普拉亞德爾卡曼Innvictus Playa del Carmen附近酒店

這是一家非常不錯的小酒店,服務特別好。我們每次在Playa del Carmen都住在這裏。您在這裏感覺如此舒適,以至於您真的感覺像家一樣。這是我們第五次入住,我們住了8天。酒店地理位置優越,距離海灘步行5分鐘,距離拉昆塔大道兩個街區,那是卡門廣場的中心,到處都是餐館、酒吧和咖啡館,但儘管如此,酒店還是很安靜,環境也非常放鬆。而且這個地方在您考慮卡門廣場的價格時很便宜。我們強烈推薦它!

一个女人独自旅行，找到一个不错的地方，找到它！房间是白色的，干净整洁。最好在客厅和卧室之间以及在床和壁橱之间有一个滑动门。有一个单独的宾客洗手间，以便夫妻和两个朋友在共享一个房间时可以舒适地旅行。甚至洗发香波和沐浴露香气都是奢华的草药。厨房配备了炊具，洗衣机，烘干机和洗碗机。但是你必须购买所有的洗涤剂！露天浴池甚至更好，而且我很不愿意去海滩，因为我一个人旅行。早餐是在大楼的咖啡厅吃的，但是数量很少，但服务很好，而且工作人员也很好。没有铁板真是令人不舒服!!!（当我预订旅馆时，我发现很难，但是我没有ㅠㅠ）电视频道太少了，除了两者之外，图像质量都有些差。我先预定了一天，喜欢了之后又延长了一天。

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

真是太不可思議了 特殊位置,工作人員非常快和微笑。 美食是美食!

一家酒店從我預訂的網站上糾正了他們的錯誤。當我們到達時，他們告訴我們我們需要支付額外的稅費，不包括bkft。但是我們向他們展示了我們支付的行程。 Hotel（Guillermo）主動為我們解決了錯誤，這是一個很好的舉措！讓我們在美麗的旅途中享受更多。 餐廳服務員超級友善，並注重客人，這是我們一直期望的五星級服務。感謝Walter給我們帶來了美好的體驗。 也是今天早上協助我們將行李帶到樓下的那個人，Axel在服務中注重細節，認為我們的需要！！他應得的更多！ 感謝那些美好的經驗。您的同事使我們的旅行變得輕鬆而愉快！

在他們訪問墨西哥時,我爲家人預訂了房間,在郵件中,他們要到凌晨3點才能入住。他們在另一個城鎮參加婚禮,因爲距離太遠,所以無法晚點入住。因爲已經是午夜,而且他們知道離酒店只有一個小時,所以他們多次打電話給酒店,因爲溫德姆說,如果您計劃晚入住,您可以直接與酒店進行特殊安排。沒有人回答!他們凌晨3點之前到那裏沒什麼大不了的。他們最終爆胎了,而且花了很長時間才得到幫助修復。再次,來自另一個國家的訪問。沒有人再回答前台。我直接打電話給溫德姆,他們試圖打來...沒有人回答。我的家人凌晨3:10到達那裏,被拒絕!再次,已經預訂了2間房間。他們經歷了很多,卡住了。預訂部說他們無法幫助我,只能在早上打電話直接與溫德姆客戶服務部聯繫。好的,但是我的家人呢?幸運的是他們找到了附近的一家隨機酒店,並剛剛入住。他們有一個年長的女士和他們一起有健康問題,不得不處理一個一開始甚至從12am-3am根本就沒有在前台回答過的人。甚至在溫德姆預訂時也沒有。我肯定這個地方很不錯,但我很生氣,因爲我去過遍地的旅館,知道可以住宿,我打算堅持住希爾頓酒店。

I don’t even know where to start. Residence Inn at Marriot Playa Del Carmen has to be on of my pleasant hotel experiences ever. Starting from the positive vibe you feel as soon as you enter the premises all the way to when you checkout, they make you feel like a truly valued guest. Staff Everyone keeps smiling at you and they always try their best to accommodate your requests. Willy(security) was always there to assist whenever we arrived at the hotel. He was very professional and knowledgeable of the area, so he could put you on the right track regardless of which destination you were trying to get to. Gabriela (front desk) was super pleasant to work with during our check-in, when we had to extend our stay and every others time we had to request assistance from her. She always had a smile on her face and truly made us feel welcome. Cleanness The hotel appears to be brand new, with modern amenities and great décor. They keep all the common areas squeaky clean. I had to work from my room, so oftentimes when Domingo and Paulina came by to clean the room, I was in the middle of a meeting, but they never gave up on me and kept coming back until they made sure my room was clean on daily basis. Amenities Considering it is a hotel, they have an amazing gym and rooftop pool. I was hesitant about working out there at first when I made a reservation, but after seeing the equipment, size and clean environment they have at the gym, I actually looked forward to working out in the mornings. Food They serve decent breakfast(included) in the mornings between 7 to 10 am. They also have a specious dining area, so you will never have an issue finding a table. Waiters are also amazing, they try everything they can to make sure you have a pleasant dining experience. Thank you for an amazing experience, we will be back!

這個酒店的地理位置簡直稱得上是人間天堂。房間：很優秀。人很獨特。這是我有史以來最棒的假期了。服務非常好。從前台，門迎客房，餐廳服務，設施（交通方面）海灘工作人員，每個人都讓我和我的家人感受到了獨一無二的到位服務。阿瑪迪斯，貝爾的服務和加布裏埃爾的運輸給了我們最獨特的經歷。我還會和我的家人在來這裏嗎？絕對會的！

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.