聖安東尼奧市中心Tru希爾頓酒店

每個人都非常友善熱情！房間乾淨舒適。唯一的小問題是電視。我們想看YouTube和其他串流媒體服務。除此之外，這次住宿體驗非常棒！

While this hotel has plenty of amenities, the utilities are lackluster. The showerhead doesn't run properly and there is pink mold in the sealing, the AC smells like mildew, the floors in the hall are uneven on my floor (4th floor). The staff was kind and valet was quick, there is free internet and breakfast every morning. It was tough to find bagels towards the end, but you could tell that breakfast was attended to so nothing major was lacking. Really my only issue is that this is a super old building that was not properly renovated before putting in new wallpaper. The mildew smell was a health concern.

I got 3 room on third floor : 303, 307 & 324 , room 303 smelling like cigarettes, room 307 Refrigerator not working, 3rd & 2nd floor ice maker doesn't work 2 football game table has no BALL My kids upset , vallet parking on hotels websites state $35 but charge total withdrawal my bank total $42 Thks L

No baby cribs available No baby cribs on site. I selected this hotel over other options because it listed cribs available for use upon request. When I arrived I informed the front desk that I had requested a crib when booking, his first response was that there were no cribs onsite. I informed him I read they were available upon request and his only advice was for me to talk to my booking agent and offered no other alternatives. I booked a month ahead and didn’t travel with a baby crib for my toddler. No one reached out to me to let me know my request was not being delivered, not a call from Hotels nor TRU, I would have had time to look for other options had I been informed. False advertisement and poor customer service on both sides.

Disappointing On the morning of Friday, July 4th, I called the Tru Hotel to confirm a reservation I had made back in early June. I asked the woman who answered if I could pay upon check-in that evening, and she assured me that it wouldn’t be a problem. She also said she would make a note that I’d be arriving late and paying at check-in. However, when I arrived that evening, I was informed that my reservation had been canceled. Due to road closures and 4th of July fireworks traffic, we arrived later than expected. I was told there were no more double rooms available and was only offered a room with one king bed. When I asked for a room with a sofa bed to better accommodate my group, I was told the hotel was fully booked and nothing else was available. The staff claimed this kind of issue sometimes happens with third-party bookings. I explained that I always use third-party platforms for hotel reservations and have never had a problem like this before. They also said there were no notes in the system about my call earlier that day. I asked to speak with a manager. After some back and forth, a staff member offered to check with a partner hotel. Eventually, they arranged a room for us at a nearby Hilton Inn and said they would match the price. However, when checking in at the Hilton Inn, I had to pay approximately a $20 difference out of pocket. While I appreciated the effort to find us another room, the accommodations were smaller than expected, and the beds were uncomfortable.