聖海倫娜AERENA Galleries & Gardens附近酒店

My husband and I experience the WORST stay of our lives here. What’s worse is the owners’ refusal to make anything right. Soon after we arrived and were hoping to relax next to the fire, a noxious odor began to infiltrate the cottage. We contacted the innkeeper, who came in and immediately agreed that there was a bad odor coming from the fireplace. She suggested changing to another cottage, which emitted the same noxious odor as the first cottage we were staying in. She said the fireplaces had recently been serviced. We think some harsh chemical was used to clean or service them. The innkeeper suggested that we spend our vacation time finding a cottage that didn’t have a smell, while she attended to other things. That should have been her responsibility. We ended up having leave the windows open all night along in December! We contacted the inn after our stay and they said they acknowledged that there was a foul smelling odor, but said “It's our sincere hope that our offer of a different cottage and the complementary wine will demonstrate our dedication to ensuring your future experiences with us are delightful and stress-free, in line with the visits you've had in the past.” They offered us a cheap bottle of wine to compensate for a cold, stressful, toxic night. The offer for a “different cottage” was no offer at all: we tried another cottage and it was just as foul smelling due to the fireplaces being serviced. And the innkeeper did not assist us with finding another cottage because she was too busy. This place used to be beloved to us. This experience has caused us to do further research in the Cottage Grove Inn business to see if we were not the only ones who has experienced this. We read reviews on various sites. Several guests have left negative reviews recently. Some of these complaints are very alarming, such as non-compliance with ADA rules, faulty smoke and carbon monoxide detectors that required a 911 call and a visit from the fire department, fraudulent credit card charges, poor management, customers feeling they were treated rudely by the manager, and an extreme decline in quality in the last year, charging more and offering less. It appears this business has undergone a change in ownership in the last few years, being purchased from its longtime owners. As returning and longtime customers, we (myself and my husband) feel that we have been disrespected and treated poorly. We hoped that we would be treated with more respect with an offer for a resolution due to this incident. We are reporting this Inn and its owners to the Department of Consumer Affairs and the California Department of Public Health. For your own health and well-being, we advise to stay away from Cottage Grove Inn.

We really like this hotel. It's a very clean, well run operation in lovely Calistoga. Our King Room was perfect with a mini bar, refrigerator, microwave, and Keurig coffee maker. They have a nice breakfast included each morning. We used the pool and the water was a very nice temperature. The location is perfect for a base while exploring the Napa Valley and walkable into Calistoga, a cute town.

This Resort facility location is excellent very close to all of the desirable activities in town. The resort itself is very attractive and comfortable providing top of the line amenities. I plan to revisit often.

在卡利斯托加汽車旅館開始了我們的加州假期,住了三個晚上。我們是大凱悅人,在旅行可以節省時儘量使用我們的積分。壞:1。早餐在週末8點才開始,在工作日根本沒有供應,這在兩個方面是瘋狂的:全球化主義者得到早餐,我們沒有得到任何同等的信貸,也不利於那些可能由於時間變化而早起的城鎮居民。2.客房服務不是每天都有,不確定這是否是錯誤的,也沒有溝通。3.只給我們兩條浴巾,在一個度假村?4.浴室櫃檯很小,基本上沒有地方放洗浴用品。5.他們提供倒咖啡,但不是keurig或nespresso,度假是一個很好的方便。收取度假村費(全球主義者不支付獎勵住宿費),但沒有健身房,沒有真正可說的場地,只是一個游泳池和一些院子裏的遊戲(和我們從未見過任何人使用的自行車)。這不是度假村,而是汽車旅館。7。酒店需要停止做半淋浴玻璃門。8.這不是貓6,凱悅。好:1.餐廳出奇的好,披薩很棒。2.歡迎飲料 3.位置就在Silverado小徑旁邊,早上散步很好到鎮上 4.經過漫長的品酒日後,熱水浴缸/游泳池 5.友好的服務 最終,這是一個完全可以接受的酒店,但凱悅和管理層有一些事情要考慮。這家酒店不值得貓6分或一些驚人的旺季定價。但如果他們解決一些挑戰,那就太好了。

我決定在泥浴上揮霍,因爲它聽起來很有趣,我從來沒有嘗試過這樣的事情。我很高興我這樣做了!我的導遊鮑比簡直太棒了,她走過的每一步,真的提升了一次已經很棒的經歷。從泥浴到淋浴,再到泡浴盆和涼爽房,都經過了很好的思考,可以讓您享受到超級放鬆的體驗。我強烈推薦!

很乾凈的酒店，適合家庭居住，房間也比較大，衛生間乾濕區分開，房間裏除了牙刷沒有外其他東西也是美國酒店少有的齊全。酒店附近有很多酒吧，來了Napa一定要試試當地的紅酒。還有酒店有免費單車，可以暢遊當地小鎮也是不錯的選擇。

第一次到葡萄酒國度花5天吃喝騎自行車和帶走它的所有美景。選擇Yountville因爲位置,一切都在中心。我選擇這家酒店是因爲位置和酒店風格。靠近餐館,品嚐室和活動,都在步行距離之內。我和我的朋友對我們在這裏的住宿感到非常滿意。工作人員,都非常友好,入住很輕鬆。我們抵達時提供了歡迎雞尾酒。我們在一樓的房間非常好,感覺乾淨,喜歡瓷磚地板(不是酒店地毯的粉絲)它有咖啡/茶機,冰箱,補充小吃和水以及大浸泡浴缸的所有設施。牀和枕頭都很舒服。請注意:如果你需要一張桌子,沒有桌子,LOL他們不希望你工作。浴缸和淋浴都很好,儘管他們需要毛巾欄桿掛上毛巾。我失望的房間唯一的方面是我想有一個工作壁爐。場地保持得很好,很多景觀都在進行。我看到游泳池和按摩浴缸。我利用了小健身房,配備了3個佩洛頓,一個橢圓和重量,毛巾,水,消毒液和早餐酒吧很多。我們利用了早餐,包括豐富的新鮮水果,百吉餅和糕點,以及工匠肉類和奶酪,薰三文魚,咖啡,茶,果汁和 Mimosas 和週日血腥瑪麗。早餐設置很好,你從來沒有感覺到人擠滿了人,是開始一天的完美方式。下次我一定會再次入住這裏。