I had a very frustrating stay at this property. The air conditioning in my room was not working properly. When I asked for a room change at 1:00 AM after traveling all day, the night receptionist ignored me for almost 30 minutes.
When I complained to the morning team, the night agent was defensive and rude. Days later, he even confronted me at 1:00 AM in the lobby to argue about why I complained, which was completely inappropriate. On top of the poor customer service, the room was not very clean despite the hotel being newly built. I would not stay here again.