American Eagle Store附近的羅利酒店

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

下榻開業於2023-03-03的羅利州立競技場希爾頓惠庭酒店，感受羅利的獨特魅力。包括WakeMed Soccer Park和Legends Cary Towne都在短距離內，入住酒店的旅客在該地區遊覽會很方便。酒店鄰近多個熱門旅遊景點，包括Bullwinkle's Family Food 'N Fun、PNC Arena和Carter Finley Stadium，旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有空調和衣櫃/衣櫥，讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用，便捷的客房設施定能讓您倍感舒適。您可以在大堂吧點上一杯，在優雅的氛圍中小酌一番。若是覺得酒店的餐飲無法滿足您挑剔的味蕾，不妨去附近的Red Robin Gourmet Burgers（美國菜）、Olive Garden Italian Restaurant（意大利菜）或Coffee and Crepes（西式甜點）品嚐下一流的推薦美食。酒店的健身設施有健身室。酒店設有商務中心，為旅客提供高品質的商務服務。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

入住2022年5月31日位於羅利3801 Capital Blvd,NC 27604的溫德姆速8酒店,入住2022年6月3日退房,提前全額支付。然後在網上預訂了另一晚退房2022年6月4日。2022年6月4日星期六,我去了前台,要求我在之前的住宿中退房,住宿 Folio 打印了我的記錄。前台經理說要麼是她的方式,要麼什麼都沒有。前台值班經理堅持簡單地延長住宿時間;我要求關閉先前的住宿。首先,她告訴我,我必須支付40美元的額外押金;我提醒她,我有40美元的押金。接下來,她告訴我下午2:00前回來辦理登機手續;我告訴她這很好,因爲我在附近的綠道公共圖書館有一些事情要做。你可以想象我在圖書館時感到驚訝,打開我的電子郵件,我發現前台經理取消了週六/週日住宿的預訂。當我回到酒店時;前台經理讓我帶着手推車立即從房間裏搬走我的物品。我要求與她的主管交談;她拒絕了一個請求。她走到房間(322),把我的東西放在垃圾袋裏(乾溼兩樣)堆亂七八糟的東西,然後下樓,要求我從房舍裏取出自己和物品。我做了,發現該地區的其他酒店都訂滿了,等到06/07/2022才和設施總經理提出問題,他發現我對待的方式沒有問題。此後,我決定與旅行公衆分享我在設施的經驗。不是一個去的地方!

今年5月,我和妻子陪女兒從杜克大學神學院畢業。我第一次預訂了Airbnb,因爲我女兒的丈夫和他們的三個兒子正計劃參加畢業典禮。然而,當我女兒決定和她的大兒子一起旅行,帶他參觀杜克大學校園時,我取消了Airbnb,尋找一家酒店。我選擇了假日酒店,因爲它價格合理,而且去機場很方便。我們的房間很乾淨,安靜,工作人員也很樂於助人。總的來說,我們在這個設施中享受了很好的體驗。

不論是商務還是休閑旅客，東羅裏市中心經濟型套房酒店都能讓您的羅利之行變得更加美好而難忘。在該地區觀光很容易，New Elegance和New Bern Ave都在酒店附近。從酒店出發可方便前往市內的眾多著名景點，包括African-American Cultural Complex、Sky Zone Trampoline Park和Raleigh IcePlex。酒店對客房的裝飾十分考究，每間設施齊全的客房都配備有空調。有飲水需求的旅客，酒店還為您提供了咖啡壺/茶壺。除此之外，配備有吹風機的浴室是您消除一天疲勞的好地方。酒店提供的體育和休閑設施，旨在為旅客營造多姿多彩的住宿體驗。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

The hotel is very nice, but our room was dirty. The staff at the desk at 11pm when we checked in were friendly and welcoming. We were only staying there overnight as a stop on our way to vacation in South Carolina. There was my husband and I and our 3 adult children. We asked for a rollaway bed, as the room technically only sleeps 4. We waited until midnight for the bed even though I’d asked for it at the time of booking AND while texting Josh at the front desk while we were still driving, and again at check-in. My husband and I were meeting a friend who was preforming at Tin Roof while our children stayed behind. Upon arriving in the room, we noticed there was a random sock on the middle of the room. On further inspection, there were discarded rose petals under the bed as well as an oatmeal crème pie (?!?) under there. There was also popcorn on the windowsill. By 11PM on the day of check-in, I’d expect the room to be clean, not like someone had just used it an hour before. (The rose petals were still fresh!!!) It made me wonder if the sheets were even clean! (Yuck) The area where the hotel is is loud, but we expected that. We paid over $300 to stay there for less than 8 hours. We were not offered a different room or even a reduced rate or refund for having to sleep in a dirty room. We alerted the desk staff on our way out of the hotel to go meet our friend. I realize the staff has their hands tied when it comes to these things, but corporate should refund some, if not all of the room fee for putting us in a dirty room.

入住過程有一些問題,儘管門上沒有標誌,但房間3天沒有打掃,並要求這樣做。除此之外,我們住得很舒服。它靠近設施,房間很舒服。

From the moment I walked in the door I was impressed with this hotel. As a professional in the customer service field I have a unique perspective in my evaluations. The front desk personnel were personable and efficient. Lobby was beautiful, rooms were impeccable, beautiful and well maintained. When I checked out I left a bag, as I live 4 hours away I couldn't just pick it up. I was arranging UPS to pick it up but nothing went right but the staff was patient and worked with me till everything worked out. Grateful is an understatement. Would strongly recommend this hotel if you are looking for a comfortable and stress free stay.

不論是商務還是休閑旅客，長葉酒店都能讓您的羅利之行變得更加美好而難忘。在該地區觀光很容易，Melrose Knitting Mill、North Carolina Legislative Building和Sacred Heart Cathedral都在酒店附近。客房內的所有設施都是經過精心的考慮和安排，包括熨衣設備、房內保險箱和空調，滿足您入住需求的同時又能增添家的温馨感。除此之外，配備有吹風機的浴室是您消除一天疲勞的好地方。您可以到大堂吧與朋友暢飲聊天度過閑暇時光。在享受酒店貼心周到的餐飲服務的同時，也別放棄對周邊美味的探索，Jimmy V's Osteria + Bar（意大利菜）、Sono Japanese Restaurant（日本料理）和Chuck's（西餐）也許是可以讓您找到答案的地方。酒店提供的體育和休閑設施，旨在為旅客營造多姿多彩的住宿體驗。品質保證的禮賓服務，讓您真正體驗賓至如歸的享受。

房間寬敞,非常舒適。女傭服務是必要的,使工作人員和客人更安全。大廳盡頭的房間(501)超級安靜!早餐很好,服務友好愉快。前台非常隨和。