伯傑體育酒店(Berger's Sporthotel)

Cet hôtel est situé au centre Saalbach. Il dispose de 8 places de parking. L’établissement date des années 70/80 ce qui donne un charme au restaurant mais pas du tout aux chambres. Nous avons d‘abord reçu une chambre deux pièces au 3è étage. Les deux chambres devaient faire 33 m2 mais en réalité beaucoup plus petite. A peine possible de tourner autour des lits. Notre vue était sur les poubelles de l’hôtel. (Voyez les photos). Après notre plainte auprès du TO, nous avons reçu un appartement deux pièces au 4e étage. Celle-ci répondait aux normes d’aujourd’hui. Le PDJ est copieux avec un grand choix. Le repas du soir est simple. Le menu revient dans un intervalle de 7 jours. Le personnel est très mal formé! Pas de maître d’hôtel qui suit le tout. Certains sont très désagréable, d‘autres sont sympa mais ne sont pas très doué. La cuisine est bonne mais est-ce fait maison ? Les desserts étaient à plusieurs reprises des produits industriels. La Directrice de l’hôtel n‘est pas à l’écoute! L‘espace Wellness est bien mais il faut demander pour que le sauna soit allumé. Cet hôtel ne mérite pas les 4 étoiles. Max 3 ! Pour nous, ce fut le premier et dernier séjour dans cet hôtel.

We hebben een geweldige week gehad! Hotel is netjes en schoon. Kamers worden elke dag gedaan, echt top! Zwembad is mooi en lekker warm. Ontbijt en avondeten is perfect, voor ieder wat wils, keus genoeg. Personeel is ontzettend aardig en wil alles voor je doen. Laura bedankt voor de gezelligheid. Hotel is Op loopafstand van de piste. Auto’s kun je veilig parkeren op loopafstand in een parkeergarage. Super wreek gehad, zeker voor herhaling valt baar. Bedankt!

Wij hebben een uitstekende vakantie gehad in dit hotel. De ligging is perfect, de ambiance apart dat vond ik juist ontzettend leuk. De bediening was goed, de kamer was uitstekend. Superschoon, geen vuiltje kunnen ontdekken. Een prachtige badkamer en goede bedden en genoeg ruimte in deze familiekamer met aparte slaapkamer. Het eten en de bediening was uitstekend voor de terugweg werd er een lunchpakket aangeboden. Deze was helemaal top. Zelfs een mueslireepje,een eitje en pakje drinken, broodjes en fruit. Wat wil je nog meer. Ik ben blij dat ik niet op de slechte reviews ben afgegaan.

Etwas in die Jahre gekommenes Hotel in super Lage und sehr guten und freundlichen Mitarbeitern.

I’ve been staying at the Berger Sport Hotel since I was a child travelling with my parents. I’ve been 100+ times since 1979 . I’ve travelled the world with my work and still I haven’t been to a nicer hotel. There is something very special about it The decor the staff the food the rooms the Delightful village it’s situated in be it for Winter Sports or Summer vacations you can’t go wrong a wonderful family fun hotel.

We only went in for food in the (Empty) restaurant, and were asked about a booking...Head waiter reluctantly agreed to give us a table despite there being nobody in there. should have left at this point. He was Unbelievably rude to the point where it was actually funny. Steak was not even mediocre. If he didnt want the custom he could have just told us. Only visit here to experience the spectacular rudeness. i honestly thought it was a joke.

Previously strayed in a number of Austrian Sport hotels which have been excellent, most recently in Hinterglemm. This hotel in Saalbach fell way below expectations - despite its high Tripadvisor rating. Unfortunately I did not read all the reviews prior to booking. I would urge everyone to do so, particularly the negative ones which all resonated completely with our stay. Pervading stale cigarette smoke everywhere, passable breakfast, dreadful dinner (felt sorry for the waiting staff who clearly agreed as they never asked if we enjoyed the food), reception general smokey indifference, filthy ski boot room (the entrance of which doubles for a lap dancing club at night 🤦‍♂️), really ageing decor (noted by some as a plus?), tiny rooms & even smaller en-suites. A sort of mix of Faulty Towers & The Grand Budapest gone wrong. Tired & need of a total revamp. Plus side: very near the lifts, but so are a dozen or so other 4 star hotels. Some guests appeared to be happy! The ski area is really fantastic, modern well run, great mountain Alms, so don’t be put off going to Saalbach. It is a party place, so I would recommend the quieter Hinterglemm further up the valley for families.

Looking at the reviews online there are very mixed views about Sporthotel Berger. There is very little middle ground between great and bad. We travelled with friends and the experience wasn’t positive overall. As it stands, the hotel desperately needs updating. Some may call it quirky or artistic, I think it’s lazy and indicates a lack of respect to the customer. My view is that just because you’re consistently full and generating revenue it shouldn’t stop you re-investing in your product and service. The beds are comfortable, but dated furniture and tiny bathrooms are no fun. It also doesn’t help that the boiler gets accidentally turned off on day one resulting in no hot water, all with little apology. The food. Just awful. The slop served up as chilli con carne was the worst ever and the schnitzel resembled boot leather. How can meat hammered to a millimetre and then overcooked be considered good? The chef should be embarrassed. We couldn’t manage more than three nights of half board before giving up and eating out. On the plus side, there are some great restaurants in Saalbach. Just remember to book a day in advance. Customer service by some staff in the restaurant (although not all) was also dire. - Please can we have a coffee after our meal? No. And when pressed - you must go downstairs and order from the bar. All while the breakfast coffee machine sat smugly just meters away. - You are too early for breakfast! This at only 5 mins before, even though the breakfast buffet was fully laid out resulting in a stare-off rather than a welcoming smile. Mrs Berger is welcoming, but I understand that the hotel is now managed by her son. I’m not sure what hospitality training he’s been through or how he’s guiding his team. Limited, is my guess. There is however some good. Laura on reception was efficient and helpful and Renate in the bar was very pleasant and attentive. Although I haven’t seen *****y settees with a backdrop of yellow and red net curtains hiding the vertical blinds for some time, or perhaps ever. All coupled with a mirrored ceiling. Would I go back? The location is good, but there is so much better to choose from on all counts. Fawlty Towers is an apt summary. Funny to watch on TV, but not a place to visit.

For an Austrian hotel the standard of cleanliness was very poor. This is lot worse than the TripAdvisor or Crystal rating. The photos were obviously taken decades ago, very misleading. The dining room chairs were filthy and had old dry food down the sides. The table cloths were reused, the half hidden hoover behind the curtain never saw the light of day if the dirty carpet was anything to go by. The food was prepared so far in advance it was either dried out or cold. Entering the hotel the stench of smoke hit you, that and the numerous Night Club signs, offers of massage and mirrors on the walls and ceiling it was more like entering a ******* than an Austrian family run hotel. Mrs Berger is around but apparently her son now runs the hotel or should I say running it into the ground. He clearly has had no hospitality training and therefore unable to train the staff. The staff were friendly enough but hadn’t got a clue. They would leave their smelly waistcoats on your dining room chair, throw their outdoor coats on the bar stools and basically spent their time on a social. The first bedroom we were given the double bed was up against the wall so I would have had to climb over my husband to get out. In fairness we were given another room and once I had moved out the unnecessary furniture we had room to walk around. The en-suite was basically a cupboard, you could sit on the toilet and brush your teeth at the same time. The shower cubicle was so small clearly the cleaner couldn’t get in to clean the mould off the inside of the doors. The electrics in the en-suite were a fire hazard, loose wiring and a hair dryer that was from the 1950’s that was a problem to turn off. I won’t mention the pillows! The boot room was not secure. People could walk in straight off the high street and down the steps, no code was needed to enter. The fact that the Night Club used the same access was a concern as the door into the boot room was not locked at night. We did check this twice during our stay. On a positive it did have a ski rack. We didn’t risk leaving our boots in there at night. The hotel is a fire hazard with all the internal fire doors wedged open with either a piece of wood or a cloth. That fact that this is an old property and people do smoke in the hallways upstairs it is a major concern and I am surprised that Crystal holidays continue to use this hotel. It falls well below their usual standard. The only thing going for the hotel is that it is central for the lifts.