I have stayed in quite a few Premier Inns but this takes the award for being the MOST AWFUL!! A dingy, dark place with meandering corridors and with no real welcome - the staff were cold, unfriendly and belligerent. We arrived just before check-in time expecting to be in our rooms by 3.30 pm at the latest, enough time to take the short walk to Leamington Spa museum but we never got there, as it took three room changes before we could even open our suitcases! The first room we were taken to was a twin room even though we had booked a double. It was a long way back in the hotel and felt like it was in the basement. The reception/manager were rude and disrespectful to my partner when he went back to the foyer to ask them to change our room, they publicly declaring they had given us exactly what we had booked and yet, showed no interest in looking at the booking confirmation displayed on our phone screen which clearly stated the room type booked as a ”double”. We were eventually taken to a new room, but the room, even though it was the summer months was dark and cold, the heating didn't seem to be working and then, we found drips of water running along the heating grill. Again, my partner went back to reception, another member of staff came along, took photos of the grill and stated she would not be happy for us to turn the heating on and went off to speak to whom we assumed was her superior. We waited for quite a while in the room, now too late to go up to the Spa. We were moved again but not without the returning staff member apologising for not being able to give us an onsite refund but giving us the main Customer Service number we should ring, with an assurance that we could get help with this after checkout. We never slept properly, this last room, also dark and cold, strange layout, with a very small window, barely 2ft by 2ft, almost at ceiling level. The room was so disconcerting and felt like we had been deposited into the darkness of a prison cell! Never got a refund as Premier Inn customer services ruled that with the move to our last room our complaint was addressed! This stay, the room moves, the rudeness of staff has left such a bitter taste in our mouths! Not in a hurry to go back to Leamington Spa ever and certainly never to stay at this hotel again! Shame on Premier Inn too, they normally do so much better than this!
82 評價