波茨坦Kaiser-Friedrich-Mausoleum附近酒店

This lovely hotel is in an excellent location on one of the main squares beside lots of restaurants and cafes. The two rooms we had booked were large, super clean, with very comfortable beds and good linens. The breakfast was great and with a wide variety of products on offer. We had a very short stay as we were there for a show but we lucked out on the choice of hotel. To return

The moment you enter the hotel, you're greeted by an inviting team of staff and trendy atmosphere. The interior design is modern yet cozy, with stylish furnishings and well-thought-out lighting that creates a vibrant yet relaxed ambiance. Whether you're looking for a quiet corner to unwind or a lively spot to socialize, dorint has it all. my challenge was getting spa services during afternoon hours. All in all its strategically located

Stayed here twice in December 2021. We were overall very satisfied with our stay. As we knew Holiday Inn Express' new room concept we were not surprised about the very nice, bright room, comfortable bedding and spacious shower. Yes, there is little storage space, but nobody books a HIEx, after all a budget chain, for more than a few days, so not problem at all. Breakfast buffet was good and served in a very attractive public area. The welcome sparkling wine for New Years was a nice touch. Biggest problem: front desk seemed be to understaffed at times. Will return without hesitation.

I booked this hotel for my husbands birthday and foolishly was taken in by the ”superior double” room as advertised on the website, allegedly there were tea/coffee making facilities and it boasted a wonderful view of the river. This hotel was poor, extremely poor, our room was awful ....... if you hung your head out of the window you could just about see the mosquito filled river. The following day I asked at reception about the ”superior double” room and that it did not fulfill our expectations only to be told (by an extremely unhelpful man) that the website was wrong and he asked me to show him which website stated the benefits of ”superior double rooms”, as it happened it was the HRG website (allegedly they are part of the group), although this clearly isn't advertised at the hotel, once can only assume that the hotel is that poor that HRG are now looking at losing this hotel within their chain. The food was poor, hot food wasn't hot and consisted of sausages and rubbery eggs which were freezing, although on a positive the vanilla yoghurt was lovely. I can't NOT recommend the hotel strongly enough ..... and don't even get me started on the closest train station which was scary to say the least. We did a bus tour around Potsdam and there are some lovely parts of it, overall our 4 night stay in Germany was poor, unhelpful staff, rude and unhelpful people, a note to travelers thinking of going, you have to pay to pee everywhere, lots of restaurants don't even have toilets and those which do will charge you 1 Euro, a lot of the self service toilets don't work and so you have to go to an awful toilet manned by a poor child (who clearly isn't happy doing his job)!!! On a positive and that's the only positive I can say about the hotel is that on the day of our checkout (note for the hotel staff) which was 6.30am on Monday 17th June when we were panicking about catching a train we were met by a helpful young man on your reception desk who understood that we were in a rush and so didn't ask us for any payment/further details (as we'd pre booked in advance) who we then met at the station having missed our train to the airport (as the trains from Charlottenof are erratic) he was extremely helpful and advised us we'd missed the train and did everything he could to ensure we caught the correct train (on the correct platform) an hour later, he even made sure we got a seat on the train (as my husband is walks with a stick), I cannot thank him enough and I hope that the hotel staff reading this review pass on our thanks to him, rather than posting an bog standard review thanking us for reviewing. Vienna House needs to post more honest pictures and not just sofa shots. An extremely poor hotel, please think seriously before booking, my advice .... DON'T BOTHER!!!!

酒店很新，房間比較大，入住人也很多 早餐沒吃，因為離着火車站很近，想着別浪費時間了 但不知道為啥，沒有標準的雙人間，雖然兩張床挨着，但是床墊是分開的，希望保持點距離的人士可以不考慮了

This hotel gave us, a group of friends extremely poor service. Most of the receptionists answered in a rude tone or completely ignored us. The waitor at the resturant showed great irritation when we wanted to pay by card and not cash. At the breakfast table we were told to leave right after it closed even though several other people were seated enjoyed their breakfast. We didnt feel welcome at the hotel in general and will not be visiting again.

寵物和遊客不友善的地方。我最近的經歷很像敲詐勒索。我因床單上的狗毛被收取了100 歐元的費用，為地板上的狗毛收取了150 歐元的費用（酒店代表不得不費很大力氣用鞋子刮掉一些狗毛），並且在床單上有大約0.5 毫米的棕色斑點。他們聲稱地毯上有「血跡」（考慮到我入住時地毯上有大約 5 厘米的黑色污漬，這家酒店顯然不認為我作為客人有什麼問題）。我曾經很喜歡這家酒店（儘管多次被安置在有明顯污水問題的房間裡），直到我和我的狗住在那裡。我在辦理入住手續時向接待處展示了我的狗（即接待員看到了狗）。每天支付15歐元的寵物費，然後前往房間。沒有向我提出任何其他規則、政策或口頭請求。我的狗損壞了一個矮凳，我在結帳時告知了酒店，並愉快地支付了我的要求（200 歐元）。除此之外，如上所述，我還被要求為床單上的一些毛皮支付 100 歐元，為地板上的一些毛皮支付 150 歐元。沒有提供官方價格表。沒有解釋為什麼每天 15 歐元的寵物費不包括清洗毯子和吸塵地板的費用，我所有的問題或邏輯論證都被忽略了。酒店代表團隊慷慨地為我提供了 50 歐元的清潔折扣（我沒有要求），只是確認這些金額並非基於任何實際價目表，因為如果酒店真的遭受了 250 歐元的損失，那為什麼呢？他們會“贈送」我50 歐元嗎？我認為這是敲詐勒索，建議報警。 15分鐘後我回來時酒店仍然沒有報警。由於我有緊急事務，必須離開，所以我按照酒店工作人員的要求支付了費用。我認為實際發生的事情是酒店工作人員不小心或魯莽地將我們安排在一個禁止寵物的房間（因為有地毯，不像其他一些房間。在發現最初給我的那個房間有異味後，我被安排到那個房間污水 - 以前多次發生過）。他們沒有向他們的員工收費，而是向我收費，這樣他們就可以（如果他們真的這樣做的話）對動物進行深度清潔，使其再次適合過敏症患者。工作人員對我作為客戶的粗魯和惡劣態度不符合酒店業的溫和標準。大多數顧客可能會覺得這家酒店令人愉快 - 確實如此，直到不再如此。

自己曾在該酒店住過多次，設施齊全，設計現代，早餐豐盛。酒店地理位置好，緊鄰自由大學和U3線Dalem Dof站，旁邊就有Rewe超市，對面的亞洲藝術館搬去了Humboldt Forum ，新換的博物館還未開館，不遠處是植物園。但是這次入住，攜程的預訂體驗不佳，前台無論如何也找不到攜程的訂單，光一個check in 就耗時一刻鐘。

While Hotel Villa Kastania, Berlin, is generally a good hotel, I can't recommend it, due to the rude behavior of one of the reception clerks. This behavior spoiled the atmosphere and ruined my mood for my short stay (1 night). This guy (young, with a French beard) was not very courteous and serviceable from the moment I got there. After realizing the hotel has no lobby where you can sit and work with a laptop, I asked to do so in the dining hall (my room wasn't ready yet). He approved, but said I should be sitting next to a Coffee table rather than next to a regular one, as ”the hotel is fully booked and people are coming for breakfast”. Since you cannot really work next to a low Coffee table I asked to sit on a regular one, explaining that people never all come to have breakfast at the same time. He did not like it (and expressed it and his tone) but I did, and guess what - the dining room was almost completely empty the entire morning! But the really severe behavior on his part happened a bit later on. I went out to have Coffee outside, telling the nice and polite waiter of the (empty) dining hall that I'm storing my laptop aside but leaving my charger and mouse on the table, since I'll be back to work there shortly. He approved. When I returned, the reception clerk started talking in a really rude, impolite and improper way to me, almost shouting at me, about how I shouldn't leave my things ”In the restaurant”. I explained that I left it because I was going for a short while, but he continued accusing me of acting the wrong way, as if as a first time guest I have an idea of the hotel's code about leaving things here on there. Even when I told him that I informed the waiter about this he did not calm down. He only calmed down from his raging behavior when I snapped back at him, telling him that he has no right speaking to paying customers like that, that he can't expect a client to know his made up arbitrary rules and that even if someone does something wrong - there's a nice and polite way to point that out, especially when your job his to serve him. A paying client should not be treated like a young kid getting reprimanded by a hotel clerk, who clearly doesn't like his job, doesn't know the meaning of service and has no patience for clients. I NEVER ran in to this kind of behaviour in any hotel I stayed in. Only after talking back to him in this fierce way he started to behave more politely towards me, but he never apologized. During check-out, when he asked if everything was OK and I responded: ”Yes, besides your behavior yesterday” he did not apologize. Therefore, I do not recommend staying at Hotel Villa Kastania, Berlin. A place that employs someone like this, who clearly doesn't know how to treat customers - is not a good pick.