祕境灣別墅

We were very excited about the idea of staying at Secret Bay, which is widely presented as one of the most exclusive luxury resorts in the Caribbean. Unfortunately, our experience before even arriving has been extremely disappointing. For more than a week, we were trying to finalize a reservation via email. During this exchange, the hotel confirmed the availability of a villa and provided us with a specific rate. After this confirmation, however, we received no response for three days, despite sending follow-up messages. When the hotel eventually replied, we were simply informed that the villa was no longer available and that the only remaining option was a larger villa at almost double the price. What makes this situation particularly frustrating is that the delay came entirely from their side. During that time, the villa was apparently sold through other booking channels. For a property positioning itself as a five-star luxury resort, one would expect a higher level of professionalism, including: • responsive communication, • proper management of reservation requests, • and some respect for the availability and rates that were already discussed with potential guests. This experience unfortunately leaves the impression that quoted rates and availability can simply disappear if a higher-priced booking appears in the meantime. A very disappointing experience for a hotel with such a strong reputation.

Secret Bay is a beautiful hotel located on some of the most desirable and prime land in Picard, DA. The staff is wonderful and makes the experience pleasurable. Unfortunately, the stay was quite disappointing as the food was TERRIBLE, uninspired, lacked flavor, and does not reflect local Dominican cuisine or that of the surrounding Caribbean countries. The presentation was also often childlike. There is little value particularly given the exorbitant prices that are being charged. Given the Relais and Chateau status, this needs immediate remedy if the hotel is to maintain this designation.

Worst resort in the world they should pay you to go there. Everything sucks Do not go even if they pay you and give you a Rolex watch.

Hôtel situé dans un très belle endroit. Accueil très chaleureux et infrastructure de qualité même si on sent une certaine usure par endroit. Déçu par l'absence de décoration dans ma Villa mais peut-être est-ce le concept. Le suivi de la conciergerie est à parfaire.

Personnel très accueillant et logement très confortable. Emplacement parfait avec les plages proximité, nous recommandons

Excelente locaciones, muy buen servicio, muy buena ubicacion. Todo los detalles muy cuidados. Divina isla Dominica. El personal encantador. Super recomendable para buzos. Muy buen snorkel en la playa del hotel y el buceo en la isla muy recomendable

What shall we say. Secret Bay was indeed exactly what we needed for our 30th anniversary celebration with spectacular and breathtaking views of the ocean from our Zabucco II peninsula private villa. The villa is well built with beautiful wood work, private pool, top of the line everything to ensure our stay was great. We were received by the best hostess ever Rhona. She was prepared for us and made sure every decision made was thought out carefully. She was like a family member and made us feel at home. We are so grateful to her for everything she did for us. She had treats for us every night and ensured we were prepared for each day schedule of activities from nature hikes, couples massage, dinner at Zing Zing and on beach bonfire with private concert, etc. Also, we loved how all foods were made natural and really enjoyed the fancy foods from Zing Zing and cooking class with Chef Jennifer. We love to travel to different countries but this was a different level. We were spoiled rotten and loved every minute of it :-). We cannot thank Rhona enough for her patience, great and positive attitude, spirit was beautiful with a great smile always. Secret Bay is absolutely beautiful and nature picture perfect. Once, we reached it, it was like something out of a book. We had a great time and would like to sincerely thank Rhona and the Secret Bay team for their great hospitality. We hope to see you all soon. Tommy and Caroline

Given the ratings/reviews & my experience with similar caliber properties around the world, I was disappointed in certain things. The security guard at the front gate of the property was extremely rude. Didn't welcome us but asked what we were doing there. Our driver was very taken back by his behavior & said he's never seen anyone so rude at this establishment. Two days prior to arrival, I was sent an email form w/ one of the questions asking when we'd be arriving. I selected the noon-2pm option & we arrived at 12:30pm. We were told that we were going to have to wait until 3pm to be taken to our villa. Check in had been advertised as 3pm, so I'm not exactly sure why they even provided a noon-2pm option on the form - it was misleading & set wrong expectations. They took our luggage to the villa & told us we could utilize the pool or beach while we waited. Well, our bathing suits were in our luggage so they had to fetch our luggage so we could change into our bathing suits. 3pm rolls around and no word. We ask at the pool bar & someone comes to us at 3:15pm to let us know we would be picked up in about 15min. Having to wait until AFTER the advertised check in time when we had been waiting 3hrs was extremely irritating. Another disappointment was the lack of bathroom toiletries that would be default at other places of this cost. Blackout blinds on 3 walls of windows but not the 4th in the bedroom. The view, privacy, activities, & hostess were great.

Absolutely amazing hotel with cliff top villas and each with a villa host offering the best attention and service! The hotel pool and the secret beaches nearby are a must! The tranquility can be felt in endless waves especially with the morning yoga by the ocean.