我們進房間10分鐘後,酒店的工作人員打電話來,確認一切是否符合我們的期望。我不知道我們3天的住宿怎麼會更好,因爲每次回到酒店,感覺就像回到了家!

整體不錯，酒店的地址也比較安全，就是出入並不太方便，在高速路邊，不過美國地方大，是需要有車的

Stayed at this hotel for three days for a family get together, stayed in a 2 bedroom, 2 bath suite. They set-up was perfect for our party of four (two couples). We enjoyed having a shared living room area for socializing and conversation. All of the furniture was comfortable and clean. Everything in the room was in good was in good working order, very comfortable bed and linens, responsive A/C system. Room was cleaned each day (a rare thing in hotels today). Common areas were well maintained and comfortable. Breakfast was nice and well-stocked each morning. Hallways were well maintained, featuring photos of Texas-born celebrities (had fun trying to identify them all.). Staff was always helpful and polite when called upon for any matters. Location was convenient for all of the things we needed to do, a bit further from Downtown Dallas, which you would need a car to travel to downtown Dallas. Used outdoor pool twice, nice and refreshing, and well-maintained, along with the outdoor seating and recreation areas. I wouldn’t hesitate to stay here again when in the area; I enjoyed staying here.

“Monice”的簽到很棒,但是,在深夜到達房間後,我們不得不要求牀品來提供摺疊沙發......我假設壁櫥裏有牀品,但沒有子。預訂是以我配偶的名字“D. Miller”預訂的,但我被添加爲首先入住的客人。第二天早上,我僅預訂了5天的積分預訂,但在離開房間之前,我只能進入積分預訂,當我坐在餐桌上工作時,我感到腳踝上爬滿了蟲子!小動物咬了一口,我跳起來看是不是臭蟲,但好像不是。在檢查了房間和牀之後,它們無處不在!我們給前台打了電話,跟“法龍”聊了聊,她的回答對我的顧慮非常同情。我們收拾好所有東西,然後退房了!在結帳時,法倫解釋說她和萬豪“開了個案子”,因爲她從未解釋過那是什麼,也沒有解釋她爲什麼爲我們“開個案子”。她確認她正在取消我用積分預訂的第2個預訂,但幾天後房間仍然被簽入,到目前爲止我的積分還沒有退還到我的鈦合金賬戶。幾天後,我回到酒店詢問原因,同時確保我第一晚沒有因爲蟲子感染而受到收費。“特魯韋達”很有禮貌,但她表示:“我們不能做出任何調整,管理層必須這樣做。好的,所以我要求打個電話,離開,在這次審查的時候,從來沒有聽到管理層的電話,幾天前我打電話,儘管我們3月18日離開酒店,房間還是被我們佔用,並被他們系統檢查!我再次要求管理層打電話,但未作迴應。第二天我回電,與AGM的“葉莉娜”通話,她向我保證,情況會得到解決。她解釋說,由於我“不方便”,酒店給了我5000分......我解釋說,這非常不合適,並要求退款,我認爲第一個晚上比其他大多數客人都禮貌。她表示這是不可能的,但進一步研究後,她發現我的預訂仍然糟糕,因爲她認爲我要求退款5晚,而我甚至沒有住酒店!她答應給我一個後續電話,解決我提出的退款要求,我們“睡了蟲子”的晚上,因爲她必須“與管理層覈對”,但我認爲她是管理層...然後我變得清楚了...這是一個特許經營的財產!他們以在酒店裏流着血,在過程中把萬豪最忠實的客人搞得一團糟而臭名昭著。無論如何,我會跟萬豪客戶服務部聯繫,以尋求幫助,解決此事。

Great hotel! Sauna was a nice treat and gym was large with nice machines. Comfortable bed and the best shower head ever! I regularly stay at the Hilton chain hotels and this one was leaps and bounds above the others. Friendly staff and a really neat ”library” space.

環境挺好的

我對這家酒店和工作人員印象深刻。德克薩斯調解人協會上週結束時舉行了爲期2天的會議。食物是我參加過會議最好的!工作人員細心,專業和友好。一位服務器歡迎我到她家,並感謝我選擇這家酒店。許多工作人員已經僱用了20多年!每個人都讓我們感到“在家”,我們的業務受到了真正的歡迎。我強烈推薦這家酒店。此外,步行距離內有很多購物和吃飯。

位置不錯，新酒店，適逢100周年慶，對麪有美食街，早飯環境好，味道不錯，人手略少，要等，不知為何第二天含早，第一天不含

This hotel was really nice. Great decorations in the lobby and rooms, and I really liked the interesting room layout, with the bed's headboard up against the wall dividing the bedroom and bathroom, and the bed facing out toward the windows. It was definitely different than your standard hotel room! Everything felt modern and stylish. The bed was also really comfortable, the curtains kept the room sufficiently dark, and the shower had good water pressure. I liked that there was a little food pantry area in the lobby where you could buy snacks or cold breakfast (cereal/oatmeal), since the hotel's hot breakfast was not included in the rate. The bar and pool area also looked really nice, though we didn't take advantage of either. It was nice to not have to pay for parking, and we never had any issue with finding a space. The hotel is located right on the freeway so it's not like it is in a scenic location with anything you can walk to, but it is directly across the freeway from The Shops at Legacy, so it is a less than 5-minute drive to all kinds of shopping, restaurants, bars, etc. The only minor thing I could see being an issue for people is that there is no door between the bedroom and sink area (though the sink is behind the wall dividing the bedroom and bathroom) so if one person is up early and the other is still sleeping there could be some sound and light leakage into the bedroom. Also, there is a frosted glass partition separating the shower from the bedroom so that could also let in some light in an otherwise pitch-dark bedroom (you can't see through the glass, so no privacy issues). All in all, if we were to come back to Dallas I would stay here again. The price and location were right for what we needed.

Third stay at the Renaissance Legacy West. Will return here when in the area. Great staff from top to bottom. Hotel was packed but they did not miss a beat. Enjoyed the upgraded room and the the rooftop pool vibe was cool, albeit packed. We had a blast. Close to everything Legacy West has to offer. Safe upscale and new feel. Clean and well staffed. Great check in, great valet, other hotels should learn from this one. Would absolutely recommend!