We have been staying at this location for 5 plus years and have not had any issues until this time. First we called ahead to make sure we could get a balcony room. The rep stated she put it on our reservation and there would be no issue. Get there to check in the balcony request was no where on the reservation. They scrambled to try to find us a room. We had reserved the room for four days and on the last day we get a call and have to leave due to a family emergency. Go down and check out at 8am before we leave and hotel worker stated just to call ******* to get the refund for the 1 night. Call ******* later on and they call the hotel to get approval and they deny it. They also tried to charge us for 4 days of parking. There are alot of nicer newer hotels in the area we will stay at in the future.
Location in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!
If this hotel is representative of what Marriott is doing with Westin's, the Westin brand is deteriorating. Plastic cups in the rooms like a Best Western. Quattro restaurant is poor; asked for glasses for wine and one glass was very dirty. Quattro delivered our dinner to the wrong room; when we got the dinner it was not what we ordered. Thermostat in room was 'dead'; if not fixed management would make us move everything to a different room at 8:30 pm. Maintenance found that when the filters were changed the thermostat was not turned on! And the guest had to discover the thermostat was not working. Westin still has comfortable beds. Fortunately the valet and front desk people were good--although the staffing is very thin until 7am when the nightshift ends! Do not recommend and will avoid Westins in the future.
All my reviews use the same format, so it isn't just a general review, but breaks out each area and then a total score. Any questions, please let me know. This was a couples stay while attending the CITY SC match. ARRIVAL: My wife and I decided to give this property a go since it was close to CITY Park. Normally would Uber to and from our house but wanted to make a long day out of it. Hotel is easy to get to and the parking garage is located on the south side of the hotel adjacent to the CITY training pitch. CHECK-IN: Check-in was fairly quick. We did use points which made it a little confusing for some reason. The front desk staff seemed kind of annoyed until we decided to break the ice and share some back-and-forth banter with her. We received our room assignment proceeded to drop our bags to begin our afternoon of per-match fun. PROPERTY: A newer FBM property the layout aligns with the brand. Bar and common area for breakfast as well as a outdoor patio area with fire pits, and couches and chairs. Property seemed clean and secure with no way to get inside without a key. ROOM/ACCOMODATIONS: Our room was acceptable. FBM standard King. It was clean and nothing seemed out of place. A newer property there were no complaints. Mini fridge to house drinks, etc and a nice view towards Union Station looking over the training pitch for CITY SC. STAFF/SERVICE: Knowing that staff is a struggle in hospitality, the front desk was a little unwelcoming. We really didn’t interact with anyone outside of them but the bartender after the match really was NOT having a good night. Many loud patrons after a win by the boys in red across the street. Many patrons really doing their best to be as loud as possible. She was not happy and asked on repeat for them to keep it down or they would have to leave. FOOD:/BAR: Drinks were ok. Not amazing but on par with the brand. Breakfast was your average quick serve buffet with a host of items to pick from. We had a light meal and then departed. SUMMARY:. This property has a great location for those wanting a place to stay for CITY matches. Right across from the South End and with a safe parking facility we would try this one again. Rate without points would have been $129 which is a few dollars less than other higher start properties nearby. To compare, Union Station (Hilton) was $138. If we were paying, I would have opted for that property. Scoring: CHECK-IN: 7/10 PROPERTY: 8.0 ROOM: 8.0 STAFF/SERVICE: 6.0/10 FOOD/BAR: 6.0/10 OVERALL WEIGHTED: 7.10
Stayed 1nt in a queen room #1001 on 10th floor with a coffee maker, individual controlled air con & also a ceiling fan in Aug & was very cool to sleep. Bathroom had a shower/tub combo with sliding doors. On the same floor is a pool table room & a reading room with tons of books, recliners, a piano & sheet music! On the 8th floor with the ice machine, snack vending machine & drink vending machine, there is also a microwave! The rooms don’t have one but you can go here to heat up your leftovers👍 Free shuttle to/from cardinals game; first departure 1 hr before game. Parking garage is $18 & is in & out. Bring ticket in for reception to validate. & it is Almost attached…just across a one way tiny street from the back entrance..didn’t see an elevator so park on 2nd level if possible(1st floor for “members”) We walked to & from cardinals game & it was quick, easy & safe. We would stay here again if the price was still much better than the other hotels in the area. Also: they have a water bottle refilling station in the lobby (sort of hidden across from check in by the coat check room)
訪訪客Two of the main things I looked for when booking was a pool and free parking. The pool was indoors which was fine. Was surprised to see how small it was and was a big let down that it was so freezing we couldn’t enjoy it at all. So it was a let down that one of the main reasons I booked here we didn’t get to use the pool. This place does have newer furniture in its rooms but the floor throughout and the furniture it the lobby is just stained up and dingy. The signs on 1st floor for ice machine/vending are wrong. Asked a rude house keeper that was upset bc I guess I interrupted her cleaning. She had told me it was around the corner…. The out of order machine was on the other side of the building. I finally found me an ice machine on next floor. The people at the front desk are very nice and courteous. Really nice. But wish they had explained more on their parking so that I didn’t end up with a ticket each day I was there. So they have no free parking lots at the moment. You either have to park in their drop off zone are a section of street parking on the side. The other lots available you have to pay per day. Due to this I found a spot on the side (side street parking as they suggested) and I didn’t move my car. I kept it there the entire time and walked everywhere I needed to go. Well when I went to leave I had parking tickets racked up for several days. I went in and asked them if that was there parking as told previously and they said yes. I told them about the tickets and they said it was managed by the city and u have to back in or get a ticket. That would be nice to know when you offer that as a parking suggestion. I go out to lot to see if there was a sign. There was a sign many spots down that in the direction I was coming from wouldn’t have seen. I also looked all almost every vehicle was parked wrong way so obviously they weren’t told or didn’t see sign either. I started warning those I could. $30 a day ticket city it making a lot of money of that small parking section from out of towners etc that don’t know ST Louis parking laws …. The hotel won’t warn u of this and they know. Besides these couple things everything else was good.