亞特蘭大機場希爾頓逸林酒店(DoubleTree by Hilton Atlanta Airport)

Front desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.

The food is amazing compared to where I'm from.

First 15 mins in my room the alarm system goes off for 45 mins. (Someone stated that they were testing it) but I believe they should have announced first that they were going to do a false alarm fire drill instead of after the fact. Second, I’m approached by the front desk assistant, who had mentioned that they had a key lockdown, so she(he) had to reactivate the key. Later finding out that the first Rep didn’t assigned my key to the correct reservation. Stayed at the front desk for about 30-45 mins trying to figure out what happened. Honestly worst experience. They have people working that have no type of common sense and lack professionalism.

This is my worst experience for a Double Tree ever and these are my favorite chains of hotels. The elevator was so janky that it almost closed on us several times during our trips. The bathroom had grime on the floor and walls and the shower head has need of replacing. The water did not get over a specific heat and so the showers were close to cold. I expected far better living arrangements considering Atlanta is one of the largest traveled through airports in the country so why not have the best accommodations. I’ll never stay here again. I GUESS at least the staff seemed nice.

Innanzi tutto pre arrivo è risultato impossibile ricevere istruzioni per la navetta dell'aeroporto. Quando arrivate ad Atlanta abbiamo chiamato non ci sono state fornite le indicazioni corrette. Arrivate abbiamo dovuto chiedere i biscotti ( simbolo dell'hotel). Personalae sempre scontroso e maleducato a tratti che ti urla dietro per 4 persone che facevano il check in. Hanno autorizzato un cambio di giorno senza penale, ma mi hanno trattenuto ugualmente il denaro. Per fortuna lo staff di ******* sempre di livello, mi ha supportata per questa ultima problematica

The staff was not super helpful. The elevator was very slow and unstable. The lobby had a party happening one night and was very loud so not usable by other guests. The hot water didn't last long in the shower. The area did not have many restaurant options. It was very convenient to the airport