聖馬洛Musee des Terre- Neuvas附近酒店

I was on a roadtrip with my friend through Normandy, and our final hotel destination was going to be Kyriad Prestige in Saint Malo. We booked via booking.com and arrived early evening. Upon check-in met by kind staff - who mentioned we needed to pay upon check-in for the full stay. We were surprised, as this was not mentioned anywhere in our booking confirmation and we mentioned we would prefer to pay upon check-out. Then the mood of the staff changed and we were told that we had no other option than to pay. We were taken aback by this attitude, but opted to pay. We were tired after a long day behind the wheel. Our double room did have twin beds - but faced a loud street - so we were given a different room upon request. Here the staff was helpful. The new room faced the pool - also meaning it had a terrace straight below the only window with ongoing noise from guests. Most annoying was the air conditioning system which presented itself with a not so nice high pitch all day and night. It was warm those days and we closed the window and relied on the aircon - except - this needed activation by reception staff and could only be set at 22 degrees (not much help if you need cool air). For various reasons, we did not feel comfortable at the Kyriad Prestige and as we had a flexible booking, we opted to check out early and find another hotel. Now the fun began. We checked with staff in the evening to confirm that it was ok to check out the next day without suffering any additional costs. This was confirmed - we just needed to make sure to check out before noon. Next morning we checked out - and had stayed there 1 night (out of a total of 5). We asked to get the other 4 nights refunded, as we had pre-paid. This was a HUGE fuss - and caused a lot of heated debate - as the staff told us this was only possible if we gave them a notice from our banks, stating our account numbers, swift codes etc. This is by the way against the Kyriads own terms and conditions and not in accordance with the EU GDPR rules of data protection. Staff kept ademant that a refund could not be made via our credit cards and that only the supervisor could decide on refunds. Now this was a Sunday, and the supervisor was going to be in on Monday - so we said we would return Monday to speak with her. Until then, we asked for and received confirmation, that the Kyriad would not charge us for more than the 1 night we stayed there. On the Monday morning, checking our credit card accounts, it became obvious that the Kyriad did in fact charge us for the whole 5 nights. We made our way to Kyriad to talk to the supervisor and where fully ”armed” with terms and conditions, regulations and documentation evidence. When we met the supervisor, she greeted us friendly and professionally. She mentioned that she new our case and that we needed a refund for 4 nights. Not a problem and the refund could be made directly to our credit card. The supervisor explained that sometimes the staff woul

太貴了,它提供的東西!這不是它是什麼。這是我第10次去。與家人一起度過的時光。我們也去那裏接受thalassotherapy。這次我要求“畢業”。他們額外收取了大約300歐元,雖然這不是一個額外的課程。治療水平是業餘的,沒有15'!工作人員的效率是有禮貌的!但不是裁判。對於我支付的價格-在我的判斷-我被“偷”了!那裏的餐館被評估了。

非常注意的,超觀的,還有獎金給孩子們的!不過很遺我們晚上要比直接訂酒店還要貴60歐元。

非常好吃。景色很美,酒店是用很多味道重建的。人性快

工作人員很友好。房間對一家人來說很好。相反,有一種氣味,可能因爲過度的天氣可能不舒服。早餐是完整的,因爲如果我們遲到的話,就要等十分鐘了。位置在老城和海灘附近很棒。房間很孤獨,舒適。整體的體驗很棒!!