聖安東尼奧New St Mark Baptist Church附近酒店

乾淨寵物友好愛早餐😋工作人員非常樂於助人

Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.

我們在找一家附近的酒店,收到Trip.com的建議,在海世界拉金塔套房酒店坐車,我們長時間住宿的價格在其他地方是無與倫比的。我看了評論,有一些顧慮,但你只是永遠不知道。現在,我要提到的我不輕易說,因爲我旅行廣泛。我們在路上度過了一個詳盡的旅行日後到達了酒店。我們被一位名叫薩曼莎的小姐姐打招呼,她可能是我遇到過最好的前台服務員,她對拉金塔很邀請,尊重,熱情。她問我們的日子如何,並向我們保證,我們的住宿會儘可能舒適,她解釋了一切,並指示我們到電梯。我們走開時,她提醒我們如果遇到任何問題,並祝我們晚安。酒店乾淨安全,我晚上醒來,看着窗外檢查我的車輛。我發現停在物業門口的保安車,看到這很好,讓我安心。我唯一的問題是咖啡和房間,早上兩次發現咖啡是盧克熱到冷。至於房間,酒店是禁菸酒店,但我發誓以前有人在房間裏吸菸。香氣不算太差,但我可以告訴你。這是可以容忍但不幸的是。你相信遊客遵守規則,但不是所有都可以控制。非常感謝在我們一週的訪問中入住我們的最佳前台服務員薩曼莎。謝謝!

I stayed at the Ranada on Culebra Road in San Antonio. Room was spotless, shower was great and the room temp was excellent. Ganesh who checked us in, and he was great. Will definitely stay here again.

我對自己的住宿感到滿意，前台工作人員感到非常驚訝，我唯一的問題是客房清潔服務不尊重我的請勿打擾標誌在門上並且浴室很髒的事實。