We decided to stay close to home for our anniversary and try this newly renovated and a repurposed resort. Our experience in the order we did things Arrived at 5 pm. Check in took forever as other customers had a million questions and were chatty. Probably 20 to 30 min to get checked in and only 3 check ins in front of us. Dropped our bags in room and went for dinner HIY STEAK restaurant Staff - super friendly and awesome I had Steak with broccolini and mushrooms. And it was perfect and excellent Wife had lobster Mac and cheese. She couldn’t eat it as it was dry and super fishy tasting. It’s not really a steak house atmosphere. More of a mom and pop little town restaurant. ****** Nice. Clean. And what you would expect. Although we did expect it to be much bigger considering the hype we heard around it. LOUNGE in Lobby Wife wanted something to eat as she never really got dinner so we stopped here. Staff was friendly and that was about it Took over 20 minutes to get a drink and over 45 minutes to get food. Customers all around us were waiting forever for things. One guy got a salad and then waited 15-20 minutes for utensils. Food was not great and service was just horrible. My wife got mad at me for tipping. Which took 20 min to get bill almost. We were here forever for a quick drink and snack. Also drinks were very watery. We both doubt there was alcohol in them. Then we went to our room……….. This was one bedroom suite Earlier when dropping bags we saw how out of date the rooms were but knew hotel was old but that was it we left. When we returned for the night we found a mess of items that just disgusted us. Bedroom has no ventilation and was super hot. There were stains all over carpet and under end tables has not been vacuumed in a long time. Living room. TV was shattered, wall paper damaged and pealing, stains on floor and lampshade, carpet had string hanging everywhere. Snot on the wall. Was just unbelievable. Bathroom. Where do I start… there was a smudge of what looked like blood by the door handle, door handle was trying to cover a hole in door. Caulking on counter was just pasted over what appears to be mold. The tub surround had mold on walls, drain was gross, roof in disrepair. Big dirt smudge on roof and air vent not cleaned in long time. So we decided to call the front desk. Main thing was I did not want to be charged for a broken TV. Desk was polite but because they were fully booked they were not willing to do anything. Wouldn’t even send someone to look. I asked for refund and we would leave. But because I booked through ******* it was out of his hands. Like he just didn’t care to try to help. I called ******* and thankfully they were a great help. Got me a refund. We grabbed our bags and left hotel at like 10:30 pm As we left I wanted to make sure we were not going to be responsible for TV and the desk said ya that was last guest and he was charged for it. ?????? Why was it not fixe
Holiday Inn Express 紅鹿是結束一整日忙碌的行程或工作後放鬆身心的好去處。房間內不可吸煙。到室內的游泳池做舒展手腳,或好好放鬆身心。 健身室於開放,讓住客可以好好鍛鍊身體。您可以使用客房及公共區域的免費 Wi-Fi,隨時保持聯絡。 您亦可以使用此酒店的自動售賣機。 住宿提供24小時前台服務。 住宿設施齊全,提供乾洗和洗衣服務。住宿設有停車場,適合自駕遊旅客入住。
2024.07.25
I brought a motorcoach group in for a 2 night stay and would absolutely come back. Not only were the rooms clean and sustainable products being used, the location is within walking distance to a mall and lots of great restaurants. The staff were very caring and attentive. They would always greet us with a friendly smile as we were coming in or out of the lobby. One of my travelers left a bag in their room and Christine from Front Desk/Group Sales helped by not only facilitating its return, but also driving part way to Calgary where another driver was able to meet her and pick it up for the remainder of the journey. Both my guest and I were amazed by her going so far out of her way to help us. We'll definitely be back when staying in Red Deer.