普萊諾北Candlewood Suites(Candlewood Suites Plano North)

The hotel is nice. The staff is very friendly. There are a good amenities in the room. Also, there are 2 grills outside.

Overall hotel was clean, beds are comfortable and staff is friendly. Would highly recommend this place.

I got there late and was told I didn't have a reservation. Then he found it. SO I go to the room. It smelt like cigarettes. Then I kept hearing what sounded like someone above me rolling their suitcase all around the room. I thought it was usual at 11pm. But then noticed it still at 1AM. So all night long I heard this. Hard to sleep. Still hearing it the next morning. Bed was comfortable

check in took forever, even being the only one checking in at the time. the room smelled like an ashtray, two bugs on the wall, spider web above the fride, and som unknown glue like substance in various spots in the room. most staff was rude

Had very comfortable beds. AC worked great! Stocked kitchen.

The room smelled awful and the carpet was soaking wet, to the point that water squished out when I stepped on it. The hotel could not provide another room, but gave me a very loud industrial fan to try and dry the carpet. Later, I found roaches, both dead and alive, in the bathroom and kitchen. There was no hot water and the water from the faucet smelled really bad. I checked out early, and the staff was very helpful when receiving my complaint. The manager did call me, apologized, and refunded my stay, so I have no issue with the staff. I hope they are able to turn things around.

safety and good customer service

Made a reservation for three rooms, ac wasn't working on two of them, shower's wster pressure was low on mine, thankfully I was able to switch to a different room but I'm not staying here again, it's an overpriced motel 6

I checked in late in the evening. The clerk had a bunch of little girls in the lobby playing and watching tv, loudly. I assume they were her children. When I was going to my room, there was loud music in the hallway, which eventually turned into very loud partying in the room next to mine that went on until well past midnight. My room had ROACHES!! Lots of them! I had to kill them in the bathroom and kitchen and I slept with my luggage on my bed with me. I went down to the fitness center , but neither of the treadmills worked. The tub faucet was falling out of the tub, and a panel on the bathroom wall came crashing down during my shower! This is a terrible place to stay and ******* does not need to recommend it ever again!