Here are the comments for our 1 night stay at Luxent. Front Office: Krys and Jason was very friendly but at the same time very professional. They even upgraded my room to the Prima Club Room that has access to the lounge as well. Aljon was also very efficient and helpful he even went to the parking area to assist my husband with our baggage. That same evening Aljon assisted me with the cake delivered to me and have it kept at the Kitchen. Prima Lounge: Dana greeted me with e smile through her eyes (all staff are wearing facemasks) when I went to the the Prima lounge to explore. She mentioned to me the perks of the lounge such as drinks and appetizers available that day. Later that evening my husband and I went back to the lounge to experience what Dana mentioned earlier, I was very excited because I was actually celebrating my birthday yesterday and what a better way to celebrate it with free food and drinks. haha There were alcoholic drinks like red and white wine, scotch, and beers too. if you dont drink you can have sodas or juices. As for the food they have appetizers like canapes, meatballs, fruits and nuts and as well a few choices of cheeses too. Edren was very attentive and very friendly, I forgot the name of the chef but that gave me a mini birthday cake and greeted me too. I would say it was a happy birthday indeed and I thankful I spent it at Luxent. Vertigo Pool/ Bar: Jason and Dixie attended to all our needs during our dinner time at the pool, very accurate in taking our orders and assisted with our every need. Breakfast: I was not able to get the names of the staff who assisted us but everyone is very attentive and helpful, food selection is very decent I loved everything except for the chicken sausage, it tasted weird, and the texture is weird too. Check out was smooth and quick. Dana once again offered us drinks before we go, which I appreciate. The hotel itself is very nice, the room interior is very cozy, it felt vey luxurious as well We loved the bed and the pillows are super soft. Pool is huge and water is nice, 17th floor is clean and very spacious. I loved the cabanas it felt as if i was out of town and not in the middle of Timog/ Morato Area. All in all the Luxent experience was indeed very memorable and enjoyable. You guys made my birthday extra special. Kudos to the employees who work hard and make sure to take the extra mile just to assist the guests and provide the best service.
My friend booked around 7 or 8 rooms in advance for an overnight stay, and here’s what we encountered: - We were placed on the 7th floor, where there was a noticeable varnish smell upon exiting the elevator. - One room had a cemented water drainage system, which caused flooding and inconvenience. - The air conditioner in one room was malfunctioning. - A door lock was broken, and we were advised to go to the lobby each time our friend needed to access their room. - We were required to wait in line for check-out, despite having a keycard drop box available. At that time, there was a long line for check-in and check-out. - Parking verification had to be done both at the lobby and in Basement 1. - The rooms were not ready by the check-in time. While the location is convenient, being close to Gateway Mall, the overall experience was disappointing, as it seemed we were assigned to rooms and floor that were not fully prepared for occupancy.
訪訪客Our two-night stay is a superb. We got to relaxed and enjoyed the pool. The staff are so accommodating (even until midnight). Comparing to other 5-star hotels in Manila, this hotel captured my heart so far. Thanks to Ms. Manpreet Singh and the staff. Great service! Also tried the Alejo restaurant of the hotel, the Rib-eye Steak is perfect. And the Inasal was unexpected too - again the dishes captured my heart. My two-day breakfast in this restaurant was extremely satisfying. I love the bacon and pastries! Got to enjoyed the food and brought a different experience here in Manila.
訪訪客The best I have ever experienced in customer service. With all the people they have in their hotel, they remember you and will greet you by name anytime they see you in the lobby. You are always acknowledged. Everyone I came in contact with was very professional and friendly. I only wish I knew all of their names. I am looking forward to my next business trip to Manila as this will be my go to hotel.
訪訪客The bathroom is great and mirror is high tech with light and defogger. Hotel is new and rate is great. Staff are nice and helpful mostly the front desk. Only thing is breakfast foods are just okay but lots of foods. Nothing bad about the hotel and hopefully stays the same on my nx stay.
MmyunextPagdating sa room ang family ko, walang towel na nakala***, tinawagan ng misis ko para mabigyan sila, ang sabi wait lang daw, dumating ako nang gabi, hnd parin dumating ang towel, nagfollow ako, ang sabi papunta na, ilang oras na hnd parin dumating,tumawag ako ulit sa kanila saka pa umaksyon dahil asar na sa style nila.....ang sabi magkasya daw sa queen bed nila ang apat kasama dalawang bata, pero siksikan talaga kami....hnd ko alam sa room 1418, maraming nagdadabog main*** sa labas ng kwarto,hnd ka makatulog nang maayos dahil sa in***....tapat kac ng房間 namin ang cleaning area nila.....
訪訪客Value for money (room and breakfast). The building is quite old, but I noticed that there are ongoing works. The room is clean, aircon’s working perfectly fine. Location is very accessible to the hospital. We stayed here while my Mum is in the Critical Care Unit.
Staff are superb. Very accommodating and kind. The rooftop restaurant is relaxing and well-ventilated. But needs updating. Parking is free.
Thank you.
FFlorante•aircon walang lamig, sarap sanang magkumot kung nakaaircon..
•tv 馬加納..
•tubig nawala nung umaga na..
•pakilabhan naman po ng pondo, nasa pic po..😅